WM Henderson Plumbing & Heating

Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!

I had a leaky laundry shut-off valve. He quoted me 545 to replace it. He was professional and knowledgeable. But shortly after he left, I found out he could have replaced the shut for $30-40 versus charge me for the two valves he put in. I could have done it myself if I checked YouTube first. What ever happened to honest repair men that were not all about taking your money and building relationships vs getting top dollar for minimal work. First time I used them, I had a great technician. This go around, not so much. Wont be a third time.

Lee Barnes was very knowledgeable explained all aspects of new hvac system install. And answered all our questions. Provided good options and recommendations based on our requirements. promptly scheduled install on our time line. The installation crew was on time and very professional. They made sure the property was kept clean during and after install.

Technician was on time . He offered helpful suggestions and completed the Freon recharge as requested.

Their customer service is top notch. Good communication. Technicians do quality work. I would highly recommend them!

They were fantastic

Pp

They were very quick to respond to my emergency request. Their tech (Kyle) was very knowledgeable, courteous and helpful, and the work was completed quickly. The only negative was the cost, which seemed a little high.

Knowledgeable, timely, and very professional. Would recommend highly.

On time. Courteous . Job well done.

Prompt and excellent service.

Quick response time to my calls and corrected the issue in one visit. Technician explained the work and answered all my questions. Office staff responded to my inquiry for detailed invoice very quickly also. Overall my experience with them was very pleasant.

Everyone was great and I love my new system! My neighbor had one installed, too

The install was a smooth process. They were professional and provided guidance on appropriate unit selection for the space. I would certainly rehire WM Henderson Plumbing & Heating for future HVAC projects.

Great service

Very efficient and friendly. Responded the same day as request was placed.

good work fast efficient but expensive

This company is first class! Jeffrey stout is a professional. Came in looked at the work gave me a price and when he was done â … there was no surprise extra charges! I would highly recommend this company and this gentleman.

Did not return basement ceiling to original condition.

They did exactly what i needed. Dining room light has one switch at each entrance and works great. They found two additional wiring issues with the dining room electric which they corrected within the original quote. I would recommend them and will use them for any electrical work.

Same day professional service. Great job!

On time. Good service. Priced fairly. Amicable service person. Wore mask, covered shoes. All good. Recommend highly.

Outstanding and friendly customer service. Really good guys!!

Very pleased with the job and professionally done.

Had issues with my appointment and being canceled on but they were fast to get someone out the next day tech was 5 Stars all around. Company wanted to charge a $20 gas charge that I was not informed of prior to booking was not happy about this hidden charge.