A Basement 2 NV

Very professional and got the job done timely and to high standard.

I took Mr. Miller, owner of A Basement to NV, to small claims court in Fairfield County and won. It has been approximately 6 months since the judgment was awarded, but Mr. Miller refuses to respond to any correspondence. Below is a summary of our experience with A Basement to NV. In short, we found Mark's behavior to be unprofessional, disrespectful, intimidating, and misogynistic. In summary, after paying a 5% deposit and 30% payment for Phase 1 of the job, we chose to end the project based on the following: 1. Sending his "Phase 1" crew to another job after only 4 1/2 days (leaving approximately 2/3 of the Phase 1 tasks not completed). It should be noted that Mark blamed this on his employee stating in a text that "Mr. Bryan told me the job was ready for drywall, so I scheduled them to be somewhere else. Mr. Bryan was wrong." However, Mark came and walked through the project with me, and I pointed out many items that were not completed and/or not even started. So, Mark was well aware that the job was not ready to move to Phase 2 but sent his employees to another job anyways. 2. Speaking to me about other customers and one of his crew members in a derogatory manner (calling one customer a "crazy lady," stating that he "tried not to speak" to another female customer because she was "just weird," and sharing that he fired an employee because "His mouth & attitude got ahead of his brain one time too many.") 3. "No call, no show" the day after sending his crew to another job 4. Incorrectly cycling power resulting in malfunction of our garage door sensors (Mark could not come out to remedy the problem because "he only had a bicycle to ride.") 5. Allowing his son to request me to assist with the moving of heavy furniture out of a storage space that was placed there at Mark's request prior to the start of the job (while Mark sat and watched) 6. Failure to complete Phase 1 tasks (plumbing, HVAC, insulation, etc.) that we paid for 7. Prior to completion of Phase 1, notifying me that he was receiving a bid (subcontracting drywall work) when he told me that his crew does all of his work 8. Overall lackadaisical attitude (When I asked specific questions about Phase 1 tasks that had not even been started, Mark's response on several occasions was, "No worries. We will take care of that at the end.") After we informed Mark of our decision to cease the project after the completion of Phase 1 (that we have already paid for), the following occurred: 1. Failure to respond to multiple calls and texts for 9 days after asserting myself and stating that our decision to stop the project was final 2. Calling me "bat **** crazy" via telephone 3. Not responding for 5 days after requesting that our house key be returned (resulting in us hiring a locksmith to change our exterior locks...we have the receipt for this work) 4. Saying that I have a "Jekyll Hyde" switch and that I "went nuts" 5. Calling me "illogical" 6. Texting, "You are demanding your key back - the one I have never even tried. If I meant you ill-will I'd make a dozen copies & hand them out to seedy characters...You also gave me a garage code. Do you want that back too?" I interpret this as an immediate threat. 7. Threatening/attempting to intimidate me via text, "You are in breach of contract & I have every legal right to file a mechanics lien on your house. It is easy, affordable, is inexpensive for me to do." A "mechanics lien" is placed when a contractor has completed work that a customer refuses to pay for. We PAID a deposit and for Phase 1, Mark failed to complete HIS side of the contract as listed in "Description of Work" in Phase 1 of the contract. 8. Attempting to demean me by saying that I do not understand how contractors work. The contract that I signed clearly separates the work into 3 phases. 8. Demanding twice that I apologize to him. His final text was, "Start apologizing or stop contacting me."

Mark and his crew did a wonderful job, executing our vision and creating the basement that we always desired. Mark communicated clearly about how he would go about transforming our basement, and the best part was that he stuck to his timeline and delivered! He was able to start the work within a week of giving us the quote (this was one of the biggest selling points for us, since the other companies said they would be able to start work 3-4 months after talking to us). He would regularly check-in to see if we were on board with the progress and discuss any changes with us. He was punctual, efficient, courteous and so was his crew. His price was the most reasonable, and we were very comfortable knowing that he would use only the best materials for the work. I highly recommend this crew and company for their service, I know if I ever want another room renovated in my home I will be returning to them.

We are in the middle of our remodel and it’s going very well. Mark is very responsive and cares about making his customers happy. He often provides great suggestions and is easy to work with. I’ll provide another review after the work has been completed.

