Absolute Termite and Pest Control Hawaii LLC

Buyer beware!!@ This company double charged me for the same service and then made it unnecessarily difficult to resolve. Customer service was unresponsive and unhelpful, and management showed no accountability or urgency in fixing a clear billing error. The experience felt disorganized and unprofessional from start to finish. Plenty of better options exist. I wouldn?t recommend trusting this company with your service or billing.

Absolute horrible company and completely unprofessional. They put a key lock into my apartment door to prevent me from getting in. We got the all clear Saturday night at 6 pm that we could go home, but couldn't get into apartment because of their lock key. Called multiple times, no answer so I had to go in through the upstairs apartment and take the lock apartment to get in. After two weeks of them trying to "fix" it they are now saying I broke it when I removed the two screws to pull the lock out. They refuse to take responsibility and apparently I should have stayed in a hotel for two weeks until they got the part to fix my door. Save yourself a lot of hassle and frustration and find a company that cares about their customers.

Absolute Termite and Pest Control is the Absolute Worst company you could hire to tent. I hired them to tent my cottage rental and main house, starting with the rental. I read their lengthy Terms & Conditions which essentially absolved them of any liability for anything occurring as a result of tenting. I signed with the reasonable expectation they would be responsible and respectful, which their reviews seemed to boast, along with an exceptional level of care, and KHON2 news featured. Knowing there is also a pre-tenting inspection done reinforced these reasonable expectations. This was a mistake. After they completed tenting, I was doing work in the yard between the main house and cottage. I could not believe what I saw. There was a 4-5 foot opening in my very expensive solid aluminum fence. I guess this fence got in the way, though it was NEVER mentioned in the pre-tenting inspection as something that needed to be addressed prior to. So what did they do about this expensive fence that got in the way? They ripped that fence panel section from its posts and set it against some trees a few feet away. All the screws in the fence securing each panel to its posts are hidden under a vertical aluminum trim. When they ripped the panel section from its posts, these screws ripped the aluminum exposing uncoated aluminum to the elements and rainy Pali weather. They also ripped the gutter from the house. No one said anything…not during the inspection, not during the tent set up, not during the breakdown and not during the follow up inspection. My neighbors, tenants, and I have always had dogs. We had that costly completely solid aluminum fence installed for a reason. Had the dogs gotten out, many others could have been affected by Absolute’s careless actions and thoughtless negligence. And why should they care? Their Terms & Conditions relieve them of any and all liability, so why not do whatever has to be done, no matter the damage or cost to the property owner, so that they can get as many jobs done and make as much money as possible…after all, it is swarming season. I stood there staring at this giant opening sick to my stomach. I’ve never had a company do work with more disrespect and disregard than care…until this one. To go to somebody’s home and just dismantle and damage it with zero care for the people that live there is DISGUSTING! I’ve lived here my entire life, my father, his parents and so on before that, and every year it gets harder to afford it. Most people tent to avoid bigger expenses in the future. I now have more expenses currently because I hired Absolute. Their manager eventually contacted me offering a “credit to my account.” But why would applying a credit to the next job, which would already cost 7 times more than the cottage, be appealing after they ripped out any trust I had in the company to begin with…not to mention the extreme likelihood doing so will only result in more damages I have to pay for. “Insanity is doing the same thing over and over again and expecting different results.” Be smarter than I was and hire a different company.

showed up on time, explained the process of work to be done, pet/kid friendly chemicals were used.

The service person was very friendly and professional.