Windy City Rooter, Inc.

4.48 |22 Verified Ratings
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Windy City Rooter, Inc.

4.48 | 22 Verified Ratings
Write a Review

847-838-4000

43311 North U.S. Hwy 45
Antioch, IL 60002
 
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Profile
Windy City Rooter, Inc.


Quality Service done right the first time! We Drain Your Pipes, Not Your Wallet.

Thank you for considering our company. We are a family owned and operated company that firmly believes in customer satisfaction. Please give us a call today for a job well done on your residential plumbing needs! We never close!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Chicago
  • Hoffman Estates
  • Schaumburg
  • Palatine
  • Evanston
  • Elgin
  • Des Plaines
  • Waukegan
  • Arlington Heights
  • Crystal Lake
  • Elk Grove Village
  • Skokie
  • Glenview
  • Northbrook
  • Lake in the Hills
  • Algonquin
  • Barrington
  • McHenry
  • Antioch
  • Wheeling
  • Vernon Hills
  • Glencoe
  • North Chicago
  • Rolling Meadows
  • Lake Zurich
  • Round Lake
  • Cary
  • Gurnee
  • Wadsworth
  • Fox River Grove
  • Lake Forest
  • Libertyville
  • Hebron
  • Lake Villa
  • Park Ridge
  • Techny
  • South Elgin
  • Fort Sheridan
  • Richmond
  • Prospect Heights
  • Hanover Park
  • Morton Grove
  • Winthrop Harbor
  • Mundelein
  • Deerfield
  • Winnetka
  • Great Lakes
  • Carpentersville
  • Carol Stream
  • Ingleside
  • Wonder Lake
  • Dundee
  • Kenilworth
  • Island Lake
  • Spring Grove
  • Zion
  • Buffalo Grove
  • Woodstock
  • Huntley
  • Medinah
  • Highland Park
  • Itasca
  • Golf
  • Bartlett
  • Bedford Park
  • Streamwood
  • Wauconda
  • Gilberts
  • Lincolnshire
  • Ringwood
  • Highwood
  • Wilmette
  • Lincolnwood
  • Grayslake
  • Fox Lake
  • Mount Prospect
  • Roselle
  • Russell
  • Lake Bluff
  • Niles
  • Harwood Heights
  • See All >

Services Offered

Foundations
  • Basement Drainage Channels Repair
Plumbing
  • Clear Sewer Main
  • Faucets, Fixtures and Pipe Repair
  • Water Heater Install
  • Water Heater Repair
  • Clear Drain Clog or Blockage
  • Sump Pump Repair
  • Drain Line Breakage Camera Locate

Areas of Expertise

  • Water Heaters
  • Sewer Repair
  • Drain Cleaning
  • Televising
  • Emergency Service

Product Brands Used

  • American Standard
  • Bradford White
  • Delta
  • Grohe
  • Kohler
  • Moen
  • Price Pfister

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2002
State Licensing
Trade: Plumber-Master
License #: 058-196538
Expiration: 04-30-2019
Trade: Plumbing Contractor
License #: 055-042621
Expiration: 09-30-2019
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

Photos
Windy City Rooter, Inc.


