WATERROCK, LLC

Yuni did a fabulous job installing our new tile around our pool. We highly recommend using this company for all of your swimming pool needs.

Contracted to remove and replace pool tile that the original builder installed incorrectly and used sub standard material causing it to start falling off within 12 months of installation. Jeff was very responsive and quoted a fair price and provided a completion time-line. His tile, specialist did an amazing job and was very professional. It was obvious that he takes great pride in his work. I would recommend them to anyone and if I ever need any other pool repair they are at the top of my list.

I rarely leave reviews, but this one was certainly earned. I had a fantastic experience with Jeff from WaterRock Pools. After getting the runaround from a few other providers, Jeff actually came out himself on a no charge diagnosis call and spent over two hours at my house figuring out a problem that had me stumped for the last couple weeks. He was incredibly professional and straightforward, which I very much appreciated. I certainly hope I don’t have any more issues with my older Pool but I can assure you if I do Jeff will be my first call.

Jeff listened to our ideas, suggested incorporating features we hadn't even considered, put a rendering together and presented a proposal that checked all the boxes and went to work making our collective ideas a reality. Although at the height of Covid-era supply-chain nightmares, Jeff knocked it out of the park despite the challenges. If you're ready to create an outdoor living experience, put Water Rock at the top of your list.

We have been enjoying our completed swimming pool now for over two years and wanted to share our experience with Jeff Herman and his construction company, Waterrock. We had a vision of incorporating a stone archway feature that matched our home’s design. We interviewed several pool companies and only Jeff was able to see the space and our vision to produce an excellent plan. When it came to selecting out the details, Jeff helped us pick materials and design elements that are not only beautiful, but FUNctional too! The building process was not as easy as we wanted it to be. Construction started the day after we signed the contract, but completion took longer than we had hoped for. Delays in materials and crews showing up could be frustrating. Some of the subs were not as considerate of our property as we expected, Through it all, Jeff was always cool and calm in handling our complaints. He has the grace to come into a tense conversation and leave on warm and friendly terms. There was some issues with the installment of our water features by subcontractors. Jeff made several repairs and finally got them perfect. He also helped us with maintenance warranty issues and makes good on service after the sale. Like all his workers said, Jeff will stand behind his work and get things right. The proof is in the finished product and we are very happy with that, and the service provided by Jeff and Waterrock! Jeff has helped make our new home our dream home. We love entertaining in our new space and have a hard time going on vacation with a resort quality pool in our yard! Thanks Jeff!

Jeff was amazing! I’ve been having pool issues for about a year and he was recommended to me by someone that had used him before. He came out and was able to fix all of my issues within a few hours, after countless other people had previously come out and were not able to successfully help. I definitely will be using them again in the future if I have any issues with my pool. Thank you, Jeff.

The Water Rock team is fantastic. They built us an amazing pool , spa and even the waterfall my wife and I had dreamed of for years. Thanks Water Rock !!!!

Water Rock listened to our vision and delivered a pool that feels like a natural extension of our home—perfectly designed for our backyard!

PSA: Do NOT hire Water Rock Custom Pools. I could spend an hour typing out all the reasons we had with this company, but at this point my goal is to spare anyone who comes across this builder from the nightmare that we, and many other people, have dealt with. Broke ground in January 2019. The majority of it was done 18 months later. There were spans of 4-5 months where we didn't see a soul on our property to work, nor heard from the owner. They contract out to whomever will take the lowest bids, and they all do sloppy work and many have criminal histories, which I was told BY THE OWNER as an excuse for why guys would just stop coming. "Oh yeah, so and so got busted again for ... so he's going to be in jail for a few months." Fast forward to today - nearly 3 years after breaking ground - and there are multiple, extremely expensive things which were done so poorly they need to be repaired, replaced, completely redone. My husband has been patient with the owner, and was promised all the things which were done incorrectly and poorly were to be resolved. He hasn't returned texts, calls, etc. We are done trying. Below is a list of just the major issues which we were trying to have done correctly: - Pool coating is already terribly faded and full of large cracks. It's literally flaking off in the spa. - Lights (which cost upwards of $1k each, we have four) are not working properly or at all. - Cracks in foundation poured throughout entire project. - Cement stain has flaked off and continues to peel. - Roof over outdoor living space leaks. - Rocks on grotto and waterfall have broken off and fallen into the pool. I wish our experience was isolated. If you Google the business there are a lot of five star reviews - many of which are fake - and one star reviews, which show the same experience we had. I myself have connected with a few people over the past couple of years who also shared our misery. Do yourself a favor and save your sanity. Don't be fooled by a great design and jovial personality like we were.

