ABC Septic Tank SVC

Very well, they called and came a day earlier then expected

Technician didn't seem particularly concerned about the garden he dug up so he could get to the tank' access. At bet, it was a 'lick' and 'a promise' in filling in the holes he made.

They've been out before several years ago. We live in a neighborhood that everybody is on the sewer except for us. For some reason there is a creek that kind of ran through my yard and the city evidently 25 years ago wouldn't take them into the creek. So I am the only person with a septic tank. I recall the truck, you would think for septic...it's a pretty fancy truck. For what they do, they represent themselves very well. I thought I would have to schedule for weeks, they came out the next day.

unknown

Had a very hard time getting them to come out.  The lady is nice, but they can be hard to get a hold of.

Great! Good people, family owned business. Very friendly and helpful. <br />

unknown

Septic tank began overflowing due to main pump not working. Pump had been replaced by home owner prior to sale. Had questioned the operation shortly after moving in as it did not seem to perform as I thought it should. Found ABC on a Friday afternoon after finding the side yard flooded. They had a crew working nearby that stoped what they were doing and got here in a few minutes. They diagnosed the problem and had it working quickly. They then had to pump the excess out. Has been working great since.

Jason arrived when expected and was professional and courteous.  Very respectful of my home, when he needed to come in the house he took precautions not to track in any mud.  He provided the Angie's List discount on both service and parts.  System certification was delivered as promised.  Service was required due to the sale of my home.  Jason explained that the pump was under warranty and would be transferable to the new homeowner.  Excellent service and customer service! <br />

unknown

Responsive, knowledgeable, and friendly. Our home's water treatment plant was not flowing. They responded quickly, got it moving again, and let us know what the cause of the problem was. We will use them again.

The service provider was great. While he was professional, he was also friendly and approachable. I don't have a traditional septic system, I have a water treatment system with multiple tanks--which I did not know and the service provider explained. During the previous month I had had extremely high electrical bills and was concerned that the system was operating 24/7 causing part of the high bills. He inspected the system, particularly the aerator was operating properly and explained that even if the system ran all the time, the aerator draws about the same amount of power as a 40W light bulb, which could not be the cause of the hundreds of dollars in electric bills. Once that issue was addressed, he then moved on to checking the level of the tank, telling me there was no need to pump it at the time but perhaps a year or so from now. He then explained how the two tank system worked, and that it would be a good idea to add chlorine tablets through the maintenance access. He laughed when I said I had never been told this and said that most persons with this type of system are not aware, but that when the first tank drains into the second tank of the system, the chlorine purifies the water even further than the initial purification process. At my request so that I did not dig in an area where the system was located, he identified the location of the tanks and the lines for the system. All in all, he addressed my initial concerns with the system, then went even further and stayed until all my questions were answered, even those that were not part of the maintenance checkup he performed. <br /> One additional item--time of arrival. Most service providers can only provide a window of when they will arrive, which makes sense as they often run into things with their service calls that are more involved and take longer than expected. In this case, ABC let me know when the service person would arrive and he actually arrived within the window they said he would, without me having to call and check and say, "Ok, where is he?" This was a nice change.

They are very punctual and professional.  Did a great job for an excellent price. <br />

At 6PM on a Wednesday night (with my husband out of town on business and a child sick with the flu) we discovered that the shower water wouldn't drain.  Upon further inspection we noticed water in an addition bathtub that hadn't been used recently.  The problem was due to the treatment plant being full and needing to be drained.  Talk about BAD TIMING!  I first tried calling another company that was listed in the phone book and advertised 24 hour service to see if they could come take care of the problem.  They informed me it would be the next morning sometime before they would even come out.  Having a sick child, that wasn't an option for us.  I called ABC Septic, and they came to the rescue!  They were currently on another job when I called, but I was informed they could be here around 7:30PM.  They called shortly before they arrived to let me know they were on their way.  They were EXTREMELY professional!  They drained the treatment plant and had me to run water in all the bathrooms to make sure everything was draining properly.  They checked the treatment plant and system for problems and found a broken part on the aerator.  They were here for around an hour and a half.  The total charge for draining the 1300 gallon tank was $325.  They didn't even charge me any type of after hours fee.  It's hard to find such an exceptional company like this one, and I'm so glad I did.  I'll never use anyone else but them!!! <br />

Things have always gone real well with this company in the past. They were clean and respected your home and floors. They were competitively priced. I had them out multiple times.