Water Craft Pools and Spas

Horrible experience. Worst business I have ever dealt with. Communication was terrible. I had a gunite pool that was resurfaced with epoxy. The work was sloppy. had new equipment installed, including a salt water generator, heater, pump, and filter. I wanted to delay payment until the job was complete; Jessica harassed me, and they removed the equipment that had come. I paid, and they installed most of the equipment. They never delivered the lights or completed the installation. Do not answer emails or phone calls at this point.

Awful company! They cheat you out of your money. And Lie! Never show up to finish the job. You make appointments and they just dont show , or call to cancel. So many things done illegally and dangerously. Joe is a horrible person.

Difficult to contact to resolve problems. Workmen thoroughly professional

Great people to work with.

They were good on pricing, and very pleasant to work with. If Joe was running late he kept in touch so I knew what was going on. Jessica very much on the ball when awaiting delivery of new cover. They actually came a little early to put cover on. All seems to be ok. Looks good. I intend to have them open it next spring.

very professional.

This is the worst company I have ever seen. We paid in full (Joe insistently stares after he ripped out our old liner ) then held us hostage to pay in full for liner and heater or he don t come back to finish the job for 6 weeks! He started this job in April finishing in June and it is still not complete with missing parts and shoddy work. He measured the liner wrong the first time and blamed the liner company. His employees had ZERO experience in liner replacement and told us they learn from joes mistakes!!! Joe will not answer our calls and refuses to give us the many parts we paid for. See you in court joe alongside of many other customers Beware this company is a sham

They put my new liner last year Nov. I was told the wrinkles would come out when the pool filled completely. I paid joe thinking he told the truth and would be back to open my pool like he said he would. I was missing a handle they said they left for the filter rather than argue I bought a new one, they never showed to open the pool and would not answer my calls UNLESS I called from a new phone # they did not know then he made all these excuses and stop answering that phone # too. Do yourself a favor DO NOT give him all the money for the job until they come back and finish or if your really smart hire another pool company.

I hired this company because they were reasonably priced and they performed my pool closing last year. Well, you get what you pay for. First thing, I am a new pool owner, I told them this and they said no the problem they would walk me through everything when they were closing. Last year they took my pool apart and told me what parts were what and I was OK with what they did at the time. The pool was dirty on closing and I asked them specifically if they vacuumed the pool before closing and they said no, it did not make sense as debris would get into the pool over the winter and they would do it at opening. I have a large box where all the pool supplies were that they accessed when they were taking it all apart. Notably I did not do or touch anything, nor was I told to, I told them I know nothing about the pool. They left some parts outside next to the pump, they did not vacuum the pool everything seemed to be fine based on what they told me. On opening this season, they came and parts were missing which they had left outside ( not put in the pool box like they did other parts ). They did not vacuum the pool like they said they had to do on opening. They left and told my wife she needed to go buy the parts that were lost and turn on the pump once she inserted the other parts and they left. When I called them they said they do not do vacuuming on pool opening - that was an additional service and they do not do blind vacuuming as you cant see the bottom on open. They blamed me for not putting the parts away from the previous year when they seemed to put plenty of things into the box (a tool for bolts etc), but not everything and did not tell me there was anything else to go into the box. I left it to them - they closed the pool. He then blamed me for the debris around the pool as it seemed things had blown around during the winter. All in all the worst part is they did not vacuum the pool and blamed us for not putting things away. This was not what was discussed last year. The parts they lost were small and not a big deal, but blaming me because they did not put them in my toolbox was one of the most insane discussions I have had with anyone, given the situation and that they closed the pool and I was there. In any case, I can deal with missed expectations but I can not be more dissatisfied with the dishonesty and the demeanor. If they had not told me last year that they would vacuum the pool on opening it would have been fine. If they had put important things away when they put everything else away it would have been fine. They set an expectation with a new pool owner and I feel very cheated. $450 for $150 in chemicals and people to remove and clean a pool cover.

They are excellent very friendly, the techs are great and very courteous. From start to finish. Had them do my close last year and open this year. Will not use anyone else. From first contact to end result two thumbs up.