Disrespectful, Sexual Harassment, Incomplete Work!!! RED FLAGS went up from the beginning. Mark "required" me to read parts of the contract out loud like a was a child. Unfortunately, I did it! After seeing the quote and Mark selling me on the fact that he would make high quality barn doors for me and that he does not contract out any of the work, I decided to proceed with the job. Mark and I agreed that his crew could start on my job and work intermittently between my job and another job that he was finishing up. The job started out as planned and there were no issues when Mark was not around. However, when was around, he was very disrespectful to me on many occasions. He would yell for me to come down to the basement by referring to me as, "Hey Legs" get down here. That was just the start of sexual harassment. During the renovation, we noticed that the doorbell for my house was located in the basement which we all thought was odd. The next day, in front of his crew, Jim, Bryan and his son Matt, Mark said, "You promised me you were going to ring my bell." He was the only one who laughed. Another time he said, "My wife has a string tied around me too but not my arm." Again, no one laughed but Mark. There were other sexual related comments from him and I was always relieved when he did not show up for the day. He made me feel extremely uncomfortable. As far as the quality of the work, Jim, Bryan and Matt did a nice job and was very thorough. However, Mark does and did contract out the drywalling. The beautiful barn doors he makes was just a selling point. He had me go pick out some doors at Menard's at a very low price. He had no intentions in building any for me. Later on, I received a text stating that I needed to go buy the hardware to hang the doors. What? Your quote did not include hanging the doors? A completed basement with doors leaning against the wall. Now that's funny. He did agree that it was an overlook on his part. Another issue was a noise coming from the water pipes in the basement. He reassured me that he and his crew could remedy this problem. After rerouting the pipes, the noise moved from my dining room to the kitchen. When I shared this with him, he said, "I told you that I would reroute the pipes." No, what we agree upon was that you would eliminate the noise not move it. There are emails between him and I with these discussions. I do believe the overall craftsmanship is good with the exception of the painting. The painting in my laundry room does not look professional. He and his son did go back over it after I told him it was unacceptable. The idea that he was not going to try to make it better without being told to do so, shows a lot about his character. Before sending this review, I have texted Mark 3 times and called him once to try to work things out. He refuses to communicate with me. Today, I still have the annoying noise in the basement and will be repainting part of the laundry room. I hired "professional" because I wanted a "professional" finish. Mark received all payments on the day that they were due and also received his final payment as I had agreed to. Update: Mark Miller responded to my review as I expected him to do. He has zero respect for women and will humiliate you in front of his workers including his son. If he were working for a man, I am sure he would not use words as "whining and crying and wanting things free.” He would not ask him to “ring my bell.” Mark was paid as scheduled and on time! There was no discussion about COVID except where Mark wanted to take his mask off because he did not believe in wearing them. I agreed to him being in my home with no mask. As far as my ex is concerned, through prayers from the church and myself, he was able to survive his ordeal. The main area of the basement was clear of clutter. There was a small desk, file cabinet, and a chair. However, my laundry is located in the basement. There may have been times where clothes were in a basket but I reassure Mark’s comment using a “stick” to move them is a lie! If a regular schedule was in place, I would not have been doing my laundry while they were there. Never knew when they would show. He is so dramatic. As far as the utility sink, Mark and his son told me that it was leaking. He said if I would go get a new one that they would install it at $25 an hour. I thought that was reasonable so I agreed to it. Why would I “whine and cry” about that? I immediately ran out and bought one for them to install. I did not have one there ready to be installed as he says in his comments. I have a dated receipt that would prove it was purchased about two hours before the job was finalized. Mark, you seem to “not remember” this. The person that installed my floors offered to do the job. I did not go seeking him out. Flooring is what he does. The leaking sink was leaking before the floors were even started. That information can be seen through text messages from Mark and me. As a matter of fact, Mark said that Bryan can go ahead and fix the leak and the pipe issues while he is at my home doing the floors. This did not happen because Mark never agreed to pay his employee for correcting the problem. I guess he wanted him to do it FREE! I did not try to get free work from him. I have emails between the two of us where I had to protect my money. He tried to change the contract and suck more money out of me. He makes promises that he cannot or will not keep.

Mark and his team were extremely easy to work with. They are all very polite and hard workers. Mark outlines very clear in his contract what I was responsible for purchasing during the remodel. We had our entire basement finished which included: adding a theater room, a new bathroom (no rough-in), and kitchenette. Since they are a smaller company the timing of the remodel felt a little slow, but they make sure they take their time and that everything fit my needs and expectations. I also used Mark to make custom cabinets. We spent about an hour on the phone going through what I needed and he kept me updated on the cabinets regularly. I do feel that you cannot beat his price for the quality of work that he provides. Mark is a very easy-going guy and reasonable. I will definitely hire again in the future, as I have more ideas around the house now based on the work they did on our basement.

The process took much longer than expected, but that was in part due to Mark getting sick for an extended time. My one complaint would be the lack of communication especially during the sub-contractor work, but happy with the overall finished product and the price. Thanks Mark

finishing of my basement

Laundry closet and misc improvements.

