A & A Paint & Remodel Inc

Cabinet trim not aligned, door leaks now, security wire cut (they did repair the next day; but we were without a secure window for a night...it Looks okay, but if you are a stickler for details (alignment, angles, precision cutting) maybe not the best option. I STOPPED using Angie's List after this experience...too risky, no guarantees on service, or protection of investment. <br />

unknown

hard to schedule but did a great job once we got on their calendar <br />

.

Sergio did a great job! He was very responsive and timely in completing the work.  Everything looks great! <br />

It went very well. Sergio is very professional, communicates well, and performs quality work. He is open and flexible in terms of adding requests to the job and is very reasonable in terms of what he charges. He applies integrity to what he does. Overall very happy with his work and would recommend him for sure. <br />

unknown

unknown

unknown

I had a wonderful experience and will use Sergio again.   My husband and I bought an old bar, and we gutted it to turn it into a house.  After finishing the framing, I hung sheetrock in a few rooms, but then work got really busy and I couldn't finish the rest of the house.  I got three estimates from three companies on Angie's List, and Sergio was the lowest bid and wasn't condescending like the other two companies.  Because I'm a woman and hung the sheetrock in a few rooms, the other two company's representatives smirked at me, asked me where I learned to hang sheetrock, did my husband really hang it for me, etc... I am used to this type of treatment since I have done construction for over 20 years, but Sergio didn't say any of the usual lines to me and actually seemed impressed.  This scored him points initially :-)  Then his bid was the lowest. Next he was able to start quickly and work around mine and my husband's squirrelly schedules.  He finished before the date we needed it finished, and he and his crew were considerate and punctual.  Sergio and his crew hung sheetrock in two bedrooms, 3 closets, 2 long hallways, a 10X10 walk in pantry, and a 23X12 kitchen.  He also patched huge places of ceiling sheetrock.  They floated, taped, and textured everything, and it looks great. <br />

unknown

<p> </p> <p>Sergio contacted me immediately to set a date to schedule the repairs I wanted him to make.  He told me to send him an email with a detailed list of the things I wanted to have done.  I also included a list of items I had purchased and a request to have him let me know what else I needed to purchase before his arrival.  I did not hear from him until the day of the appointment.  He arrived on time and he came out alone to do the work.  </p> <p> </p> <p>He had six hours to complete the work he had agreed to do when I sent him my repair list.  However, that was not the case.  After he came to do the work he told me that two men were needed to do some of the work and I would have to reschedule those repairs for another time.  </p> <p> </p> <p>He did repair 6 nail pops, two tape lines, a drywall texture separation and several dings in the drywall texture.  He also tried to replace two door ball catches but the replacements would not fit.  He was also to replace the door sweep on the front door and caulk the shower stall door in the bathroom.  </p> <p> </p> <p>He was extremely nice but extremely slow.  He spent over two hours taping plastic around the two areas needing the drywall patching.  Instead of replacing the popped nails with the drywall screws I had purchased he just hammered the nails back into the ceiling with his screw driver.  He caulked over the nail indentions and the tape lines.  He retextured where he had made his repairs.  Even though he had put up plastic he left a huge mess for me to clean up because the texture had gone way past the plastic hung to protect everything.  He removed the old door sweep from the door and tried to slide the new door sweep into place.  When that did not work he ended up taking the door off the hinges and attempted to make it fit.  When that did not work he hammered the threshold until he could get the sweep to fit enough to get the door to close.  I can now see daylight through the bottom of my door because I need a new door sweep and a new threshold.  He did a great job caulking the shower stall door.  He left about 30 minutes early.</p> <p> </p> <p>I saw the photos on his website and it looked like his company did really good work.  However, I think Sergio must do something that is more specialized because odd jobs do not seem to be his forte.   </p> <p> </p> <p>I now have several ?repaired? nails that have come back out of the drywall, two tape lines that are coming loose and textured areas that really look bad and of course that front door that now has an exterior view. So much for A & A Paint & Remodel.</p> <p> </p> <br /> <br /> <br /> <br /> <p> <br /> <br /></p> <br />

Although their work schedule was jam-packed, Sergio was able to schedule the painting withing two weeks of purchase of Angie's coupon.  He and his work partner did high-quality sheetrock repair in our garage, and painted the walls and ceiling afterwards.  The patchwork is well-concealed, and the painting is flawless. <br /> Our front porch and entry door were fully-painted.  Even though the original Angie's coupon was for interior painting only, Sergio willingly agreed to do the exterior painting of the porch and entry door instead.  The improvement to our front entry is remarkable.  The paint was applied smoothly and evenly. <br /> Sergio and his partner were diligent in cleanup.  NO evidence of spills or random paint drops anywhere.  After packing up, there was no further cleanup required on my part. <br /> Excellent work, excellent price, and friendly service.  I would not hesitate to use Sergio Andrade and A&A Painting in the future. <br />