The team gave us the best poop opening we have had in 16 years. Thorough and knowledgeable.

no comment provided

Buyer beware hired this company in February for a pool liner replacement. I signed the contract after discussing financial concerns with Joe and based on the fact I was told if I had to cancel and did so before they ordered the liner I would receive a full refund. After he left our meeting I discovered he did not leave me with the correct agreed upon package details and it took numerous phone calls/emails before receiving the correct information. Red flag #1. I had to cancel the end of March due to medical reasons. This was prior to the spring thaw, anyone contacting me to measure for the liner and therefore I knew it was never ordered. I was initially advised by Joe it would take 60-90 days for my refund less a $250 admin fee. I told him that was unacceptable and after some debate, he agreed to a full refund in 30 days if I stopped calling his office. I never received my refund and contacted BBB. Joe advised them he would keep $450 for an admin fee, refund $1,000 6/30 and the remaining $1,000 by the end of July. Never received a penny. They tried to mediate as required under BBB policy and never received a response from Joe. Took Watercraft to small claims court for a $100 filing fee. Joe never showed on the initial hearing date and the court found in my favor with a payment due date of 10/9. 2 days after hearing date I received a motion to vacate decision from Joe and had to take yet another day off from work to reappear in court. This time he showed up with magistrate again deciding in my favor, the reason for his not appearing the first time as unacceptable, a payment due date now on 11/31 and this time with interest. Still, I have yet to see one penny of my $2,450 deposit. Joe advised the magistrate he decided to implement a 72-hour statute to cancel since as he put it he lost his BBB accreditation as well as employees and business because of me. Joe was advised by magistrate there is no such statute, confirmed Joe never advised me in writing of any such policy, nowhere did invoice/contract say anything about a cancellation fee and Joe had no receipts for standard inventory he now claims he ordered for specifically my pool he never saw uncovered. He was also found by the magistrate as contradicting himself occasionally under oath. If I do not receive payment by the due date I will have to take yet another day off from work to appear in small claims court for payment status. If this is the kind of company you want to hire then I wish you all the best. Oh, and I also advised HomeAdvisor of this matter.

Jessica the office manager answered all 4 phone calls promptly,& got back to me quickly with updates. The survey, pool closing & cover installation team were extreamly diligent & professional, great ambassadors for the company. Our new bespoke safety cover looks brilliant, we can highly recommend this firm. Great value for our money. Well done, Best Regards The Richardson Family

Very professional and helpful new what they were doing

Excellent customer service and attention to detail on the job performed

I hired this company in mid-April to open my pool in mid-June. They twice canceled on me, the day of the intended service, and had to be badgered into providing end of day service 2 weeks after my initial appointment. Then, at the appointment, they charged me $200 for chemicals outside of their standard pool opening package with the caveat that they could not complete their opening of the pool (i.e. vacuuming/cleaning the pool) until the water had sufficiently cleared to see the bottom. I agreed the chemicals were a good idea and Joe promised that a follow-up visit could be scheduling by calling the company in a few days and would be provided free of charge. His crew then left after adding the chemicals, leaving empty bottles strewn on my lawn and the pool cover unwrapped by the poolside (without indicating their intention to do so). I have called his company and left three voice mails, starting July 1st through July 7th and have not yet heard a reply or living response as to when they would be finishing the job-- my pool is still a mess and I probably need to hire someone else to finish the job, after having paid Joe in full. This feels like a fly-by-night operation, at least from May 2019 and onward. And please disregard any glowing reviews you see-- isnt it funny how such a nice job could have been done , while they refuse to return my calls or finish the work?

The customer experience with Watercraft was very poor. Although I started the process very early in the spring they didnt get my pool liner installed until almost 2 months late. They did not communicate at all and were generally unprofessional. Would not recommend.

Has the worst customer service I have have ever seen, does not keep appointments. After paying 11,000 June 7 I had a severe leak after he installed a new liner and other pool work. I could even get him to come back and check out the problem stood me up Aug 31st and then again Oct 15 no call, no show, no return call. I should have checked out his reviews does not return calls will definitely see him in court will also call the bbb and licencing division wanted him to see leak before I put the pool away please do your homework and look out for this guy. He talks a good game but just rip up your warranty is not worth the paper its written on. Will see him in court.

DO NOT USE THIS COMPANY! They no showed on every scheduled appointment. They insisted on being paid before opening my pool and did a terrible job. Totally overcharged us for chemicals and collected ahead of time for simple repairs that were not done correctly. And of course refused to warranty the work.

This was the best pool opening we have ever had. Work was thorough and allowed us to be swimming earlier in the season than ever before.

I had a terrible customer service experience with watercraft. After initially coming, we still needed them to come back and that is where the really poor service started. They did not call back, did not answer voicemails and 2 times they were scheduled to come and never showed up. When I finally got them on the phone, they did not even apologize and yelled at me, not accepting any responsibility. I would not recommend them to anyone. I regret hiring them and giving them a check the day they came.

I would recommend this company to everyone I know that will be opening a pool.....they are fantastic! They were here right on time and did a great job at a very good price.......I am extremely satisfied and I will be having them back to close the pool for the winter :)