Young Complete Remodeling

Terry Young's way of communicating with paying customers is absolutely unprofessional. And if it continues, will prove detrimental to any future business dealings he may have. I found him on HomeAdvisor about two years ago and only chose him because he had high ratings. He and his team had worked on small projects around my home back then with no problem. And because he and his team did great work, I referred him to a few other people who've had his work on their homes as well. Their only complaint was how he communicates with them. So fast forward to yesterday's incident... Young was given a deposit to start work on my home about two weeks ago and was suppose to start on the 1st of July, he decided on the day of the 1st to move it to the 2nd, which I was fine with. On the morning of July 2nd, the texts me at 9:30 asking if I was up and dressed. I responded that I was. He then went on to say that he was getting himself together and would arrive at my home by 10:30 am, if not earlier. I responded letting him know that, him arriving at that time was fine. Fast forward 3 hrs later, and he was a no call/no show. Terry had?t bothered calling, nor did he send a text or email explaining why he hadn't shown up at 10:30 like he said he would or if something had come up. I eventually called to get an explanation as to why he was 3hrs late and to ask of his whereabouts and was met with an attitude, excuses and him attempting to argue with me when all I was trying to do was figure out when he had planned on stopping by to start the work so that I wouldn't be inconvenienced again having to wait for an additional 3hrs. I don't know why he lost his temper, but he had absolutely no right to get upset with me, let alone attempt to argue when he was in the wrong being 3hrs late and not communicating with me regarding his whereabouts. Because from my perspective, him being late and not getting in touch with me makes it look like he just took my deposit with no intention to actually start work on my home. This exchange resulted in me requesting my deposit back and severing ties with him. He just lost myself and a few other loyal(repeat) customers that I've referred him too.

Terry was so great to work with! We had him install a set of barn doors in our house and he made it so simple. I highly recommend him and look forward to working with him again.

Completely professional, true to estimate on time and work finished as detailed

Me Young did an EXCELLENT job screening in my front porch. I screamed when I pulled up to the house from work and say how beautiful he made it. I would recommend Young Complete Remodeling to any and everyone. Wish I could add before and after pictures

Willing to take on the job and prompt with service.

Very good

They did a great job fixing my fence gate. They did the job promptly and for a vey reasonable price. Very satisfied with their work!

It was a pleasure to do business with this company. They gave me a fair price and completed the work in one day. They cleaned up all the debris. I highly recommended this company and will use them again when needed.