He came and did an evaluation before the job, and to see what type of work it was, and we reached an agreement on the plywood for the floor, and to also repair one pane of a window, and to rehang the door.  This was agreed on, we made an appointment, and it was raining a lot in Austin and since it was an outside job we had to reschedule a couple of times but he finally came with all the supplies and everything.  After 2 hours I went out to see how he was progressing, and after 2 hours he had one board, and he explained he couldn't replace the old board and had to put it on top of the existing one, which was fine.  He said it was taking so long since the room was not square, and he had to figure out how to cut the wood.  Then he started with the attitude, accusing me of calling him stupid after I said I was disappointed he only did the one board in 2 hours.  He kept on as saying "you could destroy my business".  He had a mini table saw and I mentioned it might be easier with a regular saw.   <br /> <br /> Then he came out and and said he would have to bring 2 people and said this would be a hard case, which made me start to not trust in him, and he told me if he has to work extra he will charge me extra.  Then he told me that part of the 2 hours was the wrong plexi glass and he deducted an hour because he got the wrong supplies, and that got him really angry.  we agreed he would come back with 2 people and but he skipped that appointment.  I had texted before hand, so I called him and he said he had some car trouble and we would have to make another appointment, so I told him to call me when he could come.  I didn't hear from him for over 2 weeks. <br /> <br /> He showed up this morning without notice with another man to do the work, when I brought up the deal he said "There you go causing all sorts of problem making it complicated" and it made me uncomfortable.  I told him I was not not approving overtime, and he said whatever isn't finished they would just leave.  So I printed out the coupon for the big deal, then he started saying I was accusing him and disrespecting him, and I told him how I was concerned about how he's treating me, and I have already paid him and I just want it done.  He then said he didn't like the way I looked at him when I opened the door, and I told him I was just surprised that he showed up unannounced, to which he said "fine, I'll leave, call you then come back" and I said that wasn't mature.  I just started to walk away, then 5 minutes later, he rang my door bell and said he's not going to work for me, and told me to try and get my money back and said that Angie's List works for him, that he didn't work for me.

Job well done. <br />

<p>This is the first daily deal that I've purchased and was more than satisfied.  They guys were great!  They showed up on time, were very professional and most importantly made my wife feel very comfortable.  This is key, as many times she is the one that meets service techs at the house and they don't make her feel comfortable.  She is always worried they will not do what they said they'd do or try to charge her more than expected, etc.  That was not the case with A&A, everything was done to specs and as quoted.  Very satisfied.  </p> <p>They were very professional and showed up with all the tools and equipment they needed.  I had contracted with them for 6 man hours of work, since there were two of them, they stayed the full three hours.  I was concerned they may not be able to get all the work done in the time allotted and it would cost extra to get it done. Not only did they finish in a very timely manner, they then started doing touch up paint on other base board areas, window sills and a topping on a half wall in our dining!  My wife called when they completed the work and said - "It looks like new!"  I recommend A&A paint and remodel without reservation.</p> <br />

<p>I was very pleased with the outcome of my project. On a short time-line due to 3 other contractors coming by and seeing what I needed done, but then never caring enough to ever be back in touch, Sergio was right the opposite. He was able to come by immediately to give me a quote, order the materials and get started the next day. By then, I only had a week before flooring was getting installed, so these efforts were appreciated. Sergio is knowledgeable, hard working, and cares about his customers. I will use him in the future. Betty White, Round Rock</p> <br />

I like how Sergio worked with us from planning and designing to the finish product. He is detailed oriented. He listened to us. He tried to accommodate all of our requests. He seemed very experienced in this area. Sergio communicated well and was courteous. He was very responsive to our requests and tried to collaborate with us. <br />

I've used Sergio before and had a good experience so I hired him again. He keeps in touch, asks good questions to make sure that the job is done right, and it is important to him that the customer is satisfied. Rates are reasonable and I will continue to hire him when needed. <br />

The service was pretty good. The owner and his helper were pleasant. They did an excellent job and I would use them again. They were able to get 2 coats on in one day. The cleanup was perfect and the scheduling was fine.

