AAA Basement Waterproofing

Overall, it was a good experience. AAA put down a vapor barrier and installed a Santa Fe dehumidifier with sump pump. The result is that we can now use the stand-up basement/crawlspace to store things under the house without ruining them. This is the part that you need to know. The installation was not without problems. First, they broke an A/C drain pipe, second, they cut a sprinkler controller wire while running a PVC pipe. Here's my take, accidents happen but how does the business respond to these issues? Well, Donna was very quick to send her team out to correct the problems and they even paid for the damage to the sprinkler system. To me, that's top notch customer service. Any business can make a mistake, but how they handle it is the mark of a good company. Every time I lift the roll door and go into the basement now, I'm amazed at how cool and fresh the air is down there. No more mildew and no more smell.

The job was long and difficult. The owners watched the entire process to ensure everything was done correct.

The company was great from beginning to end. With my house under contract to sell, they quickly reassured me and completed a major job quickly & cleanly.

They did a great job, however, there were some complications with timing. They changed the time when they began the waterproofing, but other than that they were excellent. They finished the job when they said they would. Their price was better than others.

Donna and Jeff (owners) were hands on supervisors. They both patiently answered lots of questions and provided recommendations and resources out of their scope of business.  I felt confident that Jeff and Donna knew their business well and that my best interests were being well served.  I feel confident that they will respond quickly to any questions that I may have in the future regarding this project.  I would recommend them without any reservation.  I felt like I was fairly treated and charged a fair price for their services and the system installed.  Stated scheduled was maintained with proposed start and completion dates. <br>

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Jeff (the owner) came by to assess a crack I had seen in my foundation. He told me that it wasn't actually a crack in the foundation but a crack in some superficial cement that was smeared over the actual foundation and is just a cosmetic problem that doesn't need to be dealt with. He gave me some advice and recommendations for some gutter work and didn't charge me a dime.  <br /> I really do appreciate the honesty because I really hate getting a sales pitch. I'd recommend this company to anyone who is looking for someone to give an honest assessment and I trust them to do honest work if I ever need it in the future <br />

Work done promptly with little mess. They worked quickly and kept me informed of how things were going <br />

It went well. <br />

What a great experience.  Jeff showed up on time and provided a quick and professional evaluation.   He didn't try to push any unneeded repairs and told me straight out that I didn't require any of his services.  Jeff did provide me with some great tips on water proofing my home and solid references for some local contractors.  If you want the straight scoop, see Jeff first. <br />

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<p>Sales person (owner) was very knowledgeable and gave detailed steps as to what needed to be done to resolve problem. Work crew were professional and worked in a timely manner. They kept me informed as to how the job was progressing. They clearly answered any questions I had about their work processes. When they were done clean-up was so good you could not even tell they had been there.</p> <br />

It worked out OK. They made an appointment and then we had to reschedule because the owner wanted to come as well.

Work was done promptly, carefully and as scheduled.  Clean up was very good.

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These workers are no strangers  to hard work. They performed this job under freezing temperatures and in a confined and dark area of my basement. They went to extra extremes and additional work to keep from tearing up my yard. The clean-up was outstanding. If you have a serious water problem in your basement, this is the company you want. Very thorough and detailed with expert knowledge. Simply explain your problem to them and sit back and relax knowing you can expect the best. <br />

AAA was very polite, professional, knowledgeable and honest. We met with a few companies but felt we were in the best hands with AAA. They were the only company to suggest the daylight gravity drain vs. sump pump - and after much research we knew it really was the best option for our situation. They were on time, the owner made sure the work was A+, and they made sure we were happy with the progress the entire way through. Great experience with AAA. Our basement is now completely dry and the dirty moisture smell is finally gone! <br />

AAA Basement Waterproofing provided excellent service at both the sales and service. They were on time, provided feedback and communication during the process. Their system is real and worth the money spent at it is truly engineered.

They were on time and worked long hours. They kept us informed and insisted we inspect the work. They returned after being paid when I discovered a squeak we had earlier, and they repaired that on the 28th during their re-evaluation.

Swell! Provider's team was courteous, did the work quickly and everything looks great. They closed off one area of our basement to waterproof and thusfar we've had no issues. It helped prevent some further mold build-up. <br />

They were great people to work with and they did a good job. We were really happy with what they did. We contacted them locally but we never actually went to their office. We just contacted them using their local number and they came here. We would absolutely use them again in the future if the need arises.

Crew was a bit late, but I was kept posted (they had a long way to come).  They were courteous and efficient.  They did an excellent work.  Their cleanup was amazing.  My basement is now dry.  I could not be happier.

Jeff came out & accessed problem we were having b/c of too damp crawl space. Estimated cost for selling the issue. Was able to dry out & save our under house insulation, replaced few areas that were beyond salvage. Highly recommend this company.