My Work
6 Projects
Save 50% on Rodding any 2 lines! We will rod 2 lines for the price of 1. Save 50%
Save $100 on Any water heater installation over $1000 Save $100
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Ratings & Reviews
Windy City Rooter, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 22
  Page 1 of 3
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4.0   |  
Review by in Arlington Heights, IL
We had to have sewer line cleaned out and a clean-out access added. They did a good job.
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4.0   |  
Entire experience was positive.cost was comparable to any other service providers.
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5.0   |  
Review by in Chicago, IL
The plumbers were very good and courteous. I am happy with their work and will absolutely hire them again. In addition to the toilet repair, they also helped me isolate a leak that was affecting my neighbor directly below my unit. James was efficient and provided all the facts. I am very satisfied with his work as well.
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1.0   |  
Review by in Wilmette, IL
I'm surprised at all the stellar reviews, though there are plenty of one star reviews on here as well. I regret that my experience was one of the negative ones. On the phone, I was assured that they charge by the job, not the hour. I explained the situation thoroughly, probably a more difficult than average job. They arrived and quickly determined that the jetting wouldn't work to solve my problem (acting surprised at what they had encountered), but they had no problem charging me full price regardless. Not only that, but I felt thoroughly harassed by the person from billing. Windy City arrived and finished late, making me late for my appointment, but insisted they get paid on the spot, probably because they knew they didn't deserve to be paid at all. The lady on the phone was incredibly rude, sarcastic and bullying. I was shaking by the end of this encounter. I can't caution you enough to stay away.
Response by Windy City Rooter, Inc.: Stacy, thank you for your feedback. I do apologize if you felt harassed about paying for a service, that you hired us to do, which we then performed for you and rightfully expected to be paid for. It seems you forgot a bunch of stuff in your review, so allow me to help you out in sharing the missing details: To start at the beginning, as I was the service tech at your home that day, you called for hydro-jetting service on your main sewer and we arrived at your home within 90 minutes of your request. Upon arrival, you directed me to your sewer clean out and told me your regular plumber had power rodded and televised your drain. Your regular plumber then advised that you needed to have hydro-jetting service. This is what you called me for, upon instruction from your regular plumber, who had rodded (without success) then televised your sewer. I gave you a price to hydro-jet and video inspect which you accepted. Again, price was given up front, which you accepted. I am repeating this because your comment that ?we charge by the job, not the hour?, which is exactly what we did, though your comment seems to imply otherwise. We first televised your drain and informed you there was a strange buildup of sandstone and limestone in your sewer and asked if any contractors had been working on your property. You replied, and I quote, ?My landscaper opened the cap and washed out his tools and equipment from my back paver installation?. Funny how you fail to mention either your original plumber or your landscaper in your 1-star review of us. Moving forward, we hydro-jetted your sewer and televised a second time to find that your entire sewer, approximately 75 feet in length, was full of this sandstone and limestone (which hardens to a concrete like substance). You were then given a price to remove that substance in your sewer, which you declined. We respected that. Our service was now complete and payment was due. But as we were cleaning up, we noticed you leaving your house, getting in your car and driving away without saying a word to us and without making payment. Hmmm... can't help but notice you ?forgot? to mention that part in your review too. I don't think calling you for payment is harassment. You literally snuck out of your driveway and did not say a word to us once our service was complete. I don't know what you call it, but as far as I know, when you sneak away without paying for something, that's called stealing. Further, after you sneaked away, you made no effort to contact us either by phone, by text or by email to even offer any explanation as to your disappearance or to make payment arrangements. You further complain that we expected to be paid on the spot. Yes we did. Which is why we were so surprised when you snuck out without explanation or payment. In fact, that is exactly what you agreed to in the contract you signed. Payment in full upon completion of service. Says so right on the front page, in bold print, directly above where you signed your name. This is not an earth shattering development. I mean, you don't go to your retailer, take merchandise, sneak away with the goods without paying, then leave them a nasty review when payment is demanded. You don't sit in a restaurant, eat the food, sneak away without saying a word, then become outraged when they have the nerve to call asking for payment. That's not really how things work. I am greatly interested to learn what you mean by, ?They arrived and quickly determined the jetting wouldn't work to solve my problem (acting surprised at what they had encountered)?. Please enlighten me as to your conspiracy theory. This is the first time we met you, first time at your home, first time working on your sewer. You called us to come out after your regular... WE HAVE RUN OUT OF SPACE, CLICK LINK OR COPY/PASTE TO VIEW ENTIRE RESPONSE: http://windycityrooter.com/yelp-review-5/
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5.0   |  
Very professional, knowledgeable, friendly people. Customer service was very good about setting up the appointment.
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4.5   |  
Nice guys
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4.0   |  
Review by in Wheeling, IL
*Direct from their website. "You will receive up front pricing before any work is completed" Just a few important watch outs. - Make sure they do not walk in and immediately start doing any work before you have a chance to stop them. ( Then told that will cost $X) * I don't mind paying for work, but it is important that the quote/authorization first guarantee is honored. _ I would have rated service and value higher, if I did not have some issues that required correcting. - Make sure you pay attention to the bill.( Not itemized, just a total) I didn't realize until a couple hours later that I made out the check for the amount on the bill that was higher than what it should have been. - I called their HQ and the Owner and I spoke about the overall experience and he was very receptive to the feedback and immediately offered to correct the concerns and send me out a check correcting the error. Without his professionalism and actions, I would not have considering this company in the future.
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5.0   |  
I called and left a message at 3 a.m. and received a call back from Max at 7:30 a.m. Joe arrived a few hours later to assess the situation and make recommendations regarding a toilet leaking from the wax seal. I elected to replace the toilet because of a faulty valve in addition to the wax ring issue. The following day my toilet was replaced by James. The work took about an hour. A couple of other plumbing concerns were evaluated and resolved. I highly recommend this company because of their promptness, courtesy and expertise. Additionally, I was given a discount because I found them also on Facebook and I was not charged an evaluation fee.

1 of 1 users found this review helpful.

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5.0   |  
Quick and professional plumbing service. Customer service was amazing. Honest pricing.
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5.0   |  
Review by in Northbrook, IL
Friendly, knowledgeable, excellent work.
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Showing 1-10 of 22
  Page 1 of 3

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