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About us
WM Buffington Company, Inc. is a family owned and operated business since 1952. We specialize in energy efficiency and home comfort upgrades. We proudly service the Susquehanna Valley area, providing local residents and businesses with proven home energy improvements, such as heating and air conditioning, energy audits, emergency plumbing repairs, home insulation, and much more. Our team is committed to offering unparalleled customer service, backed by the comprehensive support of Dr. Energy Save, the nation's largest home energy conservation network. if you are suffering from high energy costs or low levels of comfort, contact us today for a FREE home energy service inspection and estimate.
Business highlights
Emergency services offered
74 years of experience
Services we offer
Cooling, Heating, Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.717 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-17 of 17 reviews
Steve O.
Mar 2021
Excellent service. Very good response. Co-Owner came out checked on system.
Joanne B.
Jan 2021
They were the first to call me. They got the job done! Very pleased.
Sharon B.
Nov 2020
They were on time, professional, friendly, and gave an accurate quote! No surprises
Mario V.
Jul 2020
Central A/C Service or Repair
Outstanding performance and very knowledgeable tech.
Debra B.
Jul 2020
Central A/C Service or Repair
This company has restored my faith in contractors! Honest and considerate. I will use them again!
Kevin K.
Apr 2020
Central A/C Service or Repair
Service work was completed thoroughly and quickly.
Dave C.
Apr 2019
Central A/C Service or Repair
Lynette M.
Mar 2019
Excellent customer service. They explain in detail what's wrong with your system and what needs to be done. Very professional
Fern G.
Mar 2019
The company sent a repairman the same day I called. The work was completely quickly for a good price. I will definitely call them again.
Theresa G.
Nov 2018
I had work done by Buffington over the years to the tune of thousands of dollars. Most recently I had an issue with my heat pump and called them to come out again (this was the 3rd time I had the same issue). They sent a service tech who I knew and when he diagnosed the problem (another service charge), I was told that the repair and labor would be $1,100! I thought that this was exceptionally high for what they were telling me needed to happen. When I asked for a breakdown of labor and materials, I was told "we don't do that" and they charge a "flat-rate" fee. After back and forth, they agreed to do the work minus the 2 previous service call charges for $800.00, which I still thought was high. My son went on line to see an approximate cost for the necessary equipment replacement and found it was $355.00 for the equipment retail with shipping. When I pointed this out to them, they stated that they use only equipment from their distributor. I decided to look for another HVAC provider and my neighbors gave me a great recommendation of a local, smaller company in business for 27 years. They were up front about the labor charge and materials and the job was completed immediately for $259.00 total including labor and materials. Run, don't walk, away from Buffington, unless you want to be scammed! They are shady.
Response from Wm Buffington Company
"Theresa, We are sorry to hear about your displeasure. Unfortunately, our costing is derived from a flat rate "program", as is the case with various HVAC companies. Our technicians are not "able" to breakdown the costs for you because that information is not even available to them. All of our staff and the practices that we strongly enforce, operate with the utmost integrity and honesty. There was in no way a scam in place with your situation and I am puzzled to see how you came to this conclusion. *The Part Cost: Although we strongly discourage people from looking on the internet to find how much a part apparently costs, we realize that it happens. However, in most cases... it is not an accurate comparison because the source of where parts are actually coming from on the internet is questionable. All of our parts are purchased from a reputable HVAC distributor or direct from the manufacturer. We guarantee quality, system compatibility, etc. in addition to warranty & support, which can result in a difference with the cost you see online vs. our distributor's cost. *Prior Service: We sincerely apologize for not correcting the issue with your equipment during our prior service calls. I did want to clarify that during the 1st service call, the system was operating well when the tech arrived. Therefore, without any symptoms... it is hard to make a diagnosis. We did return 6 months later and made a repair (that did not involve any parts replacement) & advised you that if the problem persisted, it may result in such. The last time we were out, we verified there was a defective part that needed to be replaced. With that, I struggle to understand that if the part was at least $350 (in what you found it to be on the internet), how another company did the repair (with labor) for less than what the part cost. Nonetheless, we do hope that these latest repairs result in a permanent solution. We thank you for your business over the years, and hope you remain happy with the equipment that we did install (your Ductless units)."
Eddie M.
Oct 2018
N/A
Central A/C Service or Repair
No.
Tom K.
Aug 2018
Central A/C Service or Repair
They did a very thorough diagnostic for a fairly low price (about 3.5 man hours for $80), which included calling the manager in for a second opinion. They gave me a good explanation of the issue, and stuck to the quote during the actual maintenance. The AC has been working great ever since.
Harry C.
Jul 2018
They were absolutely incredible. Provided the best service we've ever had with a contractor. We will be using them as a heating and air service provider forever.
Donna L.
Feb 2018
Sheldon was great and even identified another issue.
Claire S.
Jul 2017
Central A/C Service or Repair
I felt very comfortable and they covered everything with me explained what needed to be fixed and gave me a total $$ amount. Having never used anyone before I was very happy
Joe P.
Jun 2017
Central A/C Service or Repair
technician cleaned contacts which was why the AC didn't run. He also checked the system & recommended a thorough cleaning.
Marsha K.
May 2017
Central A/C Service or Repair
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Wm Buffington Company is currently rated 4.7 overall out of 5.
Wm Buffington Company accepts the following forms of payment: CreditCard
Yes, Wm Buffington Company offers free project estimates.
No, Wm Buffington Company does not offer eco-friendly accreditations.
Yes, Wm Buffington Company offers emergency services.
No, Wm Buffington Company does not offer warranties.