Approved
West End Plumbing
Water Heater Installation and Replacement, Water Heater Repair or Service, Tankless Water Heater Installation,
About us
Family owned and operated since 1980. At West End Plumbing we strive every day to bring the best of service to our customers and their homes. From taking you phone call to scheduling your appointment and servicing your home.
Business highlights
Emergency services offered
22 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8257 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 1-25 of 257 reviews
Sandra M.
May 2026
Google Review
Called them and they came the same day. Justin was great, told me exactly what I needed. Very friendly and professional.
Reinaldo T.
May 2026
Google Review
Had an appointment for a whole house water filter consultation. I received a call from Alanna at West End Plumbing to confirm today's appointment and time. Justin arrived on time and introduced himself in a very professional manner. He displayed a very high level of knowledge and explained the installation high level details required for my house. He explained the Halo products available and then took me to the EWG database that contains the water testing results for every city in the US. 32 total contaminants were reported as found for my city and the website also supplied high level recommendation for the type of water filter corresponding to the total contaminants found. Justin took the time to contact Halo and consult further on the options for my house needs. He answered most of the questions I had and when necessary contacted the resource to get additional answers.
Tim B.
May 2026
Google Review
Met with Randi, the office project manager and she was very helpful in explaining plumbing issues. I highly recommend her and her team.
Theresa W.
May 2026
Google Review
We’ve used West End Plumbing several times over the past 10 years for a variety of projects, and they have consistently provided a great experience. They are professional, reliable, and their plumbers do high-quality work.
Most recently, they installed a new tub for us. Their quote was very reasonable and included removal and disposal of the old tub, installation of the new tub, and installation of the shower trim kit. Their office staff also did an excellent job handling the permitting process, which made everything go smoothly.
Overall, it was a very positive experience, and I would strongly recommend West End Plumbing for any plumbing project.
Josue &.
May 2026
Google Review
Both, the office and the guys that came to take care of the call where GREAT!!! Very attentive to our concerns and took the time to answer and explain all our concerns. I give them 10 stars. Thank you Derek!!! 👍🏼👍🏼👍🏼
Allan S.
Mar 2026
Plumber Justin was very efficient and professional. Our toilet required removal and then to be replaced in its proper position. He did a great job.
Cyntheoria P.
Nov 2023
Beware if considering this company and do your homework. I hired West End Plumbing to conduct a full repipe of my home. Unfortunately the job was done by inexperienced staff using cheap materials. After hiring an independent inspector I was told the job was very poorly done. I have video of the work that was conducted at my property and every plumbing company I have consulted with advised this was unfortunately poor workmanship. After dealing with the owner and various staff members I was told they would fix this problem and complete the job. The permit is currently open without a final inspection which the company lied stating that they passed inspection. Working within law enforcement for 25 plus years I have never seen such unprofessional behavior by a business. If I can help someone avoid what some of my neighbors and I have experienced I hope this helps. There are so many other reputable companies out there like Kyle's Plumbing which I found after the fact. Buyer beware.
Troy B.
Feb 2022
Ted came out right away and found that it was a water leak from the kitchen window. He was courteous and very knowledgeable. He did a thorough check to make sure it was the only problem. We would definitely hire and recommend them again.
Response from West End Plumbing
"Good morning, Thank you very much for your review! We greatly appreciate your feedback & look forward to working with you in the future!"
Carla T.
Oct 2021
They were good but expensive.
Response from West End Plumbing
"Good morning, Thank you for your review! We strive to provide the best value for service, and your feedback will be taken into consideration. We greatly appreciate your review & look forward to working with you in the future."
Christine L.
Jun 2021
Excellent! West End Plumbing called me in the morning to give me an approx. time frame for the arrival of the plumber and then called again when he was on his way. Michael Russow showed up on time and completed the job quickly and efficiently. I have used this company in the past and plan to continue for all future work!
Response from West End Plumbing
"Good morning, Thank you very much for your review! We greatly appreciate your feedback & look forward to working with you in the future!"
Dale H.
Mar 2021
Installation was fine as far as I know. I have a tenant that reported a leaking faucet in the bathroom. So I ordered a replacement and had West End install. OUCH! $360 to install a bathroom sink faucet(?). Probably took 30 minutes, I could have done in less than an hour. Do the math, how much do they charge, $500/hour? By the way to snake your drain is another $339. That one took him 30 minutes. Won't use these guys again.
Richard Q.
Nov 2020
Went well, quick, and timely
Response from West End Plumbing
"Thank you for your review. We appreciate your feedback & look forward to working with you in the future."
Barry J.
Nov 2020
The company was very responsive on the phone. The service person arrived within a few hours of my call. He quickly fixed the issue. He was professional and courteous. The price paid was reasonable.
Response from West End Plumbing
"Thank you for your review! We always appreciate hearing from our clients & we are so pleased you had a good experience. We look forward to working with you in the future!"
Svetlana B.
Nov 2020
It was okay. One person take it out and it took 2 hrs. But generally speaking it was great.
Response from West End Plumbing
"Good morning, Thank you very much for your review. We greatly appreciate your feedback & look forwards to working with you in the future."
Eileen C.
Oct 2020
West End is my go to plumbing company. They are professional, courteous and knowledgeable. They always explain exactly what is needed and the price for the job. I have never been disappointed by the employees or work done and will continue to call them for my plumbing needs. I highly recommend them!
