Ace Hardware Home Services

I had both A/C and furnace replaced. Terrific experience! Both service men were punctual, efficient, knowledgeable and respectful. I especially appreciated how they explained each step of the installation process, made accommodations to help the new furnace fit, hauled away the old appliances and cleaned up after themselves. My new system is working like a charm :) Could not be happier with the entire experience! These guys are great.

We had a new high efficiency water heater installed to replace an aging system. Can't even begin to express how impressed we were with both the technician and the amazing work that was done. The technician was extremely professional and courteous and the end result exceeded our experience. We highly recommend ACE Home Services for any heating, cooling or plumbing work!

I have winter service for my Central A/C and summer service also. The tech discover a capacitor that was losing some of it's value and asked if he should replace it. I said OK.

quality professional workers

Absolutely excellent work and a great customer service experience. the service was thorough, expertly performed, and everything was checked. My technician arrived on-time, performed the work, cleaned up everthing, and was courteous and respectful of my time and property.

The service technician did a great job on my seasonal AC check up.He was very thorough and took the time to answer all of my questions. I have used their service team for years and credit them for keeping my HVAC system running smooth for 16 years. Thanks ACE team!

Service tech very professional and cordial. Made sure my wife knew what he was going to be doing next and where in the house he had to be to do it. My only beef is with the communication. When I made the appointment I specifically told the customer service rep that I would be out of the state when the service call was to take place, and made sure she knew that my wife had to be contacted when the tech was on the way AND the phone number to use to do so. Nope. Tech called ME. I instructed him to call my wife and confirmed that he had the correct phone number - that call did not take place. I am not a fan of big corporations buying out small, family-owned businesses (in this case Werley HVAC). I was assured, repeatedly, that the level of service would not change when ACE took over. I remain skeptical - this was a simple matter of following directions. Should not have gone down this way, and no, it's not a difficult fix.

The crew arrived on time and did a good job. They finished the job in one day as they said they would. They were friendy and pleasant. They did a good job and cleaned up the work area very well. I was pleased with the job.

Wonderfull Job in all aspects installing a new toilet/removing old 1970's one. On time, carfull , prevented dirting or damage around the work area, was a great communicator , asking permission for each step, polite/courteous, and did a professional excelleet job in all aspects.

We had ACE Home Services in our home to repair a leak in the coil of our heat pump. We were impressed with their efficiency, expertise and professionalism, and would recommend their services to anyone needing their services.

We had a new water heater installed by ACE Home Services yesterday and we are thrilled with the service and expertise they provided to us. Their efficiency and knowledge base were tops and I recommend them to anyone in need of their services.

Installed a new humidifier and it, so far, it is working well. Job looks professional and all debris was removed.

Great.. Fixed the problem..

Tim was an excellent service technician. He was kind, patient, polite, professional and I could not have asked for a better technician. He was fabulous!

Excellent service.

Werley is responsive and quick.

Outstanding service, very professional. His level of service exceeded my expectations. I would recommend to everyone.

We looked at several different heating and A/C contractors to get estimates for a ductless AC system, and from the start Werley stood out from the rest. We had Lisa come out to do the estimate, and she was incredibly professional and easy to work with. She listened to our needs and was fast with getting us an estimate. She answered all our questions promptly (and we had a lot!). Once we chose Werley, the installation manager Dave came out to look at the job and plan the install. We have a much older house, which can make installation tough. He thought of some clever solutions to a few challenging issues. The installation team did a great job; everything was done very cleanly and with great workmanship. We were out of town for the week while they did the install, and we could tell that on the doorbell cam they remembered to put their boot covers on when entering the house. We wouldn’t have cared if they didn’t, but the fact that they did this even though we were away says a lot about the integrity of Werley and their technicians. When we came home to our new ductless system, every work area was spotless, and they left us with detailed instructions. The estimate amount was right in the middle of all the estimates we got (We got 5 or 6 in total), which tells me they are very fairly priced. The biggest “sticking” point for us when deciding was that Werley is a Daiken dealer, and everyone seems to think Mitsubishi is better. However, these Daiken units are equal if not better than the Mitsubishi units I have seen. They are whisper quiet and do a great job at keeping the entire house a nice cool temperature. I recommend using Werley for any HVAC needs you may have!

Response time was excellent (service was performed on the same day that I called). Diagnostic fee of $99 before any work was done. Technician was knowledgeable and answered any questions that I had. I would hire again but keep in mind that these calls are expensive. I could purchase a yearly Service Agreement but this is just a form of insurance so you take a chance that you may or may not need one.

They are excellent. They are very professional. They are good. They come on time, they let you know. I would highly recommend them.

The gentleman was very professional and cleaned up after himself. I have them come 2x's a year for heat pump maintenance.

Very well!

Good, arrived on time and was very curtious. Would have them come again.

Did great work, finished early

They were fine. Since it was an emergency call, it was a little more expensive. There was just one person that came to complete the work.