Windows Hawaii; A Division of Northwest Exteriors, Inc.

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At the end the job came out great!! Just great teams work!! All lead the right direction as need. I recommend to anybody that’s looking for a great turnout Thank you!!

They were professional all the way through the process. Installers were ontime and performed well and kept the job site spotless.

they were very prompt on returning phone calls, the salesman and production design person or very knowledgeable of their product and very helpful and help me design the perfect awning for our location

Everything about the window replacement project with Northwest Exteriors went perfectly. Professional, worry-free, quality product, quality install, left no mess (believe me that is a big deal). Why can”t all contractors be like Northwest? Thanks HA!

Love my blinds

Did a great job.

Professional, polite and knowledgable, excellent work, everything on schedule and no delays. Fantastic all around from start to finish.

OVER PROMISE - UNDER DELIVER The salesman, Michael, was clearly a very well-trained sales person. He told us everything we wanted to hear. Raved about the product, the company, and even their fair/simple pricing method (# inches x # inches x flat amount = cost of window) He was confident that we would be calling them in the future for all of our other home improvement projects. While we had planned on waiting to review some similar options, he insisted that if we didn't sign the agreement that night, we likely wouldn't be able to take advantage of the incentives they had at that time. We initially agreed to do all of the front facing windows, and he said that if we completed the project within X number of months, we would be able to get the same rate to complete the house. Done. When it came time to the actual design of our windows, and style options, it was very rushed. When he was finished I suggested a change to the design on some of our larger windows, the sales person agreed that it would look good and made the modification to the order (we later heard on several occasions how this added a significant amount of cost to our project, apparently the pricing structure wasn't so simple as stated?). The day after our sales pitch, we decided that we should go ahead and do all of the windows at once, shouldn't be a big deal, right? We already saw what the complete house price was going to be, and had in our contract the amount that we would need to pay to finish the project when we decided. This is where things really started to get fishy. Several versions of the revised contract were sent over for signing that were incomplete. Large windows were now omitted, and when we asked Michael, he asked us to increase the amount of the project to cover these windows. We were prepared to walk away from Northwest at that time, so they agreed to add the missing windows to the project for the same initial project price. On the first day of install, we notified Michael that we were not satisfied that fixed and slider windows did not match on the exterior, looked terrible. Of the 8 windows facing the street, FOUR of them had a completely different style of window trim. Nobody ever called us from their home office and they completed the job. Upon completion, they asked for almost $2,000 more than was initially agreed upon, which we refused. After going back and forth and getting nowhere with Michael for several months (he actually told me that if he had our job to do over 100 times, they would do it the exact same way **POTENTIAL BUYERS BEWARE**, but if I wanted to replace the windows they would gladly SPLIT the cost to replace them) the situation was finally escalated to Tom, I assume the owner/manager. He too argued with us about what the definition of the word "match" was, arguing that all the windows were white and that is how they've been made all along. As it turns out, after a simple call to the window manufacturer, this was something that could

Very happy with the service and product

I am very please with this company and the patio overhead they built. It turned out better then I expected. The workmen were curtious, punctual, and finished the job on schedule. I would do business with them again in a heartbeat.

Very efficient, fast workers and made sure I was pleased with the results of the job, which I was. Very professional.

After going through different companies to get estimates this one was he more reasonable estimate the quality is good it looks fantastic the neighbors are Complementing me on the awning

Outstanding customer service and expert installation. Two man install team took their time and stayed on site for 11 hours completing my whole house (10 window) install. Windows are top-notch quality and are living up to the three hour presentation given by their former general manager. Would definitely recommend Anlin Del Mar windows and Northwest Exteriors to install them.

I was very happy with the sales rep and his demonstrations and the installers were respectful and professional.

Good work, very satisfied