Impeccable work done on our basement remodel. We now have livable space throughout the basement with a bonus coffee and wine bar, as well as a sewing and craft studio, for my home based business. The results are awesome. We definitely have A Basement 2 NV.

basement kitchenette

Mark Miller and his team have been doing an exceptional job and I am extremely satisfied. If anyone is looking to having their basement remodeled and going from basic to fabulous, A Basement 2 NV is the way to go for a customized look, getting value over substandard products and at an affordable rate.

The work done was excellent, including framing, dry wall, electrical outlets, a door, trim, and lights. They finished within the agreed upon time frame at a price that was a bargain. We had some communication issues that we worked through. Overall, we were pleased with the work that was done.

Excellent work - we would use Mark and his crew anytime!

It went very well. The work was performed with care.

He did a fantastic job. He had great ideas and good attention to detail. I would definitely use him again.

Mark and his team were great. We are very happy with the final product. Mark and his team were kind and respectful. We were never pressured to spend more than what we planned. Mark also was able to provide a vision beyond our own and recommend solutions we had not considered, some of which we happily agreed to. He has been doing this for a long time and has great vision for making the space functional and aesthetically pleasing, as well as providing practical solutions to problems. Our new finished basement is wonderful thanks to Mark. Our friends and family are amazed at what he was able to do for us and are very jealous.

Mark was fantastic. He was the only one who asked me what my vision was for the basement and shared some details from previous jobs to see if I liked the direction he was headed in. All other businesses (five total) just looked at the space and quoted me a price. Didn't ask me what my thoughts were, what ideas I had that would possibly change the price of the quote. Mark and his team consulted with me every step of the way and really made me feel like I was part of their team, often calling huddles to discuss the direction of a certain aspect of the build or what my thoughts were on his idea to finish the basement. Aside from being very personable Mark'a quote also came in several thousand dollars cheaper than any other company, and he was not scared alway by my budget when I told him up front, unlike some of the other big name companies (Basement Doctor, Buckeye Basements etc.). I can't recommend Mark and A Basement 2 NV enough, and his skill with cabinetry and wood work make the finished product much more customizable and affordable as well. Great investment!

We are very pleased with the outcome. He took all of our needs and wants into consideration and never tried to push anything on us. He respected our budget. <br />He also provided some very good ideas in which we incorporated. The space turned out even better than we imagined.

Mark, Jim and Matt were great to work with.  They were very informative and the overall quality was excellent.  The details that stand out for us are the recessed lighting, the amount of electrical outlets, and textured ceilings.  Additionally, the bathroom came out great.  The basement is definitely the nicest space in the house.

This was a fantastic experience.  We were thinking of finishing our basement ourselves but needed some vision about what was possible with our space.  Mark was great!  He came out and spent about an hour with us talking about what we were looking for, what was possible, basic steps on how some of the work could be completed, and took all of the needed measurements.  He gave us a rough estimate for what the cost for him and his team to complete the work was, but was not pushy.  The information provided during the time was both useful and informative that goes above just what a contractor would do to only offer a quote for work. <br /> <br />

The price can't be beat. For this reason alone, I would recommend him. However, there are more reasons. He also was supportive of us doing the design work we wanted to do. He was very through with his consultation and up front about what to expect from a timing perspective. However, I would recommend getting more details on the price quote so you have a clear understanding of what credit you will receive if you have less Sq ft. than initially quoted or if you add any additional items. as well. I own the fact that I didn't ask clear questions, get a written floor plan and/or take photographs prior to the drywall team doing their work. They covered a vent and a recessed light. They corrected the problem, but it caused some issues with the need to repaint. Additionally,   you should have all elements included on a floor plan so if there are any issues with drywall team, you will know where your vents, lights were supposed to be. Get all updates and details in writing for alignment purposes. Mark is very relaxed in his schedule and demeanor. Not necessarily a bad thing, as he is very agreeable. The timing of the project started very strong and moved quickly. He used another team to do the drywall, as agreed. They too were great to work with. There have only been a couple of small outstanding issues the past couple of weeks, but I don't feel like much of a priority now that the job is almost done. I decided it would be best to just fix myself. Mark is a good guy.  Slow and steady.....

So far, so good. The drywall team is here now! <br />

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Mark has been very helpful during this entire process. When we had him out for an initial review to go over my thoughts on the project, he we went over how he works, and also let us know that he will work us into his schedule, as he had several jobs ahead of of us. We are mid-way through the project, and the quality of his work shows. We have maintained contact throughout, and he has offered some suggestions to add further improvements and solutions to things that appeared (to me) to present a challenge. We are very pleased with how this project is turning out. (I will post more as we progress through the project) <br />