Response from West End Plumbing
"Ms. [Member Name Removed], Thank you very much for your feedback. We greatly appreciate your review & look forward to working with you in the future!"
Arlene S.
Jul 2020
Leaking outdoor Faucet
JAY R.
Jun 2020
Excellent experience! Prompt follow up from the owner Adam who explained pricing and what it included. Scheduled the work and they contacted me first thing in the morning to provide an estimate arrival time. Technician called when he was on the way. The technician Mike did an excellent job from start to finish. No surprises or changes to the original quote and it was very competitive. I was very happy with the whole experience and would certainly recommend West End Plumbing. Thank you again for a very positive experience!
Response from West End Plumbing
"Mr. [Member Name Removed], Thank you very much for your review. We always strive to provide the best value & service, so we are so pleased you had a good experience! Thank you again & we look forward to working with you in the future."
Joan N.
Jun 2020
Went well with addressing new cold water line to shower and tub. Had another estimate for different type of piping and it was out of site. Took the option to seek another, not realizing they were with Angie’s. Glad I looked at reviews and called. Definitely put Gary’s card in my sorter as he and Joe were great. Even left me my Sheetrock pieces for a temporary fix. I felt that the pricing was within reason and I stopped loosing sleep.
Response from West End Plumbing
"Good morning, Thank you so much for your review. We so appreciate your feedback & look forward to working with you in the future!"
Margaret R.
Jun 2020
They have been excellent, come in a timely manner, and are very knowledgeable. I would highly recommend them and I will definitely hire them again.
Response from West End Plumbing
"Ms. [Member Name Removed], Thank you very much for your review. We appreciate your feedback & look forward to working with you in the future."
Jorge R.
May 2020
Excellent experience with West End. I needed to replace the Water Heater on a house that we just purchased. I called 4 different companies listed in Angie’s List and West End provided the most competitive price ($825 for a 40 gal Rheem) but also the best experience when talking to their appointments person (thanks Alana). The Plummer they sent (thanks Mike) is a nice person, and he arrived on time as per our appointment time. When I initially called them I asked for a 40 gallons heater, but upon initial inspection Mike informed that I had made a mistake, because the current unit was actually 50 gal (it was a very old unit so it was difficult to see the specs). Mike told me not to worry as that was a common mistake, and he said that he would need to go back to their office to exchange the 40 gal unit that he had brought for a 50 gal, so he proceeded to remove the old unit and he took it with him already to dispose it. Mike came back 30 mins later with the new 50 gal unit and immediately proceeded to install it. All connections and pipes cleanly setup, heater installed on a new pan without me asking, and the only thing that Mike suggested to replace was the main supply valve to the heater because the old one was extremely beat up. Once everything was completed and tested Mike provided the invoice... due to the situation of the mistake I made about the gallons capacity of the heater I thought that they were going to charge me additional, for the double trip and the fact that a 50 gal is more expensive that a 40 gal. I was pleasantly surprised that they honored the original $825 quote that they had giving me for the 40 gal, and only made the additional charge of replacing the main water supply valve of the heater ($100). They definitely won my future business, as I will not hesitate to call them again for other plumbing jobs that I’m sure we’ll need on this house.
Response from West End Plumbing
"Good morning, Thank you very much for your review. We greatly appreciate your feedback & look forward to working with you in the future!"
Nancy N.
Feb 2020
very professional and knowledgeable. He will get to the bottom of your problem. Plumber Gary Brown. Very pleased with his work
Response from West End Plumbing
"Good afternoon, Thank you very much for your review. We appreciate your feedback & look forward to working with you in the future."
Christine L.
Jan 2020
Excellent! Baltimore was able to diagnose immediately where the water leak was coming from and he replaced the water line behind my fridge which was soaking the floor, wall and was even leaking thru to my bathroom ! Excellent job!!
Response from West End Plumbing
"Good morning, Thank you very much for your review. We appreciate the feedback & look forward to working with you in the future!"
Bonnie H.
Jan 2020
Wonderful. On time, quick, reasonable pricing and a warranty. Would definitely use them again.
Response from West End Plumbing
"Ms. [Member Name Removed], Thank you very much for your review. We greatly appreciate your feed back & look forwards to working with you in the future."
Joseph G.
Nov 2019
Good no problems
Response from West End Plumbing
"Mr. [Member Name Removed], Thank you very much for the review. We look forward to working with you in the future."
Richard C.
Oct 2019
Gary Brown was my plumber. He arrived on time and was very professional. He did an amazing job and kept me informed on the progress the whole time. I would recommend him any time!
Response from West End Plumbing
"Mr. [Member Name Removed], Thank you very much for your review. We appreciate your feedback & look forward to working with you in the future. Thanks again!"
Licensing
Insured
Licensed*
Trade License Number
CFC1427334
Trade License Locale
FL
Trade License Expiration
08/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
West End Plumbing is currently rated 4.8 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 8:00 AM - 3:00 PM
Sunday: 10:00 AM - 2:00 PM
West End Plumbing accepts the following forms of payment: CreditCard
Yes, West End Plumbing offers free project estimates.
No, West End Plumbing does not offer eco-friendly accreditations.
Yes, West End Plumbing offers emergency services.
Yes, West End Plumbing offers warranties.