Window Genie of Southwest Raleigh

4.44 | 27 Verified Ratings
Write a Review

Window Genie of Southwest Raleigh

4.44 | 27 Verified Ratings
Write a Review

919-935-9015

PO Box 1151
Holly Springs, NC 27540
 
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Profile
Window Genie of Southwest Raleigh


Window Genie: We Clean Windows and a Whole Lot More!

With over 18 years of experience in the industry, Window Genie of Southwest Raleigh stands behind its name. Our goal is to exceed customer expectations while offering competitive pricing. Call us today for your free estimate!! All the techs that we hire are Armed Forces Veterans. NEED YOU HOLIDAY LIGHT INSTALLED!!! WE CAN HELP PLEASE TAKE A LOOK http://yourholidaylights.com/south-raleigh/

Achievements

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Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2012
Awards
  • Largest residential and commercial window film installation company in the U.S.
  • Ranked in the "Top 50 Fastest Growing Franchises" by Entrepreneur Magazine for 2011
  • Ranked in the "Top 500 Franchises" by Entrepreneur Magazine for 2011
Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

Windows 4 Wishes

Rotary Club of Holly Springs

Holly Springs Food Cupboard

How We Got Started

I chose to work in this industry because I enjoy meeting new people and providing services to families and local businesses. .

We started in this industry in 2012.

We describe our business as Up and coming

What is your business background?

Over 30+ years of managing global companies in multiple industries.

 

Photos
Window Genie of Southwest Raleigh


My Work
3 Projects
Free Offer! Get WG-57 Glass Cleaner free when you receive an estimate through Home Advisor! Free Offer!
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Ratings & Reviews
Window Genie of Southwest Raleigh

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 27
  Page 1 of 3
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5.0   |  
Review by in Apex, NC
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5.0   |  
Review by in Fuquay Varina, NC
Requested large window, small window and door windows to be tinted. Mike showed options for each and Derick did a great job in the installation. Very timely respond for request on bid and getting the job done.
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5.0   |  
Review by in Cary, NC
Project: Clean Windows
.
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5.0   |  
Review by in Cary, NC
Project: Clean Windows
Very hard working and polite window cleaners!
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4.67   |  
Review by in Holly Springs, NC
Project: Clean Windows
Good job. I'll use them again
Response by Window Genie of Southwest Raleigh: Thank you very much for the positive comments. We will make sure and pass your comments along to the team responsible for your service. Call on Window Genie any time.
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4.0   |  
Review by in Fuquay Varina, NC
On time, had the material I wanted to use, installer was professional and courteous, pleased with the job he did. I would recommend them to anyone. I have used Window Genie at my former home and was very satisfied.
Response by Window Genie of Southwest Raleigh: Thank you very much for your review. Glad we were able to come back yesterday morning before the glass heated up. We appreciate your positive comments and I will be sure and pass them along to our Technician.
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2.5   |  
Review by in Morrisville, NC
Project: Clean Windows
Window Genie responded same day to my request for information, franchise owner came to review the windows provided quote, and I agreed. Follow up was not the same experience so my confidence in this company as window cleaning professionals dropped with each step after that. I scheduled time off work to be present at the house for the indoor work and WG team of one person arrived almost 1 hour late, with no explanation for delay. The house has some high windows so I was also surprised that there was just one man and not the 2 people as stated in email and photos especially for the security of the ladder while one man was on it. The ladder slipped on our hardwood floor while he was high up and my heart stopped at what was about to happen. With great difficulty I put my feet at the base of the ladder (I have a hip mobility handicap) and thank God I was there at that time and so the man was not injured. This was proof of the inadequacy of sending one man for a 2 man job, as promised. I supplied my own product for one of the windows which had a sort of splash on the outside and as window professionals I was really disappointed that they were leaving that window had I not supplied my product. I discovered some windows were missed so unfortunately, I would not recommend this company as a professional window cleaning company plus losing work time.
Response by Window Genie of Southwest Raleigh: Gabrielle, Thank you for taking the time to review our company. It is our error that we did not call to inform you one of our Technicians was ill that day prompting the late arrival and only have one Technician assigned to the service. We take your comments seriously and we appreciate your help. As for the quality of service, this is not our normal performance. If you had called we would have come over immediately. I will reach out to you by phone personally.
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2.0   |  
Review by in Cary, NC
Project: Clean Windows
The technician was in a hurry and cut corners and missed a window and didn't clean the window sills. When I asked about the screens he told me how they cleaned them, but didn't mention that it wasn't part of the quote they gave me. The next day I called to ask about it and the owner told me it wasn't included. The owner came to inspect the finished project and was kind enough to clean the window that wasn't touched and to clean the window sills that were not cleaned the day before. The owner tried to make things right, but when I asked him to clean the screens and I would pay the extra, he said it wasn't a good idea to do them before spring because of the pollen. One week after the windows were cleaned we had a storm and all of our windows are dirty now because of the dirty screens. It would have been worth paying $30 more to clean the screens properly and our windows would still look good a week later.
Response by Window Genie of Southwest Raleigh: Thank you for your review. We appreciate your constructive feedback. No doubt, our Tech was running late and in a hurry. No excuse for not wiping down your window sills. Glad we were able to come out the next day and clean them for you. As for the screens, we stand by our position it is not a good idea to try and clean the screens after the windows are cleaned. Your unit is in desperate need of a house wash. We suggest you pursue your HOA and perhaps use the Next Door app we reviewed when I was on site. Once again, thank you for your review.
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5.0   |  
Review by in Cary, NC
Project: Clean Windows
Technicians Derek and Zeb were on time, professional, and courteous. Will hire them again without reservation.
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2.83   |  
Review by in Apex, NC
Project: Clean Windows
They had some difficulty rounding up a crew to do our work on the day scheduled and this was after having to reschedule because one of their guys was stung by a bee the week prior. Gutters were supposedly cleaned out and when we had rain a few days later we had water pouring over our gutters because the downspouts were clogged. Windows were definitely cleaner than where we started but we're NOT streak free and 2 windows were completely missed on the outside. Won't use them again.
Response by Window Genie of Southwest Raleigh: Mr.[Consumer name withheld at their request], Thank you for your feedback. We appreciate your feedback as your comments only make us better. We apologize for the problems you had with our company. We show this service was performed on 10/4/16. If you had reached out to us, we would have come back over and corrected any issues. Once again, thank you for your comments. Regards, Mike Boone
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Showing 1-10 of 27
  Page 1 of 3

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