unknown

unknown

Hiring A & A Paint & Remodeling was a big costly, time consuming and frustrating mistake.  We based our decision to use this contractor on the high percentage of "A" ratings and the quote he provided was in line with other bids.  Our $17,900 project that was to take about four weeks ended during week 12 after I gave Sergio a deadline to finish all work he had been paid for and get out.  The project also was done without going through the City of Austin building permit process. This was based on Sergio's word that it was not necessary to get permits for the work he was contracted to complete.  <br />   <br />   The job seemed to go well at first, there was a lot of activity as the vinyl demolition, cabinet demolition and sheetrock repair moved along. The work soon began to slow down.  The project began on 2/12 when Sergio requested the first check for $7,000, another for $2,000 on 3/3 and one for $2,000 on 3/8. A fourth check for $5,000  was requested on 3/15, the same day I met Sergio at Home Depot where I placed and paid for the countertop orders in the amount of $1,946. We are now $17,946. and four weeks into the project. <br />   <br />  By the first week of April Sergio had installed the shower enclosure and vinyl flooring, however there were several issues with the shower and the vinyl plank flooring was not installed correctly.  About 80% of the tile was installed edge to edge, many were chipped, there was no space for grout to seal joints. Other tile had 3/16" spacers or were just not laid uniformly. The soap dish and shower shelf were not installed at all and the mixer valve, shower outlet and faucet were not aligned with the drain.  There was no access to the mixer valve through the tile to attach the faceplate and it jutted out too far from the wall for the existing hardware to fit flush with the tile. Sergio stated it was not his problem as the walls were not level and the tile was not uniform in size, "this was the best he could do". Sergio for the first time commented,  "that I should not be concerned since I was not going to live here". <br />   <br />   On April 11 my wife and I met with Sergio to discuss outstanding tasks/issues that included: Install kitchen sink and faucet, install cabinet door, finish cabinet above stove and install vent hood, finish repairing rotten wood at the front door, adjust 4 shudders to close gaps,  install countertop, sink, faucet mirror and light fixture in guest bathroom,  install countertop, sink, faucets and framed mirror in master bathroom, remove tile and hardie board to access plumbing, recess fixtures and reinstall hardie board and tile to match mixer valve faceplate, make face of shower tile flush with wallboard. The Vinyl planking downstairs needed to be replaced. The joints were not staggered per manufactures instructions and confirmed by other contractors. <br />   <br />   We found that Sergio does not respond well when issues are brought to his attention, especially when we expected corrective action on a definite time line.  It was also difficult for Sergio to understand why we were so concerned about the quality of his workmanship  since "we weren't even going to live in the house".  At this point it was clear that we could not rely on Sergio to rework the shower or replace the flooring. <br />   <br />   The week of April 17 I began the shower enclosure demolition myself and removal of the vinyl plank flooring. During the demolition I found that the shower enclosure framing was incomplete, some areas of the hardie board had no studs to attach to and the enclosure was not square. The hardie board was not aligned with the existing sheetrock or properly treated with a moisture barrier.  The tile was laid with a premixed mastic which had not set after at least three weeks, I cut through it with a flexible 12" reciprocating saw blade quite easily.  Only 5 tile broke in the process.  It was necessary to rebuild the shower enclosure frame work, adding studs and shim where necessary,  correct the shower mix valve and associated plumbing alignment.  The shower walls were then lined with hardie board and sealed. During this period I did not see much of Sergio or his crew but did present him with a final check of $900 on 4/30 to assure there was no doubt I had paid for all contracted items completed or not. <br /> . <br />   On May 5, I sent Sergio an email that listed the still outstanding items and notified him that the shower had gone through demolition then rebuilt and prepped for tile application. I also let him know how much it was going to cost to have a different contractor reinstall the flooring. The message included a deadline of May 08 to complete the work or I would be hiring other contractors to finish at the expense of  A & A Painting & Remodeling. <br /> . <br />   On May 23 while cleaning the tub I noticed that the drain overflow was loose then found that the gasket was not in place and the flange was not aligned with the tub housing.  In order to correct this it was necessary to cut a 2'x2' hole in the opposing wall to gain access to the plumbing. To resolve I had to release the sewer drain line strap, move the pipe, apply a new strap to properly align with the new tub drain. I then replaced the existing plastic fixture with a solid brass fitting and secured it well to the tub and sewer line. <br /> <br />     To date the cost to purchase materials and pay contractors to replace the flooring has been $1,214, to retile the shower enclosure and repair associated sheet rock was $1,041. My efforts to perform demolition of the flooring and shower enclosure <br /> then rebuild the shower enclosure and correct all plumbing issues is valued at $325.  <br /> . <br />   At this time I would like the assistance of Angie's list to negotiate a settlement with A & A Paint & Remodeling for a total of $2,580.  I have all of the necessary invoices and receipts to support the actual cost for materials and contract labor. There are also photos of the original work and images of the step by step corrective actions required.  I would also be very interested to know, as stated in his Angie's list page under "Services Includes", exactly what "License" or "Licenses" Sergio holds and by what <br /> regulatory Agency or Commission. <br /> <br />   <strong>Update to review. </strong> The shower outlet extension installed by Sergio using "slip fit' adapters failed at the top elbow outlet between the walls and sprayed water into the space.  We had to hire a licensed plumber to cut through the wall to replace about 2" of pipe and connectors at a cost of $185.00.   We then had to bring out another contractor to replace the sheet rock, tape float, texture and paint the wall, an additional expense of $105.00.  I have photos, invoices, comments from the licensed <br /> plumber and  the incorrectly plumbed <br /> fitting to support this update. <br /> <br /> <br /> <br /> <br /> <br />   <strong>I am formally resubmitting the review and requesting assistance from Angie's List to recover a total of $2,870.00 from A & A Paint & Remodel in expenses to correctly fulfill the items listed on the original contract and for not providing 100% customer satisfaction as advertised</strong>. <br /> <br />

Wonderful job. They helped us get our house ready for a wedding party. <br />

<p>Had to watch painters continually.  I had to explain and show them the quality of work expected.  Some areas had to be repainted. The woodwork was not sanded sufficiently before painting and paint was spilled on the carpet of my guest. I did not contact the company about this. </p> <p>Had to point out places that needed touch up in master bedroom.<br /> <br /> <br /> <br /> </p>