AAA Blind Cleaning & Repair

Monte fixed a broken string for my Hunter Douglas blind in about half an hour. Confirmed appt, showed up on time, very nice amd professional. He did need an xtra set of hands to take down the blinds, but that was easy. Happy to help him. He is a retired US Veteran and I appreciated his prompt work and excellent service.

DO NOT DO BUSINESS with this guy. Called to get my blinds cleaned, after short conversation on the phone...$185 cash only (repeated a couple times) and need you to take blinds down in a closed position and leave on front porch. He text me the day before to confirm appointment and stated again $185 cash only and leave blinds on porch. He showed up, asked if I had $185 cash and then spent about 10 minutes dunking 9 mini blinds in a tank and told me to leave on the sitting for 1hr before installing. I asked if they were cleaned (pretty quick cleaning?), he said yes. After 1hr, I took them upstairs and noticed they were still dirty. I started to wipe them down and then sent him a picture of the dirty blinds. He said he'd come back and clean for free (nice guy). We made an arrangement for the next day. He showed up, spent about 5sec a blind in the tank (never opened the blinds, completely in closed position). I looked at the blinds and they were still dirty, he told me I needed to take a wet cloth and wipe them down, but I needed to do this right now and not let them sit (contradiction to the first day). I offered him to do it himself, but says the 'Democrats' won't let him. My blinds were still dirty, only wet now. I spent 2+ hours cleaning them myself. He was rude when I called him back to ask for a refund stating that he did not clean my blinds and $185 was too much to get them wet. He said it would be $40 a blind if he was to "clean" them because he'd have to wear boot, masks and some kind of outfit in order to go into my home (we are 2 days away from end of masks) I offered to let him into my home to do his job and he refused. Also note even if this was the last few days of Covid....he wasn't wearing a mask around me. This guy is all about cash, and 15 minutes of labor. Has BBB stickers on his truck by isn't even accredited with them.

Arrived almost an hour after the agreed appointment time. I had to call and ask if we still had an appointment scheduled. The company truck looks very unprofessional, dirty, noisy and faded. Monte and Jack are very nice, don't get me wrong, but there are some real issues I had with the team: 1) dropped a mini-blind almost 10 feed on to my hardwood floor, damaged the floor, wall and the baseboard. 2) did not arrive with a tall enough ladder to get to all the blinds so my ladder had to be used. 3) blinds are "clean" but still show dirt on them. Monte shared with me that he has cataracts, arthritis and a bad hip. so he was able to do very little other than tell Jack what to do. I will not use this company again. Next time, even if it costs a bit more, I will use another hopefully more professional company. I don't ever expect my home to be in worse condition after a service person arrives than before they got there! Very disappointed!

The owner orignally quoted me 120.00 for same day in home repair service, which I agreed to, then when he came he said needed to take the blind back to his shop because he wanted to spend time with his girlfriend, but he would reduce the price to 85.00.  Then phoned at 7:45 Saturday morning saying he was on his way to re-hang it. Ok thats fine I guess, then he hangs the blind and the string wont catch in the top mechanism to hold the blind up and he leaves a hook to mount on the side and said pull it up and wrap it around the hook to keep it up.  I couldnt believe it, he just left, I paid of course , and left my blind just sitting there open stacked on the window sill because, now he either didnt string it right thru the mechanism or broke it.  I will need to call someone else now to fix.  Why did I pay him I dont know.  I should of looked on Angies List first,  this is the first time I ever had to leave negative feedback, but it needs to be said. :(

