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Zoom Drain Charlotte, LLC
Sewer Main Clearing, Drain Clog or Blockage Clearing, Sump Pump or Interior Foundation Drains Installation,
About us
Zoom Drain of Charlotte is a full-service provider of residential & commercial drain cleaning and sewer services. We’re best known for fast response times and our ability to provide focused solutions to drain & sewer problems. If you are having issues or planning for future maintenance, call us now at (980) 220-0277 for a FREE on-site estimate. From sinks, toilets, and tubs to main lines and sewers, our team of drain & sewer professionals are ready to provide you with fast, expert services.
Business highlights
Emergency services offered
Veteran owned and operated
6 years of experience
Services we offer
Drain Cleaning, Drain Repairs, Drain Video Inspections, High Water Pressure Jetting, Sewer Lines Repair or Complete Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.922 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 5% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-22 of 22 reviews
Tawnya R.
Feb 2023
Sewer Main Install, Replace or Repair
Joe was very professional, friendly, and very detailed with the services that was needed to fix our issues found. After further examination of our plumbing, Joe explained how the process worked to what was needed to resolve our problem with the cost before starting repairs. He not only took take of us, his service was superb! I would definitely use this company & Joe again if I have any further needs. Even the owner was thorough and very easy to deal with. Excellent service from start to finish!
Michelle W.
Jun 2022
Sewer Main Clearing
Price gouging, average job quality, and service.
John B.
Jan 2022
Drain Line Breakage Camera Locate
it took 1 minute to solve the problem!!
John S.
Sep 2021
Drain Clog or Blockage Clearing
Polite and professional. Repairs done without any drama.
Dan G.
Jul 2021
Drain Clog or Blockage Clearing
Very happy with service and the company. Will call again if needed. Highly recommend Zoom Plumbing
Ashley M.
Apr 2021
Drain Clog or Blockage Clearing
Great fast and knowledgeable
Ann M.
Mar 2021
Drain Clog or Blockage Clearing
This provider responded to my request for service quickly. He assessed the problem and fixed it. He was friendly, courteous, and professional. He definitely knew how to fix the problem and took care of it.
Judy P.
Sep 2020
Drain Clog or Blockage Clearing
Very professional, asked questions to ensure the quality was acceptable. He went beyond and above to make my experience a good one. I would definitely recommend this company for you plumbing needs.
Claudia T.
Feb 2020
Drain Clog or Blockage Clearing
My request was responded to very quickly. There was a follow up when the technician was coming, complete with a picture! Friendly, wonderful service.
Response from Zoom Drain Charlotte, LLC
"Thank you Claudia for your kind review. We are happy to hear we were able to help you with your plumbing issues and appreciate you contacting Zoom!"
Mike B.
Jan 2020
Sewer Main Clearing
Came out on a rainy Friday night
Response from Zoom Drain Charlotte, LLC
"Thank you Mike for the 5 star review. We are happy to hear that you were satisfied with our service and appreciate you contacting Zoom!"
Travis O.
Dec 2019
Drain Clog or Blockage Clearing
Response from Zoom Drain Charlotte, LLC
"Thank you Travis for your 5 star review!"
Valerie J.
Dec 2019
Drain Clog or Blockage Clearing
Quick and Affordable! Will use again.
Response from Zoom Drain Charlotte, LLC
"Thank you Valerie for your review. We are glad to hear you were satisfied with the service(s) Zoom provided!"
Amber H.
Dec 2019
Duane was very nice. Was on time. Took time to explain things.
Response from Zoom Drain Charlotte, LLC
"Thank you Amber for your review. We are glad to hear Duane was able to help with your sewer issue and appreciate you contacting Zoom! - Jason Menzo"
George D.
Dec 2019
Sump Pump Repair or Replace
The Zoom team went the extra mile and fixed my pump problem promptly and at a fair price. I’ll always call them for future plumbing needs
Response from Zoom Drain Charlotte, LLC
"Thank you George for your review. We were more then happy to help and appreciate you contacting Zoom!"
Fonda O.
Dec 2019
Drain Clog or Blockage Clearing
Responded during a holiday in less than 24hrs! Personable and knowledgeable technician quickly defined my problem. Zero service charge for the initial visit. Highly recommend.
Response from Zoom Drain Charlotte, LLC
"Thank you Fonda for your kind words. We are glad we were able to help you resolve your issue and thank you again for contacting Zoom!"
Darryl D.
Nov 2019
Drain Clog or Blockage Clearing
He was courteous and knowledgeable and showed up as scheduled very nice
Response from Zoom Drain Charlotte, LLC
"Thank you Darryl for the feedback. We are glad you were happy with the service and appreciate you calling Zoom."
