Rescue Force Heating and Air

Hi Chris! I would like to take this opportunity to ask you what was bad about your experience? What can we do to make this a 5-star experience like most others receive? It is my hope that we will be given the opportunity to change this. - Doug W.

That is so great to hear! I am not sure if you are aware or not but we just opened up a new office in Amesbury as well. We are now even closer for anything you might need. I will send Tom the good kind words. Thank you!

Good morning, Joseph! We want to provide an accurate breakdown of our services with you. We are sorry that you are disappointed with your service with us. We do believe that honesty and integrity prevail in our business. On May 17th, you contacted our office to schedule an appointment. You told the office staff that you wanted an estimate on an entirely new system. We do have free estimates for system replacement. However, when our service expert arrived, you decided you wanted a diagnostic on your current system instead. We do charge for diagnostics because they are labor intensive. We charged you for the diagnostic as well as for repairing a connector and terminal., which our service expert explained to you in detail before proceeding with any of that work. You refused to pay at time of service and we sent you a bill. You opened that bill 11 times before contacting our office demanding that you should not be charged. As we put customer service as a top priority, we actually zeroed out your bill from the first visit. On June 3rd, you called us back out stating that you wanted an annual cleaning on your unit. Again, when we arrived, you wanted a diagnostic on the unit as well as the cleaning. Our service expert found that your system is charged by superheat and was reading zero. He found all air vents closed causing low air flow. He opened the vents. your super heat was still low. He completed wet and dry bulb temps to find target superheat. In the end, it was discovered that your system was overcharged. He removed the excess charge to get the required superheat temperature for your unit. You refused again to pay for this additional diagnostic time, even though the service expert explicitly gave you that price before he dug into why your system was underperforming. Then he completed the annual maintenance that you requested. You did pay for this service via credit card. You became aggressive with our service expert. You again contacted our office demanding that you wanted us back out again immediately for service after 4PM. When we explained that our service experts are home for the night except for emergency calls, you became very demanding and difficult to work with. It was at this point that you lodged complaints against our service experts, which were investigated and found to be untrue. At this time, we felt it was best to cease a business relationship with you. Our office manager refunded the payment you had made for the maintenance back to your credit card and informed you that we would no longer pursue a business relationship with you due to your refusal to pay for the services we have provided for you and your threatening demeanor. This leads to yesterday, where you called our office three times, again demanding service. When you were informed that we have already told you that we will no longer be doing business with you, you insisted that we were wrong and lodged into another round of false complaints against our company. You even admitted during the second call that the complaints you were listing were lies, which we have on our call recording. At Rescue Force, we strive for excellence. While we are glad that you kept calling our company for service, we are sorry that we had to terminate our business relationship with you. Kindest regards.