<strong>MY SURREAL STORY</strong>:  <br /> My family and I worked all weekend cleaning the house at location 1, and we were exhausted. I also had a painter in all weekend finishing the painting of the kitchen and bathroom cabinets. <strong>On Monday morning around 8 o?clock</strong> the phone rang. It was <strong>Dan (Monte Ferrell's employee) from AAA Blind Cleaning</strong> calling to say, ?We?re here.?  I said, ? <strong>The appointment is for NOON!</strong>? Dan said Monte hadn?t told him about that. <strong>Monte Ferrell the Owner</strong> <strong>of AAA Blind Cleaning </strong>had employee Dan handle this unpleasant notification without giving Dan the complete information. I told Dan that my husband wasn?t even awake yet, went to wake him up, accomplished that, and agreed to meet Dan shortly. My husband and I were willing to accommodate Dan?s revised schedule; it wasn't clear to me that the <strong>Owner Monte Ferrell</strong> was with him. <br /> We rushed to dress and meet Dan at location 1, where the huge <strong>AAA Blind Cleaning</strong> van was parked diagonally in the driveway. I opened the garage door and went over to the van driver, thinking it was Dan, but the man said, ?No, I?m <strong>Monte, the Owner</strong>.? He stepped out and handed me his card. Dan introduced himself from inside the van. I told Monte that 4 hours was awfully early for a noon appointment. He said nothing, so I asked, ?Why are you so early?? He said there had been a cancelation. No apologies for the inconvenience, no ?thank you? for meeting him so early, he didn?t even look at me ? nothing. <br /> Keep in mind that <strong>Owner Monte Ferrell</strong> was <strong>4 hours early</strong> for my appointment and shouldn't have had anywhere pressing to go or <br /> anything urgent to do, and yet the next part of this event happened so quickly that it was mindblowing: <br /> <strong>Monte Ferrell the Owner of AAA Blind Cleaning</strong> turned away from me and walked around the van shouting, ?We?ve got to hook up to the hot  water.? I said, ?You didn?t say anything about needing hot water. There is no hot water.? <br /> Monte rushed around looking for a hookup, charged into the garage past my husband, opened the inside door to the house uninvited, saying, ?What do you mean no hot water? Don?t you have a downstairs bathroom?? I said no, there was only a bathroom up the stairs. Before I could say or do anything else, <strong>Monte Ferrell the Owner of AAA Blind Cleaning</strong> headed inside. I quickly went inside the house to see what Monte was doing. I felt like I was being steamrollered. <br /> I asked my husband, ?Should we even use this guy?? But then I finally got really mad at the way <strong>Monte Ferrell the Owner </strong>was completely and rudely disregarding and ignoring me (plus images flashed through my mind of Monte?s dirty hose running through the garage, into the house, along the wall-to-wall carpeting, up to my freshly painted bathroom, and water leaking everywhere). <br /> I yelled up at Monte, ? <strong>WHAT THE H*** DO YOU THINK YOU?RE DOING! YOU RUSH IN HERE, NOT TELLING ME WHAT YOU'RE GOING TO DO, ACTING LIKE YOU?RE GOD, YOU NEVER MENTIONED HOT WATER, YOU DON?T TELL ME WHAT YOU?RE DOING, YOU NEED TO TELL ME WHAT YOU?RE DOING!</strong>? <br /> Monte walked back down the stairs, passed me without a word, returned to his van, told Dan to "close it up," got in, and drove away. <br /> I was stunned at what had just happened ? and also quite relieved that <strong>Monte Ferrell the Owner of AAA Blind Cleaning</strong> was <strong>GONE!</strong> <br /> <strong>IN CONCLUSION</strong>: <br /> After re-reading the Angie?s List reviews of <strong>AAA Blind Cleaning</strong>, I realize that I got off far better than what might have happened: <strong>Owner Monte Ferrell </strong>had not damaged the house or left dripping wet blinds, and I hadn?t had to pay for the water ? my water ? that <strong>Owner Monte Ferrell</strong> intended to use to fill his <strong>AAA Blind Cleaning</strong> tank on his van. ( <strong>Owner Monte Ferrell</strong> once responded to another reviewer on Angie?s List about this issue of hot water, saying that, ? <em>We do have our own heating elements in our water and we did use those while we were performing our work.</em>? If that is true, then why did <strong>Monte Ferrell the Owner of AAA Blind Cleaning</strong> need to hook up to my hot water?) I also wonder where the dirty tank water gets dumped after he cleans blinds. <br /> Because of his lack of professionalism and preparation, <strong>Monte Ferrell the Owner of AAA Blind Cleaning</strong> lost my business at two locations and did not get $190 of my money, after he had already had a cancelation by at least one other customer that morning. <br /> Do not walk, <strong>RUN </strong>from <strong>Monte Ferrell the Owner of AAA Blind Cleaning</strong>! <br />

