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ACI Window Cleaning
Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
We at A Cleaner Image bring with us over 30 years of cleaning experience. Our technicians are highly trained professionals that are always courteous and friendly. We come with a can-do attitude, so if there is something you need done, we will handle it. Here at ACI we will do what it takes to give you, "a cleaner image".
Business highlights
15 years of experience
Services we offer
Hardwater removal, Highrise window cleaning, blind window cleaning, commercial window cleaning, construction window cleaning, high heat power pressure washer with surface cleaning attachment (must see to believe) and much much more., residential window cleaning
Amenities
Free Estimates
Yes
Reviews
4.870 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 0% |
Showing 1-25 of 70 reviews
Colleen D.
Jul 2016
unknown
Linda G.
Apr 2016
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Diane W.
Mar 2016
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Ted W.
Feb 2016
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Avalon K.
Jan 2016
unknown
Response from ACI Window Cleaning
"[Member Name Removed], I am sorry to hear you were not completely satisfied with your window cleaning. A Cleaner Image strives for customer satisfaction and we would love the opportunity to come back out and touch up any areas that may have been less than perfect. Thank you, Rachel Lochridge A Cleaner Image 208-890-9923"
Ronald T.
Jan 2016
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Luana G.
Jan 2016
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John J.
Dec 2015
Initially, our experience was not so positive (which is the reason for the "B" on professionalism), but ultimately, Jason Lochridge, the owner, went the extra mile to more than make things right. Here is our story (and please read it to the end): <br /> <br /> We purchased a discount coupon for gutter cleaning through Deal Saver. The crew showed up on time. They asked if they could use our trash container to dispose of the leaves in the gutters (something we found out later was not company policy), and my husband said "yes." They put all the wet, dirty leaves in the container unbagged (also totally not company procedure -- they were supposed to bag everything and remove it from the premises). My husband estimates there was about 100 pounds of gunk in the container. They also splattered mud down the side of our house. <br /> <br /> Not only did this make a terrible, sloppy mess in our garbage container, but it also turned very cold a few days later so that when he got ready to put the trash out for collection, he realized that the wet leaves in the bottom of the container (which was empty when they arrived) would freeze in a lump and likely not come out when the trash was emptied. So he went to the store, bought some heavy-duty trash bags and cleaned the leaves out of the container (as many as he could -- it was still a mess -- absolutely filthy) and bagged them before putting the can at the curb. <br /> <br /> They also overcharged us. They told us we had 150 feet of gutter but would charge us for "only" 140. Our coupon was good for 100 linear feet, so we paid for another 40 ($80). My husband measured later, thinking 150 sounded like too much, and he got 115 feet. <br /> <br /> I decided it was only fair to call ACI and give them a chance to make it right. Jason came out to inspect the job and collect our garbage container to clean it. He re-measured the gutters and told me that we had 118 feet, confirming that we had been over-charged. He also asked me to step outside and look at the gutters. He showed me a section that the employee accompanying him had wiped clean and said, "That is what your gutters were supposed to look like when they left." The rest were really dirty. Then he told me he had taken pictures of how the crew had left the gutters (dirty) and that it would be a topic in their Monday employee meeting. He was very calm, but I could see that underneath, he was angry. <br /> <br /> They cleaned the rest of the gutters off, cleaned the mud off the side of the house and took our garbage container away and cleaned that up, too. Then they sent us a refund check. I was expecting the amount we had been overcharged, but they refunded the entire $80! So, yes, I will definitely hire them again and recommend them to others. <br /> <br />
Leopold L.
Dec 2015
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Gary H.
Dec 2015
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Larry C.
Dec 2015
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K L.
Dec 2015
They look great!
Niki L.
Dec 2015
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Tracy R.
Dec 2015
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Charles N.
Nov 2015
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Shari G.
Nov 2015
Provider said they had cleaned gutters but when my husband came home he stuck his hand in the gutter and grabbed a big old pile of gunk. <br /> So if they cleaned it, they didn't exactly do it well. <br />
Response from ACI Window Cleaning
"[Member Name Removed], I am sorry to hear you were not satisfied with your service. We have a 100% Satisfaction guarantee policy. Unfortunately we were unaware of your concerns until reading this review. If you still feel that your gutters are not in satisfactory condition please give us a call so we may rectify this situation. Thank you for your feedback. Have a wonderful day."
Mitchell R.
Nov 2015
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Scott G.
Nov 2015
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Julia S.
Nov 2015
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K L.
Oct 2015
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Linda T.
Oct 2015
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Kathleen B.
Oct 2015
They were remarkable. Punctual, ready to work when they arrived, and did a great job. I will use them again, for sure. <br />
Hermione B.
Oct 2015
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Glen T.
Oct 2015
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Polly H.
Oct 2015
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Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
ACI Window Cleaning is currently rated 4.8 overall out of 5.
Yes, ACI Window Cleaning offers free project estimates.
No, ACI Window Cleaning does not offer eco-friendly accreditations.
No, ACI Window Cleaning does not offer emergency services.
No, ACI Window Cleaning does not offer warranties.