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Rescue Force Heating and Air

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10 Years In Business

Company Details

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21 Water Street, Unit 206
Amesbury, MA 01913


  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
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Service Details

    Areas of Expertise

    • Oil heating Repairs/installs
    • Central AC Repairs/installs
    • Natural Gas and Propane Repairs/Installs
    • Mini Split Repairs/Installs
    • 24/7 Emergency Calls
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted
    • Free Offer

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    45 Verified Reviews
    • 5
    • 4
    • 3
    • 2
    • 1

    Highly rated for

    • Quality
    • Customer Service
    Showing 1-10 of 45 results
    1.5 Christopher R. Beverly, MA

    Very expensive and not a good experience!

    Response from Company:

    Hi Chris! I would like to take this opportunity to ask you what was bad about your experience? What can we do to make this a 5-star experience like most others receive? It is my hope that we will be given the opportunity to change this. - Doug W.

    5.0 Mary C. Ipswich, MA

    This was one of the best experiencing I have ever had. They were prompt, efficient, and very helpful. Doug had to call on a warranty for me and followed up with me consistently so I knew what was going on. Yesterday Thomas came and installed the part and actually showed my son how to install the filters. Thanks again! I will be working with you in the future

    5.0 Craig F. Amesbury, MA

    I highly recommend Rescue Force!! My AC unit was leaking and had so I reached out to Rescue Force on a Sunday, They made an appointment for me on Monday between 12-2. They showed up a 9:30 which was great. Tom was very respectful and kept me informed through the whole process. Tom even found some other issues which he fixed as well. I highly recommend Tom and the team!!

    Response from Company:

    That is so great to hear! I am not sure if you are aware or not but we just opened up a new office in Amesbury as well. We are now even closer for anything you might need. I will send Tom the good kind words. Thank you!

    5.0 Tony L. Topsfield, MA

    4.5 Arthur G. Peabody, MA

    Tom did a very good job.

    0.50 Joseph B. Peabody, MA

    I do not write reviews. But I am writing one as honest as I know. I want businesses to make money so they can be available when we need their services. Dishonesty and false services are disgusting. I do not know the payment game plan of the technicians working at Rescue Force Heating and Air. But, it appears transparency and honesty are lacking. Businesses are to make money and I believe they should. Rescue Force Heating and Air Personnel #1 came with the agreement to review if a new AC. No agreed charges before coming. but he got back to his office and invoiced a charge because he tightens a screw. He did not have the tool. I provided the screwdriver used. The agreement was that he will send the technician to service the AC unit. After several phone calls without returning my calls, they told me they have canceled the bill. That was not our agreement. They recommended the service, The Service Technicians came more than half of the time they were smoking on and off while working. The technician wants to charge extra time because he claimed my AC has too much Freon from my past technical service. Then, I knew something was wrong with Rescue Force Heating and Air. I have never serviced the air condition unit in over 10 years. after calling the business and accused them of dishonesty, they refunded my money. Today, July 6, 2019, a month after their dishonest technician worked on my unit. The AC unit in the ceiling is leaking water. It is sad that we have some businesses that will sometimes lie, cheat and swindle customers instead of making honest money. Rescue Force Heating and Air business have to change or the goddess of divine reckoning and vengeance will catch up with them.  

    Response from Company:

    Good morning, Joseph! We want to provide an accurate breakdown of our services with you. We are sorry that you are disappointed with your service with us. We do believe that honesty and integrity prevail in our business. On May 17th, you contacted our office to schedule an appointment. You told the office staff that you wanted an estimate on an entirely new system. We do have free estimates for system replacement. However, when our service expert arrived, you decided you wanted a diagnostic on your current system instead. We do charge for diagnostics because they are labor intensive. We charged you for the diagnostic as well as for repairing a connector and terminal., which our service expert explained to you in detail before proceeding with any of that work. You refused to pay at time of service and we sent you a bill. You opened that bill 11 times before contacting our office demanding that you should not be charged. As we put customer service as a top priority, we actually zeroed out your bill from the first visit. On June 3rd, you called us back out stating that you wanted an annual cleaning on your unit. Again, when we arrived, you wanted a diagnostic on the unit as well as the cleaning. Our service expert found that your system is charged by superheat and was reading zero. He found all air vents closed causing low air flow. He opened the vents. your super heat was still low. He completed wet and dry bulb temps to find target superheat. In the end, it was discovered that your system was overcharged. He removed the excess charge to get the required superheat temperature for your unit. You refused again to pay for this additional diagnostic time, even though the service expert explicitly gave you that price before he dug into why your system was underperforming. Then he completed the annual maintenance that you requested. You did pay for this service via credit card. You became aggressive with our service expert. You again contacted our office demanding that you wanted us back out again immediately for service after 4PM. When we explained that our service experts are home for the night except for emergency calls, you became very demanding and difficult to work with. It was at this point that you lodged complaints against our service experts, which were investigated and found to be untrue. At this time, we felt it was best to cease a business relationship with you. Our office manager refunded the payment you had made for the maintenance back to your credit card and informed you that we would no longer pursue a business relationship with you due to your refusal to pay for the services we have provided for you and your threatening demeanor. This leads to yesterday, where you called our office three times, again demanding service. When you were informed that we have already told you that we will no longer be doing business with you, you insisted that we were wrong and lodged into another round of false complaints against our company. You even admitted during the second call that the complaints you were listing were lies, which we have on our call recording. At Rescue Force, we strive for excellence. While we are glad that you kept calling our company for service, we are sorry that we had to terminate our business relationship with you. Kindest regards.

    5.0 Philip B. Reading, MA

    These guys were awesome. Called on a Tuesday, they came out on Thursday. Worked to repair existing system rather than trying to sell me something new. Quoted it same day, fixed it same day. Tom and Mike were professional and took the time to explain everything and even more importantly took the time to do the job right (when it wasn’t done right the first time by previous provider).

    4.0 Sal R. Lynn, MA

    I liked the work and everything that was done. However I believe the message that you have to deliver to the customer is very important on how its delivered. Customers are already not in great spirits due to the heating and/or cooling issue and it's best to share flexible options, put customer's at ease, let them know its not something that you need to do the same day and review funding options as well and try to see if there's something that can be scheduled at a later date instead of trying to use fear on the customer's mind and disregard the part of putting the customer's mind at ease. This will make a significant difference between a good or bad experience.

    4.5 Dave H. Lynn, MA

    everything was very good, they did a very good job.

    5.0 Joanne B. Danvers, MA

    Great service Tom really knows his stuff. Explained things to me. He was here for regular maintenance yearly furnace check for efficiency. Glad I could find them on Home Advisor.


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