ABC TREE SERVICE

NA <br />

My experience was fine.  Scheduling an appointment was bad and it took awhile for them to come out to do the work.

When they started off, I don't think they understood what I wanted them to do.  Luckily, I was there and I caught it early on.  They were accommodating to my request, and worked with me to get closer to the desired result.

He became completely overwhelmed with all of the Big Deal purchases he had and it took him forever to finally get out to my home. The service was fair once they finally got to my home, though they did dent one of my gutters which I wasn't too please about.

I remember that he was really backed up because he did not anticipate the response he received through the Big Deal. Once he did respond, he was very good. When he came out, the work was fine. When he completed tree trimming, he came out and did all of the work manually and it slowed the job down. There was nothing wrong with the work and he did a fine job. However, the process of the work seemed to be slowed down a bit because the work was done manually. I did have to pay for an additional hour of work. That cost was not unreasonable and he did a nice job. They cleaned up well when the work was complete.

It was fantastic. He was very pleasant. He answered all my questions. He gave me suggestions. Told me when they would probably need to additionally trim. He did great.

Sorry, <br />

I had purchased a big  deal for the service. They came, they did a good job, they did what we asked for the amount of money, and their service was good, I would recommend them in the future.

ABC Tree Service did a good job. I think I got my money's worth and more. I remember it took hem a little while, I think they were overwhelmed with deals. I haven't used them again yet but I would.

We discussed over the phone what the issue was. When they came out, it turned out my job was more tree than the Deal would cover. They spent more than 4 hours - a couple guys chopping down branches to the truck. They gave me the value of the coupon; I told them not to worry about hauling so they could spend more time on the tree. They took care of the problem - taking care of what I considered a dangerous tree. They really let me maximize the value of the coupon to take care of a concern.

I bought the Angie's list deal for tree service. pleasantly surprised at the professionalism. Good service and would gladly hire the company again. <br />

Excellent. <br />

I purchased a Big Deal offering on 2 February 2011 with regards to ABC Tree Service (Formerly known as Tree Investment Corp.) providing two hours tree maintenance services for the price of $79.00.  My Coupon Code was Tree25872, with an expiration of 3 May 2011.  Instruction on/for the Big Deal was for the purchaser to contact the proprietor (Mr Robert Irvin ( 813-245-4493//psutreedoc@yahoo.com)) of Tree Investment Corp. (currently known as ABC Tree Service) to schedule a service date.  From the beginning I placed numerous phone calls, left voicemails and even sent emails to Mr Irvin.  Patiently,  for over a month I waited for some type of response.  Finally, Mr Irvin picked up  the phone one evening the 3rd week of March around 8:30 PM and we spoke.  His excuse for not reponding to my many previous calls and emails was that he was very busy in serving other customers.  Somewhat of atypical shallow excuse.  However, he did acknowledge having received my voicemails and emails.  Nonetheless, he agreed to come by my house within two days to assess the work I would like done.  I even arranged for my wife to take off work to meet him when he came to the house.  Apparently, he or one of his workmen came to the house, must have inspected the two trees I needed trimmed, never bothered to knock on the door or ring the bell, and merely dropped a business card on the mat on our front porch with no note or comments......as well as no response back from him to establish a time when the work could be accomplished.  Again, I attempted to contact Mr Irvin(repeatedly) and again no response.  Finally on 7 April 2011, I emailed Angie's List customer service and reported the  difficulty I was having in getting Tree Investment Corp. (currently known as ABC Tree Service) proprietor or representatives to respond to the Big Deal.  I requested a refund, which Angie's List was going to do immediuately.  To my utter amazement, on this same date (7 April 2011), Mr Irvin contacted me by phone and wanted to establish the service date.  With some apprehension, I agreed to a service date of 18 April 2011.  As a result, I then contacted Angie's List customer service, informed them of the new development and requested a delay on refund pending whether Tree Investment Corp. personnel would keep the scheduled appointment.  With satisfaction, Mr Irvin and his crew showed up at my residence on-time during the morning of 18 April 2011.  As well, with satisfaction, Mr Irvin's crew set about trimming the trees with great precision and efficiency.  Also, Mr Irvin spent some time recommending helpful tips on maintaining general tree health and care.   I was duly impressed with his knowledge about tree care. The overall work was completed within the allotted two hour time, which also enabled the crew to lightly trim a third tree on my side yard.  All tree limb debris was effectively recovered from the lawn.  My assessment of the work completed on-site was excellent, professionally carried out, and Mr Irvin and his crew were very courteous.  Were it not for the difficulty and frustration I encountered of getting Mr Irvin or any representative from his company to respond to my repeated attempts to schedule the service date I would have rated his company A's across the board.  I definitely got my monies worth for the work performed, but the time I had to spend trying to schedule the service date greatly diminished the overall value.  I do hope that under Tree Investment Corp.'s current name of ABC Tree Service, that responding to customer calls in a timely and respectable manner is of the highest priority. <br />

The individual was an owner operator and well educated in the feild. If I remember correctly he was also a tree surgeon, and knew the best way to trim a tree for it's health . <br />

Arrived on time, performed the work agreed to in an efficient and friendly manner, and did a great job of cleaning up after the work. Will use again. <br />

Took awhile to get a response. I believe the Angie promotion overwhelmlmed them. Once they came and provided recommendation and estimate for further work, all good.

Answered above.

Robert is quite knowledgeable and we were completely satisfied with the work.  Would definitely use him again.

Their problem was like all of the people I have experienced when purchasing a coupon from a website.  They were not prepared for the response.  It took forever for them to call me back and they missed several appointments they made.  When they did come the work they did was very good.  I would use them again.

Outstanding! Rob Irvin is a pleasure to do business with.  No problems or concerns.

They were great.

He gave me a great deal. He did a fantastic job like he always does. He is an arborist so I can trust what he does.

After a rocky start of two missed appointments with no calls before, during or after the appointment time, I contacted Angie's List to confirm that this was a legit business. They contacted Rob who finally finally set a third appointment. He and his crew arrived this time and proceeded to analyze what needed to be done. They trimmed my trees very well and even cleaned up better than I expected. Rob apologized profusely and I would definitely use his service again. In fact, they did such a good job, my neighbor had her trees done also.

He has been here twice and once was in response to the coupon I received and the other time was this time. He is very good and reasonable. He just comes and gets the job done and he has his crew with him and they clean up and haul everything away. They also sweep up, rake up, and work real smooth. He is very good and efficient and his pricing is also very reasonable. He is a professional arborist and not just a tree trimmer.

Rob and his crew were on time and finished within the time stated. His work exceeded my expectations. Most importantly, when the job was finished all debris was cleared and clean.