AC Guyz

I signed up for the ultraviolet light installation with A/C Guyz and also the interest free payment plan through Synchrony bank. However, after researching, I found that I could purchase and install the ultraviolet lights myself for a fraction of the price. I texted the A/C Guyz technician asking him to cancel the installation contract and he promised to take care of it. He didn’t and I was billed by Synchrony. I called the home office they said they’d take care of it. They didn’t and I continue to get billed by Synchrony. I called A/C Guyz home office again, this time asked for the manager and was told he was busy but would call back within the hour. About 3 hours later I called back and asked for the manager. I was told the manager wasn’t in today. When I asked why then was I told the manager would call me within the hour if he supposedly wasn’t even in that day. The individual proceeded to promptly hang up on me. I’m still trying to get my issue resolved

Installation technicians did excellent. All of them did a great job. The unit is running very well and cooling the house great. The thermostat is questionable. The company customer service is not very organized.

They replaced the part. Did good work on the replacement. Less then 2 months later the part went bad. They lost the record that they replaced the part. I had saved the invoice. Took me over 2 weeks to get them to call me back after the first time that I told them about the part they replaced is having problems. They finally get them to schedule to get it replaced. Then they cancel without any actual reason for the cancel other day the technician schedule can’t repair the problem.

Called because a/c was not cooling. Frank M was on time and quickly found the blower motor not running and preformed no other tests to determine why it was not running. The amount quoted to replace the motor was way above what it should cost for a $150 motor. The technician I called for a second opinion also quickly found the blower motor not running, however he continued troubleshooting and determined the start capacitor was blown. $132 later, capacitor replaced and a/c running fine. All Frank M and AC Guyz wanted was to overcharge me or sell me a new A/C. Would I ever call them again - Hxxx NO!

Lost heat pump over the weekend due to electrical storm. Taylor and friend arrived on Sunday morning with replacement and worked all day in sweltering heat to install the unit. After installation, showed me what was done and explained how to operate and maintain unit. Would recommend AC Guys to anyone looking to service or replace their air conditioner.

absolutely GREAT from start to finish

Took 20 minutes charged $169

It was a great experience from the initial phone call to the signing off of the job! I was very pleased and will use again.

It went very well. They did a fantastic job, friendly, and knowledgeable.

They did a good and thorough job. Always timely and they work pretty fast.

They were very nice and respectable . They even reminded me about the membership. They have the good price and they came onward, and they were very punctual .

It went great, I woke up Sunday and noticed my ac wasn't blowing cold air. Within 12 hours of me noticing it was broke, Ac Guyz were able to come out and diagnose and fix my AC on a Sunday. Very happy.