Window Genie of Edina

"Thank you Dennis for your 5-Star review of our window tinting services. I hope you and your wife enjoy the decorative/privacy film installed on the sidelights of your front door!"

"Donna, thank you for taking the time to write this review. As owner of Window Genie and Your Holiday Lights, I wanted to let you know we pride ourselves on delivering value and an exceptional customer experience. I would like to respond to your review to provide context. After agreeing to have blue lights wrapped on your evergreen tree, the appointment was scheduled for Dec 10. Upon arriving, the installation crew was met by your husband who stated that he did not consent to any holiday decorations being installed on the property. I was able to rearrange and reschedule the appointment to the very next day. We did NOT charge any additional trip charge due to the intra-household miscommunication even though we sent a prepared crew to your home and were turned away. With Holiday Lights, we have unlimited free maintenance and service calls with every one of our installations. That is an amazing perk we offer and is both advertised and listed on every quote and invoice. I am curious why we were not notified of your issues with your install throughout the entire season until this review was posted. Lastly, because this request came in at the end of the season, I made the decision to install these lights at a our cost in order to help spread the holiday cheer. Maybe that was in vain. While we are disappointed to only earn a 3 star review, I will certainly take this as an opportunity to better our business (i.e. establish a better up-front contract for how the worry free guarantee works as well as request that all members of the household are aware of installs to maximize everyone's time and money). I wish you and your husband a prosperous year and luck in finding a better service for the value in the upcoming Holiday season."

"Efonda, thank you for taking the time to review your Holiday Light installation by us and providing the 5-Star Review. I hope you are enjoying your lights and wreath on your home this season! We always try to meet and exceed expectations, and I'd like to thank you for working with us to give us the opportunity to make your installation perfect and what you deserve and expected after contacting us. We appreciate your business and look forward to installing lights on your home in the years to come."

"Hello Joan, thank you for taking the time to leave a review of our house wash and exterior window cleaning on your home. Upon reviewing our conversations, you were initially very pleased with the removal of the algae but noticed windows that were not streak-free after we were done cleaning them. Additionally, you expressed concern about dried dirt "coffee rings" being "all over the siding". We promptly sent out a crew to re-clean the windows and see if we could diagnose what "coffee rings" were on the home. You reviewed the home with our crew and confirmed that there was no "coffee rings". We asked that you take any pictures if they should happen or be visible, but they were not visible upon the initial cleaning, our return, or after the job. In fact, you said to Brody our crew lead that you were very satisfied with the quality of work after our return to fix the windows. I understand not receiving a 5.0 for quality because we had to re-clean a few windows - but at the end of the day - you had a successful house wash and received clean windows for the quoted price. Regarding the .5/5 Value For Money... There were no surprise or additional charges to the original quote and we stood behind our work with our Streak-Free guarantee and re-cleaned the windows for free and your home was left cleaned, as we promised. Thank you for the opportunity for allowing us to service your home."

"Thank you Sharon for the 5 star review and hiring us to clean your gutters! We are your exterior home expert, and are always available to help answer any questions you or other customers have. Thanks for trusting us to work on your home and we look forward to servicing your home again in the seasons to come!"

"Thank you Judy for your 5-Star review of the gutter clean out. I'm glad the experience went as smoothly as you would expect it to. We differentiate ourselves on our quality and customer service. Good value, prompt arrival, high quality of work. We look forward to servicing you again in the future!"

"Thank you Clayton for your 5-star review of our services! We appreciate the positive feedback and look forward to helping you again in the seasons to follow."

"Thank you Elizabeth for hiring us for your gutter clean out! We are glad we arrived on time and thoroughly cleaned out your gutters. We look forward to helping you again in the seasons to follow!"

"Jeff, thank you for your review of our window tinting service. We installed privacy film on your home's windows. After finishing the work, you alerted us to approx a 3/4" inch gap on the top of one of the windows. I'm glad that we could come out within 48 hours to replace that piece of film. After speaking with the installation crew, during the final inspection they did not see that gap because there was a blind that was covering the top of the window. Regardless, they should have inspected behind the blind to see the entire window during the inspection, and I have reinforced that process with my employees. I'm sorry we made the small initial error, but am pleased we were able to immediately rectify the situation, to your satisfaction. Thank you Jeff for your business and I hope you enjoy the benefits of the privacy window film we installed for years to come!"

"Thank you Doris for your 5-Star review of our pressure washing services! I am glad we could deliver the quality we promised for removing all that mold and mildew from your concrete patio!"

"Thank you Kaarin for your review of our gutter cleaning services and providing us the opportunity to correct the service. With every gutter clean out, we provide pictures of your clean gutters once done. Upon reviewing the pictures with you, I am pleased that I was able to come right back out to touch up the gutters. We fully stand behind all of our work to ensure our customers' satisfaction. We look forward to helping your home again the seasons to come!"

"Thank you Robin for your positive review of our gutter clean out services! Thank you for your business and we look forward to helping you again in the future!"

"Thanks for your business and 5-Star review of our pressure washing services Marina!"

"Thank you for the positive 5-Star review of our services Jillian. I'm sure you're enjoying your clean home after we provided a house wash, exterior window cleaning, and gutter clean out. Also, thanks for taking advantage of our 10% Multi-Service discount! We look forward to helping you and your beautiful home again in the months to follow!"

"Thank you Kristine for your 5 star review of our house-washing service! We hope you love your clean siding. It was also nice to meet you during the service appointment and best of luck on your upcoming home projects!"

"Thank you Andrew for your 5-Star review of the recent gutter cleaning service you received! We pride ourselves on our quality and customer service and are glad we exceeded your expectations. We look forward to working with you again in the future. Best of luck on the home remodel project you are working on!"

"Thank you Connie for your positive review of your recent window film installation service. The fade protection film we installed will help protect your priceless chest for years to come. We look forward to working with you and your friends in the near future to help with your property's window cleaning. We also say hi to "Binky", your cute cat!"

"Thank you Adrienne for your 5-Star review of our gutter cleaning services. We 100% stand behind every single one of our services and I'm glad I personally came out to diagnose your gutter overflow issues and was able fix the issue. It was my pleasure meeting you and your husband and best of luck with your future addition to your family!"