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Zip Appliance Services, LLC
Fridge, Freezer or Ice Maker Repair or Service, Gas BBQ Service, Clothes Washer or Dryer Repair or Service,
About us
Zip Appliance Services pride ourselves in our attention to detail, convenience and satisfaction. Our guaranteed service is performed by experienced technicians at affordable rates
Business highlights
19 years of experience
Memberships & Affiliations
American Home Shield, Home Warranty of America
Services we offer
ALL MAKES. ALL MODELS. , Appliance Install, Appliance Repair, Appliance Replace, Appliance Service
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.1263 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 37% | ||
| 19% | ||
| 8% | ||
| 3% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 263 reviews
Francis R.
May 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
they diagnosed the problem right away, ordered the part and fixed it the next day
Puneet S.
Apr 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
Very poor customer service. I spoke with the company representative as they called me immediately after I put in a request on servicemagic.com. They charged me a diagnostic fee to come to my house to tell me my appliance needs to be replaced. I agreed and decided to replace the appliance. Once i gave them the make and model of the appliance i wanted, I never heard back for weeks. I left many messages and call numerous time. No one answering the phone ever knew who i was or what I was talking about. So finally i gave up and just had to eat the $55 fee. Hired a different contractor who was much easier to work with and reasonably priced.
Barry J.
Mar 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
Were not able to fix my stove
Response from Zip Appliance Services, LLC
"Sir, it was a great pleasure working with you. Unfortunately, due to the part being discontinued we could not fix the stove. The service manager is still searching for options for you."
Sundermai D.
Mar 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
Good Customer service, fast response times.
Response from Zip Appliance Services, LLC
"Thank You. It was a pleasure working with you and look forward to working with you in the future."
Kristen R.
Mar 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
Zip was great from the first phone call to the repair. They were friendly, came when they said they would, and repaired our dishwasher for a competitive price. Would not hesitate to use them or service magic again.
Gloria Z.
Mar 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
fabulous service and quality
Ajay K.
Feb 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
Could not fix the appliance. had to call several times to find out the next steps and the status.
Response from Zip Appliance Services, LLC
"Respectfully, we could have definitely repaired the appliance, however, the homeowner did not wish to fix it. The office and the technician were in constant contact with the customer."
Molly H.
Feb 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
did an excellent job quick responce - out the next day very happy with service - will use again
David R.
Feb 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
service was excellent from the first phone call to the actual repair. Would defenitly use this contractor for future serviceneeds.
Frank W.
Jan 2012
N/A
Fridge, Freezer or Ice Maker Repair or Service
They pinpointed the problem on my father's washer very quickly and had it fixed within a half hour.
Carol K.
Dec 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
water leak from fridge ice melt water tube. came out very later and did not fix the job-still leaked and flooded the next day. when i called they said they would have to charge me again. i refused and got some one else. The lesson-don't go with the cheapest initial charge-they also wanted $175 for a doulbe valve with seemed ridiculously expensive for fixing the water lead.
Response from Zip Appliance Services, LLC
"Regards, we gave same day service. We gave her evening hours at no additional charge. When the technician went to the residence and diagnosed the unit found water valve to be leaking. Homeowner did not wish to fix it. Called the next day and demanded us to fix it for free or she would place a negative review against our company. The $175 charge was for the water valve and installation. If homeowner would of completed repair, she would of have received a free service charge and $25 off the repair. Homeowner stopped payment on her service fee check and will be legally notified."
Howard T.
Dec 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
EXCELLENT SERVICE AND GOOD PRICES
Bill W.
Nov 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
no comment
MICHAEL A.
Nov 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
zip is great
Donna L.
Nov 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
My refrigerator needed a new motor - it took 5 visits (one time standing me up) to correct the loud noise. Finally the 5th visit, they changed the motor and the fan. It was not a good experience. They did not charge me after the first visit, which I would expect that.
Response from Zip Appliance Services, LLC
"Respectfully, we make every effort to repair an appliance the first time we go out to a residence. Unfortunately, we do not have any control over parts that may defective from the manufacturer. We greatly apologize for the inconvenience. We are happy to hear that the no charge for the additional parts and the evening hour times at no additional charge were helpful. We do have a one year warranty on all parts. Thank you and we greatly appreciate your business."
Ryan F.
Nov 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
They gave me a service window from 3-6pm so I took off from work early. They finally showed up at 7pm, without calling me to say they would be late. If you have a 3 hour window, you need to show up in it or at least call.
Response from Zip Appliance Services, LLC
"We greatly apologize for the inconvenience. We do make every effort to call our customers when a technician is running behind schedule. We do offer evening times at not additional charge to help with customer convenience. Thank you and we greatly appreciate your business."
Michael M.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Very professional Did a good job.
Constance A.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
They mis-diagnosed the problem & still billed for the service charge. While I contracted for this service they followed up with the resident/ baby's sitter for the payment of the service charge as opposed to contact me , the owner of the home. They were extremely egger to receive payment prior to the 24 hour verification of no damage to property at the conclusion of their work. In the end there was no damages, but considering that there are so many available contractors, one should not use this contractor because they are unprofessional and mis diagnosed the problem for which they still collected payment for the service charge.
Response from Zip Appliance Services, LLC
"Respectfully, we never mis-diagnosed the unit. The technician and the babysitter called the homeowner from the residence, however there was no response. Talked to the homeowner the next day and she chose not to do the repair due to the age of the unit. However, she did ask us to remove the old unit for her which was built in. Needed two technicians to remove the very large refrigerator and dispose of all gases and compressors properly. Once job was completed homeowner would not pay for the repair without inspection from her tenant. Once inspections was verified homeowner called in and tried not to pay for the price agreed upon for the removal"
Diane M.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
It took awhile to finally get it done. The work done was good. Expensive, though. Almost 200.00 for a hose replacement kit on a portable dishwasher. The part was 75.00 and the labor was 120.00. But, I am very happy to have my dishwasher working again. The only reason I would not recommend is because of the price of labor.
Liz L.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Quick to respond and here when promised!
Susan L.
Oct 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
We made an appointment for Friday night and they arrived a bit later then I would have liked, but they did fix our refrigerator leak, but did not complete the electric stove issue because they had to order parts for the stove. I expected them to call the next day to let us know when they would have the part. Instead, I had to call them myself two days later to find out the manufacturer does not make that model anymore and that we would have to replace the whole stove!
Sharla M.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
They were fast and corrected the problem.
Deborah Y.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
Arrived in the time span slated; saved me money
Michael L.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
We received a quick response from Zip. The tech they provided was very professional. He diagnosed the problem with our refrigerator, gave us a price and had the parts on hand. Within two hours, the job was done. My wife and I were very pleased. We will use this vendor again.
Susan V.
Sep 2011
N/A
Fridge, Freezer or Ice Maker Repair or Service
The person in their office is a bit odd to deal with, but the guys who came out to diagnose and then eventually fix were very professional and nice. Fixed the problem in no time.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Zip Appliance Services, LLC is currently rated 4.1 overall out of 5.
Zip Appliance Services, LLC accepts the following forms of payment: CreditCard
Yes, Zip Appliance Services, LLC offers free project estimates.
No, Zip Appliance Services, LLC does not offer eco-friendly accreditations.
No, Zip Appliance Services, LLC does not offer emergency services.
Yes, Zip Appliance Services, LLC offers warranties.