<br /> They had to use water from our house (hot water) as they had no method of heating. They did not seem to be very adepot at removing, or replacing, lthe blends. There were a couple of broken items, and we have had to do some repair. They left dirty water drops on the walls that needed cleaning up. We really weren't sure they knew what they were doing. Additionally, the owner/manager was constantly on his cell phone -- making appointments, talking to his family, etc. His attention to detal was not great, and he was loud and we could hear his conversations from any room on the main floor. We would not have them back.

Not the best experience.  I felt rushed on the phone getting my bid and then it seemed like some prices were more when he came out.  My little plastic valence holders kept breaking (normal that they would break when moved; old, sun-dried, etc) and Monte kept saying he'd give me some velcro to reattach the valences.  He never did give me any velcro and didn't even put back 2 of the valence boards at all, just left them in the corner of the rooms.  Kind of left a drippy mess, didn't clean window sills off very well.  All in all; the job was done, the blinds are clean, but probably would not use them again.

Excellent work and flexible.

They are incompetent, in my opinion and I will not allow them in my home again. Nor will I ever recommend their services.  Why on earth are they even on Angie's list????

See above.

The service was performed as advertised and I would recommend his service.

They did an extremely good job and provided a great service.

Extremely helpful and were willing to delay service because of some painting. Arrived on time, removed all blinds including ones in room with 18' cathedral ceiling, and reinstalled them. Cleaning took place in their truck in the driveway. Entire operation took between 2 - 3 hours. I was utterly amazed. Showed me where some wear was starting but said it was just for my information. No attempt to sell products or additional services. Very professional, punctual, quick, and comprehensive.  I strongly recommend them for a hassle-free job

Monte was late because of car trouble, but he kept me informed and still came that morning, just later man gave me good advice on some thing i could do. He was no nonsense and worked quickly.

They did an excellent job.  The value was good.  They came out when they said they were going to.  I definitely plan on using them again.  I didn’t call anyone else and so I haven’t compared their prices.  So I really don’t know but I thought their price was reasonable.  Their professionalism was very good.  I will use their services again in the future.

They came on time and did a good job.  The cleaning took about 1 hour.

They were okay.  The problem is that they lost my blinds for several days and then they finally found them.  The price was good but I found a better price advertised the next week.  When I called after they lost my blinds, I had to speak to supervisor after supervisor.  They did a good job and I think this was probably unusual.  After I got past the first level, they were apologetic.

Made a huge difference.  They were fast and efficient - old blinds looked like new.

They asked to have the blinds removed in the fully raised position with the cords wrapped tightly around the blind and to my surprise, immersed and vigorously aggitated the blinds in the water bath in this position.  In spite of this, all but one of the blinds came out very clean.  However, when I went to rehang the blinds I noticed that the bottom rail end caps were missing from all of the wider blinds (6 feet and over) and one of the valance clips was missing from a smaller blind.  These items obviously came off during the vigorous aggitation.   I have these blinds cleaned every other year and have never had missing parts before.  The company does not know where the parts are and seemed surprised that they could have fallen off during cleaning.  If you use this firm, I recommend you remove and store ALL detachable parts before cleaning. 

The overall job way excellent! They were timely and friendly too. Their prices are great to top it off.

This company was professional and did a great job on my blinds. Their quality of work is outstanding and I would refer them to my friends and family. I couldn't find a better price for the work I received.

GREAT PROCESS TO CLEAN MINI-BLINDS - STRINGS AND CORDS ARE ALSO CLEANED. BLINDS ARE CLEANED AND RE-INSTALLED WITHIN AN HOUR. WILL DO MINOR REPAIRS, IF NEEDED.

THEY CLEANED BLINDS AS PROMISED IN OUR EMPTY UNIT. WE HAVE RELATED RENTAL UNITS SO WE GET A GOOD PRICE. VERY REASONABLE AND CLEANED AS AGREED. GOOD VALUE.