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Learn about our screening process89% Recommended
11 Years In Business
Company Details
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Contact
See Phone Number 3 Great Meadows Lane, Suite CEast Hanover, NJ 07936 http://waterheatersnj.com
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Areas of Expertise
- Water Heaters
- General Plumbing
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Reviews
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1/15/2021
Should have been a little more courteous to the homeowner, wanted to drag the water heater across my wood floor, but overall a good job.
1/5/2021
None
12/8/2020
Fast and good
11/23/2020
I am happy with work done by Nino, inspector approved his work, I would recomend this Company to my friends. S.
11/23/2020
They did not install a pan. There is a requirement that if the water heater is not in the basement, a pan should be installed as well. They are the professionals and never told me or asked me about it. The homeowner's association inspected it and said it still needed a pan.
Response from Company:
Sorry that you felt that we did not tell you something well a drip pan is not a requirement plus you did not ask for one and we do not take it Upon ourselves to charge you for one and install one without you asking for one.
10/5/2020
They gave me the best price of many quotes I solicited. The guy on the phone was very professional, and delivered on his promise of a next day install (I called on a Sunday). Installation was fast, plumber was friendly.
9/25/2020
Our water heater was leaking and Water Heaters NJ was able to schedule someone on the same day to come and replace a new unit. However, we were surprised that the technicians were here without wearing masks. Would like to see more professionalism exhibited from the technicians.
9/23/2020
The response time was excellent! My 16 yr old water heater suddenly broke down and flooded my basement and thankfully Water Heaters NJ came to my house and installed a new unit the next day. Awesome job!
9/8/2020
Very professional and replaced my water heater and left everything clean.
9/6/2020
This was the absolute WORST customer service experience ever. Installer came on time however was extremely rude to my wife. The old tank was left behind because the installer came alone and couldn?t take it with him alone. He left the cardboard box the heater came in flying around on the sidewalk instead of taking his garbage. When my wife told him that it is his job to take the garbage he became extremely rude saying ?don?t tell me my job lady? (btw, we have all the texts saved if anyone wants to see them). Payment was done through Zelle (no acknowledgement, thank you or anything after they received the payment) Which I wish I would not have done as the job is not finished and who knows if this guy is ever going to show up again. The installer is the rudest person that I have ever encountered and since he is the representative of Waterheaters NJ this makes the worst company customer experience ever. I would never hire them again. I would never recommend this company to anyone. Instead I would highly advise everyone to stay away from these guys. The stuff this employee said to my wife is incomprehensible and I hope home advisor will ask us for copies of the texts. It?s been already a day since this incident and I still can?t believe this guy is allowed to interact with customers. However, that shows what kind of company you?re dealing with.
Response from Company:
I want to start off by saying i really don't know how my installer was rude because husband and wife where the landlord of this unit and it was very dirty and basement was very hard to work in it but she did not even meet us at the house she did everthing over the phone we did all that was involved to install there heater my installer was scared at all the people hanging in front of the house and on the porch but he went above and beyond to do a perfect install and it's gets inspected from the paterson plumbing inspector again im sorry for this customer misunderstanding and i hope in the future they will learn to be better to hard working people ps we also did another heater for them in the past just trying to understand where this all came from
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