I hired Water Rock in March 2022 for a new pool build. The owner Jeff Herman came out to quote us and we were very impressed with his knowledge and demeanor. He was able to answer our questions and provided a wonderful mock up of our future pool. It is now Sep 2022 and our pool construction is unfortunately not near completion. Very quickly after we signed our contract, Jeff became very unresponsive. We would reach out via text, email, or phone to try to determine expected timelines and would not receive direct answers. In addition, there have been multiple times over the past few months that Jeff has ghosted us, not responding to our outreach for days or weeks at a time. When Jeff does contact us, he is polite, however, he still fails to answer direct questions or give any timeline whatsoever. This is an ongoing review, that I hope will end on a better note, when we hopefully have a completed pool, but in the meantime, I would caution others to utilize Water Rock for their new pool build.

Jeff located equipment at low cost in a super timely responsive and professional manner. No other pool supply dealer could locate this pump to replace our failing equipment this fast and at cost.

Jeff was (and continues to be) amazing. He and his crew built the most beautiful custom pool for me that transformed my backyard. I interviewed all the big companies in town and choosing Jeff was the best decision I ever made. Jeff sent me designs and accomplished everything I asked for. He designed a waterfall with beautiful steps up on either side that was also a shelf of sorts for my kids to safely jump off of, it's gorgeous and functional. He listened to my ideas and made it a reality! He poured a huge, beautiful concrete deck which he stained and stamped, and had his people install new sprinklers systems and landscaping so I wasn't left with a dirty mud filled yard. He installed step lights around the pool in the concrete and put accent lights in my trees. Jeff was there every step of the way, personally overseeing each phase of the process. Was the process completely free of frustrations... no. It took time, and there were some snags, but Jeff always did his very best to make it right. I am writing this review today because even now that my pool is done and I get to enjoy it every day, looking back on the experience I would not hesitate to hire Jeff again. He is passionate about what he does and it shows in his work.

Amazing. Responsive. Polite. Fast. Prices fairly and extremely knowledgeable and friendly. What else could you ask for?

Excellent work

The work performed today was prompt, honest. and very well done. I will definitely be hiring Jeff and his team anytime i need service.

Service was great, knowledgeable and efficient. Pool is running great now.

Very excellent ñ

They came out the next day, replaced the pump and even cleaned up the wiring connections for the other equipment. Looking at them to update the decking around the pool now. Very impressed with the company's quality of work,

When the idea of an outdoor living space came to my head I wanted a place to entertain. I wanted a place to enjoy with family and friends. Water Rock Custom Pools & Outdoor Living just felt right from the get-go. After talking with a few others I knew they were the right fit for me and my dream patio. They took my dream and built it better than I ever imagine. Every day they showed up they were ready to work and kept me informed on the whole process. Outstanding job and crew looking forward to another project with them.

Best decision we’ve made for the family . Design was great. Water Rock exceeded our expectations. Very pleased

Unbelievable what Water Rock did for us. We fell in love with them throughout the process. Great company

Exceptionàlly well. The pricing was fair, appointments were kept and it was obvious to me that ,Jeff, the owner was truly interested in a job well done. He went above and beyond what I expected. Hope to have them resurface our pool next.

We were very impressed with the pool design, patio, decking and finished product overall. Also the pool equipment installed was top of the line. I would have given an “A” but project completion was too long. I belief Jeff truly cares about his clients and makes every effort to make his clients happy. Price and value were a plus too. Thanks Jeff!

Our pool is AMAZING!!!! The Company itself was outstanding and did a fabulous job designing and constructing the pool. During the build we had some issues with LOTS of rain but Jeff the owner of the company I believe stayed in good communication and let us know what was going on at all times. We did not get the pool done in the time frame that we liked and we were probably difficult to work for because we wanted our pool done in like 2 days! Lol... I am sure everyone is like that! But all in all We would highly recommend this company to anyone who wants an unbelievable pool without Paying through the nose like the other companies were trying to charge us! Cheers!!

