West Coast Pool & Spa, LLC

I hired Mark of West Coast Pool and Spa to check on my Hayward pool heat pump because the heater stopped working and gave an error code. I told Mr. Mark when he arrived that most likely it is Low Pressure Freon gas related issue. Mark said he would do a thorough check and let me know. After checking the system, he told me that the controller circuit board was damaged apparently from a lizard that he found dead in the controller box. Mark told me that he was having a hard time finding a replacement board and will hold on my check for his diagnosis fees until he finds the board , which he indicated that it will be probably expensive. Few days passed by and did not hear from him, so I took matters in my own hands and was able to order the board from the local Hayward dealer with no problems ($260). I called Mark and told him that I got the board, but he said he will be out of town for a couple of weeks and later that day found out that he cashed my $85 check for his diagnosis fees . I replaced the board my self when it arrived and I still got the same error code (I am a professional civil engineer and have an understanding of the concept). I called the the local Hayward to come and do another diagnosis. The local dealer found right away there was a leak in the system from a rusted dryer in the system. They replaced the dryer and I put the old board back and the pool heater is running now perfectly. I offered to Mark to just refund me the $85 for his wrong diagnosis and I will eat the $260 I paid for the board that I do not need and the dealer cannot take it back. Mark has not responded to my requests and I am having to file a formal complaint with HomeAdvisor about this contractor.