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About us
Woodlands Water Restoration is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business. If you’re experiencing water damage please call for a free evaluation.
Business highlights
Se habla espanol
Emergency services offered
13 years of experience
Memberships & Affiliations
Better Business Bureau
Services we offer
Recovery Service, Water damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.26 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 17% |
Filter reviews by service
Showing 1-6 of 6 reviews
Miranda B.
Oct 2023
I want thank Melody and her team for the wonderful job they did with restoring our bedroom closet. I called them after using them in the past. They were very quick to respond. All the workers were very professional, clean and quick with their work. They did an awesome job and the communication throughout the project was excellent.
Teresa T.
Aug 2023
They were extremely professional and finished our project in a timely manner with great quality! Highly recommend
Response from Woodlands Water Restoration
"Thank you for your feedback, Teresa. These are all the things that we like to hear and strive to provide homeowners like yourself the service you deserve. Thank you again Teresa, Robert Vanderoef Customer Service Manager"
Carol B.
Jun 2023
Water Removal Recovery Service
Woodlands Water Restoration responded to our water leak problem very promptly. They came out to our home in Clear Lake City, estimated the damage, assured us that they could dry out our kitchen and dining room (we had an undetected dishwasher leak), and rebuild our kitchen cabinets. They ripped out the watersoaked cabinets, drywall, and carpet pad. They set up huge fans and a dehumidifier that ran for several days and everything dried out nicely. They came back to pick up their equipment and that is where their help ended. When I contacted the project manager, he assured me that they would come the next week to start rebuilding the kitchen. Never came. Called again and also contacted his supervisor. The supervisor said that he would find out what was going on. Never heard back from anyone at Woodlands Water Restoration so we had to hire someone else to do the restoration. VERY FRUSTRATING11
Response from Woodlands Water Restoration
"Thank you Carol for sharing your comments. We apologize for the miscommunication regarding rebuilding the portion of the project. We are happy that you found someone that would work with your budget and your specific requests (not providing us with insurance information) that we could not agree upon. Just to clarify that your rebuild manager did come out and emailed you an estimate. Since this was an insurance project our estimate and the insurance estimate (summary) must match in order to make sure that you were paid by that insurance company to get you back to pre-loss conditions. When we asked for your insurance's estimate (summary) you refused to provide that to us, and this affected our ability to provide you the service that you deserve. We were also happy to hear that the mitigation portion was done to your satisfaction, and confused as to why you would give us such a low rating based on the fact the water mitigation was done correctly and we didn't move forward with the rebuild because of some disagreements of the estimated price based on what the insurance paid. We even coordinated a plumbing company to fix the slab leak that cause the problem in the first place before the mitigation portion began at no charge, as an extra courtesy. I understand how frustrating this is and apologize for the miscommunication about moving forward with the rebuild. Robert Vanderoef Customer Service Manager."
Mike
Nov 2022
Google Review
Woodlands water restoration aired out a leak and dried the affected areas quickly, cutting damaged section out to a rough finish. Update: woodlands water resto came out and finished the work 1 week later. The finishing team did a great job.
Response from Woodlands Water Restoration
"Hi Mike, thank you for your time in sharing your experience. We appreciate the opportunity to help with your water restoration needs, and happy to hear that our team did a great job. Robert Vanderoef Customer Service Manager"
David G.
Aug 2018
Performed good work but had communication issues
Response from Woodlands Water Restoration
"Thank you David for taking the time to let us know your experience. Communication is the most important aspect of any business and your input is critical to helping us improve our communication. Thank you again for letting us help with remediating the mold in your home and also your input. Robert Vanderoef Customer Service Manger"
Nester M.
Jul 2018
I was leaving on vacation and woke up to water heater leak. Woodlands Water Restoration showed up an hour and a half before I was due to leave and assured me that they would take care of everything while I was traveling. When I returned from my trip, the leak was taken care of and this was zero hassle for me. This company is a five star company and deserves a much higher rating.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Woodlands Water Restoration is currently rated 4.2 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Woodlands Water Restoration accepts the following forms of payment: CreditCard
Yes, Woodlands Water Restoration offers free project estimates.
No, Woodlands Water Restoration does not offer eco-friendly accreditations.
Yes, Woodlands Water Restoration offers emergency services.
Yes, Woodlands Water Restoration offers warranties.