Windows R Us

"We never got to meet this member the service she purchased was a vacancy cleanout. Everything was done on the phone. After speaking with this member we agreed that there would be an additional charge because her father had lived there and that it might need extra attention. On the day of service when our team arrived we found out that it was going to take way more than a little attention. I called this member and she readily agreed to pay an additional fee. Our team attacked this property with all the energy and the best of cleaning chemicals we had. One team member spent eight man hours just in the kitchen alone. Three team members eight hours a total of 24 man hours to clean this property. The only person that complained was this member she never intended to pay the extra fee. We don't have many members that do this but every once in a while a dishonest bad apple shows it's self. When this happens I try with every effort to negotiate a settlement. This member had the audacity to say that if we waived the additional fee she wouldn't put a bad review in which I encouraged this member to do so that I could respond. This service as stated was done late September 2015 If this member thought she could put a review after this time and we would of forgotten she is sadly mistaken. We had since dropped this memory and moved on. In her review this member stated that members shouldn't waist their money? The only thing wasted was our time and a lack of getting paid for services rendered. It is this member that service providers should stay clear of because it is a waste of their time. Shame on this member."