Your Bath & Kitchen, LLC

Buyer beware. This was a horrible experience. They did not return phone calls. Never started the job and then refused to return the deposit. Absolutely the rudest person I have ever meant.

They got the job done in a day, which I absolutely loved due to needing the bathroom because of having 4 kids!

The entire team from Greg Clouser the owner to, Cory Sites the installer were professional and made us feel comfortable every step of the way. Greg took his time to explain our entire remodel and the processes that go along with. Cory Sites was meticulous and we didnâ  t even know our kitchen was being remodeled. Cory cleaned as he went and before he left our home every evening he left everything clean and immaculate. We canâ  t say enough fantastic things about the Your Bath and Kitchen team. We highly recommend. We shopped other competitors and couldnâ  t beat the price or quality. Thanks again to the team at Your Bath and Kitchen!

Hands down they were fantastic the price the installers, my kitchen looks awesome, highly recommended

The absolute worst customer service in the world! Greg the owner yells, threatens, and attempts to intimidate his PAYING customers. When issues come up, he fights with you instead of working with you. I have copies of Voicemails he has left me, and Images of Texts with him, and his staff where we were told one thing and provided another. (I am happy to provide these to anyone that asks) just PM me. The installers destroyed my dining room ceiling on day one (huge water leak), which ended up turning into a liability claim as Greg was unreasonable on the phone (yet again) when I asked we at least test for Mold because my child has a respiratory issue, Greg proceeds to yell at me over the phone when I questioned the fact that the vanity that showed up did not match the sales picture we ordered and has half what the storage drawers we wanted. There was also an issue with the tub ordered vs. what was selected. There is an underline in the contract for the Tub (as it wasnâ t picked at the time of contract signingâ ¦ HUGE Mistake) Greg would not honor the agreement and text message history we had with Rich (and could prove) In the end, he must have known he was in the wrong because he provided a contract addendum and reducing the total bill by the cost of an average tub, but not the one we wanted as compared to the lesser tub that showed up at our house. This was a clear case of a bait and switch we could have argued in court, but in the interest of just getting our project completed, we took the discount and moved on. If I would have known it would take another 60+ days beyond the worst-case estimates to complete we would have lawyered up right then and there. (This was supposed to be a 5-6 day project plus 2-3 weeks for the custom glass. The project started on 10/15/18. 30 days after the project was to be completed, it reached the glass ordering step. I made the final payment over the phone minus the glass (per the contract) I was verbally assured by Greg the glass was ordered. Three weeks later (nope, the glass was never ordered), had to wait another four weeks for the glass to be install and again, it was not Your Bath and Kitchen noticing they were overdue and reaching out to the customer, it was me (THE CUSTOMER) following up yet again, trying to figure out why I still cannot use my master bathroom! We like the end product, itâ s not perfect, there are scratches on the countertops, and the cabinets are not anything special. But, at this point, I am just happy to be rid of them! Avoid this company. I was never provided the back of the contract, but if you post an honest review about how poor the installation went it apparently voids your **lifetime** warranty. Just take a minute to think about why a business owner that is above board would including something like that in a contract. I post these reviews from my own experience. Everything I comment on, I can back up with VMs from Greg, texts from Rich our sales person, and through contract amendments!

Takes time

I have not been able to utilize my shower at all for the last 3 months and im still waiting for the door to be installed. I was given an arrival install date on october 23 of 2 weeks from that point, I still have no door on my shower.

I was willing to pay a higher price because I was on a tight time budget. They were to replace a bathtub, sink, and toilet (that I had purchased and realized I didn't trust myself to install) and put down flooring that I would provide. The salesman that came did not take measurements or pictures. The first tub that they ordered was the wrong size so they could not meet the initial 4 week deadline.The contract was for 4-6 weeks from the consultation. At the 6 week mark I was having a difficult time getting any response as to when they would come. I was told twice that they would get back to me when they got back into the office. At the 8 week mark, I called and asked for my deposit back. At that point, they were able to get someone out in a couple of days. They also noticed (when I sent them some pics) that they were planning on a pedestal sink because they didn't notice at the appraisal it was a wall mounted sink. The sink was not done and they knocked a couple hundred off. The flooring that they put in was not glued down and is now coming up around the edges. I had to trim a panel of the flooring that was left too long to put the cover back on the back of the tub. When the job was done, I was told if I give them a 5 star review, they might give the workers who came out a gift card. They did an ok job for getting it done in one day but I would have rather had them work 2 days and do a really god job instead. There is now a horrible smell coming from the toilet area and I can't see what it could be from. The work looked good at first but a couple months in and I'm noticing a lot of problems and I am embarrassed to admit how much I paid for this. Would not reccomend at all.

Our Kitchen Turned Out Beautifully! Thank You!, Would highly recommend them best price!!! Very neat and clean Very professional and knowledgeable...

We had our cabinets refaced, we had 3 quotes and no one could touch the price and quality of Your bath and Kitchen! Easy to work with, and we will be completing our bath with this company! 3/2/2020: we had our kitchen refaced and could not be happier! Quality product, great installation and saved thousands over new cabinets! Thank you, Your bath and Kitchen!

I hired Greg to remove the shower and install a new one, we signed a contract and the work was suppose to be completed in 2 days after the work was started, they scheduled the work and did not compete the work, the contract also stated balance upon completion, rest of the payment was taken from my credit card out by Greg without asking even though the work was not done, I called and all he said was he was sorry, but never credited the money back to me and the work is not completed 5 days later

From the very start with the salesmen to the people who did the install, every single person was excellent, good to work with, and highly recommended.