This turned out to be a fiasco for us. During the course of our involvement with Jeff Herman, we came to understand that Herman does not have sufficient resources, credit, or clout to consistently get crews and materials to the site, and he used our drawdown payments to finance projects for other customers rather than completing our project. Also, we learned that Herman provided a false business address and did not provide licensed/certified installers for the Pentair equipment and control panel. Because of Herman’s lack of responsiveness, the considerable expense we will have in remedying these defects, completing the remainder of the work left undone, and his failure to provide the landscaping services, we are forced to pursue this through legal counsel. Details follow. We contracted with Jeff Herman who represents himself as Water Rock Custom Pools in early July 2019 (drawdown checks are made directly to Herman). He represented himself as an award-winning pool builder and that his workman met all standards for pool building. He also represented that he was a licensed landscaper. The cost of the project was approximately $100k for a small pool, water feature, decking, firepit, filtration equipment, pool vac, heater, propane tank, restore and enhance landscaping, and repair sprinkler system with a target completion date of September 2019. At this time the pool is incomplete and inoperative. Herman was attentive to our project until after we made our largest drawdown payment following the gunite pour. After that Herman became difficult to contact. He was unresponsive to phone calls and texts. Upon the rare occasions that he would reply to a text or answer his phone, he moved the goal post on the completion date to October. In the meantime, the job site was idle for long periods and was littered with the debris of crews that showed up erratically, if at all. Work was done piecemeal and on more than one occasion there was insufficient materials to complete the job. On the rare occasions when we could make contact with Herman, we could not get a reliable answer on when the rest of the work would be completed. Instead, he made promises that he did not fulfill, made illogical excuses for the delays and turned the table to blame us for the delays, all of this despite our timely drawdown payments. Yet, Herman persuaded us to make the last drawdown payment in October, telling us we’d be swimming in our new pool in 2-3 weeks. He asked me to meet him at the nursery with the drawdown check and took me on an elaborate charade in which he asked which plants I wanted, promising they would be delivered the following week, and took my check. The plants were never delivered. We are still lacking set up of the pool equipment, landscaping restoration and enhancement, and the pool is otherwise unusable. Aesthetically, the water feature is mediocre, slapped together only after pleading with Herman to proceed with the work. Likewise, a firepit built on the fly with cast off materials is an odd and ugly feature. Additionally, we have not been provided manuals or warranty information on the equipment. Finally, we were forced to contact Pentair Customer Service which indicated that our problems with the pool are not a warranty issue, but an installation issue attributable to the builder. We were hampered by the lack of warranty information (which Herman failed to provide), but the Pentair Customer Service Rep referred us to one of their certified warranty pool techs in New Braunfels to inspect the installation and assist with activating the warranty. The service techs inspected the equipment installation and plumbing. They found multiple issues with the pool plumbing and equipment installation, including the following: • Pool pump is not properly programmed into the control panel • Water feature pump is not interfaced with the control panel at all • Control panel was not programmed to operate lights or other features • Only a portion of the equipment was installed • The concrete pad was too small for the equipment • A piece of critical equipment was not installed but was found sitting loose on top of heater. • Heater is installed backward and panel cannot be reached for service • Sand filter is only partially sitting on concrete pad, extending off the side toward the HVAC. It is 1000 lbs when filled with water and in danger of falling and damaging the HVAC unit • Plumbing is exposed on back of water feature and in case of freeze will be disastrous • Plumbing trench between equipment is too shallow and will be damaged in the event of minor work in the yard and potentially vulnerable to freezing temperatures • No warranty information or operation manuals provided by builder It is now almost Christmas and the project is not only incomplete under the contract, but the plumbing and equipment installation are faulty. The cost to remedy this situation will be an additional $8,000 plus dollars. In addition to these construction defects, a considerable punch list remains on the general pool construction as well as the landscaping and enhancement services which were never performed as Herman promised under the contract for which we already paid Herman as well. This has been a costly and stressful mistake for us.