Matthew S.
Nov 2019
Sewer Main Clearing
I could not recommend Zoom more highly they were great! Jay was extremely responsive and helpful. Duane, the technician, offered the wisdom that only comes with his twenty years of experience. Not only did they clear my main drain, but they scoped the line, both downstream and upstream of the cleanout, at no additional charge. With this, we were able to diagnose the problem and save me thousands in unnecessary repairs. They also recorded the entire scope on video and emailed me it for my reference. I would call them and recommend them in a heartbeat!
Response from Zoom Drain Charlotte, LLC
"Thank you, Matt, for your positive review and kind words regarding the service Duane was able to provide. We're glad to hear you were satisfied with the work that was performed and thank you again for choosing Zoom!"
Carmella J.
Oct 2019
Drain Clog or Blockage Clearing
Excited we found a great company. they are a new Charlotte franchise, but have been in Philadelphia 19 years. They do not do plumbing. only do drain work. But, were awesome. Upfront about pricing, went above and beyond to help us and explained everything. Both the owner, Jason Menzo, and his technician, Dwayne, were knowledgeable and so professional/ Having the video of the inside of pipes with an explanation of what was happening was especially helpful and not something I would ever experience before (Even with good plumbers;) We highly recommend this company.
Response from Zoom Drain Charlotte, LLC
"Thank you Carmella for your kind words and positive review. It was great to meet both yourself and Chris and happy we could help you get some resolution to your drain/sewer issues."
Steve M.
Oct 2019
Sewer Main Clearing
Zoom Drain response was fabulous, although it ultimately turned out to be a City/Power Company caused problem. We had sewer backup issues that were "intermittent". When Zoom 1st came out, sewer drain appeared to be working properly. They looked at the sewer drain, ran water from tub, and everything appeared to be working OK, with no backup. They did not charge for coming out. The next morning, we had a backup at about 7:15am, when most people are getting ready for work/school. Called Zoom, and they suggested it sounded like a City issue, but they would come back out if we wanted. We called the city, they came out and inspected the main, and said it was clear. Called Zoom back, and we agreed for them to come out he next day to clean out sewer line. They arrived promptly the next morning and started work. They cleaned out the line to 94', and could go no further. 94' put it almost to the street, indicating it was likely on the city tap. Zoom provided a video from their camera, going down the sewer line, until it could go no further @ 94'. This could be used as evidence to the city, that it was their problem, not mine. They waited until the city came out to help explain the situation. They went above and beyond to try and help me with the city. They even followed up the next day, to see how things were going and make suggestions on dealing with the city. They offered to be available to call the city, if that would help.. Long story, short; it ended up that the power company had set a new light pole "downstream" of my house. This new pole blocked a (small) main that the city didn't know existed, as the houses were built in the '20s & '30s. The 94', where Zoom could go no further, was actually the main itself. Zoom was extremely supportive, following up multiple times, to make sure my problem was ultimately resolved. In this day and time, it's amazing to find a company that will go beyond what they were actually "paid for" to make sure my issue was resolved. Highly recommended!
Response from Zoom Drain Charlotte, LLC
"Steve, your words were more than kind. It was our pleasure to help you troubleshoot your issue and we are more than happy that we were able to help you get the matter taken care of with the city. Hopefully your home will now have another 100 years of sewer-free issues!"
Deborah M.
Oct 2019
Sewer Main Clearing
They were on time and explain everything
Response from Zoom Drain Charlotte, LLC
"Thank you Deborah for the review and glad we were able to help with your main sewer line issues. We greatly appreciate your business and happy to see you were 100% satisfied with our service."
Miles B.
Oct 2019
Drain Line Breakage Camera Locate
These guys were assumb. I called on a Sunday and they came out at the time I requested. I have their number saved! Miles in Charlotte
Response from Zoom Drain Charlotte, LLC
"Thank you Miles for the review. We are always happy to come out on a Sunday and glad we were able to resolve your issue."
Yogendra K.
Oct 2019
Drain Clog or Blockage Clearing
Response from Zoom Drain Charlotte, LLC
"Thank you Yogi for the rating. We are glad you were happy with the service and appreciate you calling Zoom."
Licensing
State Contractor License Requirements
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FAQ
Zoom Drain Charlotte, LLC is currently rated 4.9 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Zoom Drain Charlotte, LLC accepts the following forms of payment: CreditCard
Yes, Zoom Drain Charlotte, LLC offers free project estimates.
No, Zoom Drain Charlotte, LLC does not offer eco-friendly accreditations.
Yes, Zoom Drain Charlotte, LLC offers emergency services.
Yes, Zoom Drain Charlotte, LLC offers warranties.