Acre Windows

This entire process has been painless and pleasant. They really worked with us to bring the project into our budget and everyone’s been very professional and helpful.

Big Mike is amazing very professional and precise. He evaluated my door my and less time while fixing and offering solutions for future endeavors.

Not resolved yet.

We agreed to pay an additional $700 to have the casing replaced on two windows. Acre did not replace the casing. When we demanded a refund, they gave is the runaround and eventually stopped returning our calls. After they installed the windows and we called them to talk about the casing, they sent someone to inspect it. The person they send out agreed they hadn't done any casing and we were owed a refund. We waited 3 weeks for them to return our calls before calling them again. They stated that we had paid $700 for casing on 7 windows and they had only failed to do 2, so we were only owed $200. I insisted that they hadn't done casing on any windows and that we hadn't asked them to do casing on any others. They sent someone to inspect the house and determine if casing had been done on other windows. It had not. They agreed to do it rather than issue a refund, and sent someone out to do it. The person they sent out said it couldn't be done because there was an outlet in one of the cases. (whoever installed the original casing obviously didn't have this problem) We called to get our refund they still owe us. They said they'd call us back and then never did. Also, when they completed the initial installation of the 7 windows, there were nails sticking out all over the place. There's no excuse for that. They fixed it on a follow-up visit. Lastly, after the initial installation, two of the windows were almost impossible to lock. They said we needed to let them sit in a locked position for two weeks for the seals to harden and then they'd lock easily. We've let them sit for many weeks and they're still very difficult to lock. I don't know if this is a defect with Anderson Windows or if it's due to improper installation.

At first the door was great. However, their installation was lousy. They will not come back out to fix.

The installation crew did a fantastic job.  They were very conscientious, very considerate and they knew what they were doing and they got it done fairly quickly.    <br /> <br /> The price is a bit expensive but I got a good deal.

unknown

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We had a terrible experience with ACRE Windows.  The sales person that came to our house was very nice, but had a pretty typical "in-home" sales pitch.  He showed us lots of doors that were WAY out of our price range and eventually worked with us to find a door in a comfortable price range for us.  It was all down hill from there though ... <br /> We were told that we could have the door installed in about 2-3 weeks.  The day after signing the contract, someone called me to set up a measurement appointment.  I explained to them that we needed someone to come before 8 AM or after 6 PM as both my husband and I work full time.  They acted as if this was nearly impossible, but eventually settled on an 8 AM appointment a few days later.  The morning of that appointment, my husband stayed home to wait for the measurement guy to arrive.  No one showed up.  Upon calling ACRE to find out where he was, they told us that they needed to cancel the measurement because of the weather (there was some snow that morning, but not a lot).  They said they called and left us a message but neither me or my husband recieved a call.  So now my husband is late for work and we still haven't been measured.  We rescheduled for a few days later at 8 AM.  This time I stayed home for the measurement and as of 8:30 no one had arrived.  So we called again only for them to tell us that the measurement guy was stuck in traffic.  He didn't arrive until 8:45 and took all of 5 minutes to measure the front door.  Now I'm late for work.  In both of those situations, we should never have had to call them.  They should have been proactively reaching out to US to inform us of their delays.  <br /> Later that morning my husband then spoke at length with the GM of ACRE.  He ensured us that he would personally make sure everything was taken care of from here out and that he'd be in touch by the end of the day with an update on when our door would arrive from the manufacturer and could be installed.  Of course, we didn't hear from him that day and had to follow up the next day to get the status.  I also tried to reach my sales person to explain the situation, but he never returned any of my calls.  THIS COMPANY LIES AND DOES NOT KNOW HOW TO COMMUNICATE!!!!!!!! <br /> I tried to cancel my order at this point, but because it took so long to get to this point my window for cancellation had expired according to the contract I signed.  <br /> The door eventually arrived, about 3 weeks after ordering it and about 4 weeks after our initial visit from our sales person.  The GM told me they had a cancellation for an install the following day and that they could install it then, but if that wasn't a good time then we'd have to wait another 3-4 weeks to get an install date.  So my husband had to take a vacation day from work to be home for the install.  <br /> The install went smoothly and the doors looks nice (which is the only reason they get a D and not an F for overall experience).  The installers were fine, although they put brass hinges on a door with brushed nickle accessories.  They said they would tell their boss and someone would contact me to come back out and fix them, but SURPRISE no one ever called.  I gave up fighting them and we're living with brass hinges. <br /> I have a 22 year old house that needs all new windows and a new 9 ft sliding glass door.  We were excited originally at the thought of having a good company to meet our future needs, but we will NEVER deal with this company again.  They have lost $10k+ of future business due to their bad customer service, poor communication, and lies.  <br />

Excellent pricing and willing to negotiate. John arrived on time in a snow storm and quickly went through the house and provided estimates on all products under consideration. He did an excellent job assisting with our selection of materials and set up job.

Response time was excellent. Salesman was professional and installers were efficient when they arrived to do all 14 windows in one day. (french door added at a later date)

The boys were wonderful. Went over and above. Joe the salesman was warm and caring

Men were on time. Went right to work cleaned up when they were finished.

Initially you see the sales person who shows the windows, tells you about the company and puts in the orders.  Then someone else contacts you to schedule someone to come out and do the measurements to order the windows.  After that you will have a representative come and do a final measurement before they come out to put them in.  We made some changes in the process to the kind of pattern and they accomidated that.  Then when they brought everything to put them in with about 6 guys they had me look over the product to see if everything was ok.  We had ordered full screens but the came with half screens which I actually like better so they compansated us for the cost.  Then the front door side lites came in wrong and ordered them in to exchange them out with out any problem. Payment was in 3rds one at order time, start of project and end of project.

<br /> The overall workmanship and attitude of the installers was excellent.  The product was beautiful and we?re very happy with the end result.  The positive news about Acre ends here. We ordered our door on 3/10 and didn?t receive a follow-up for a few days so we gave them a call.  Our first phone query went with no response for two weeks, at which point we called to follow-up.  A week after that, we received an email that only stated the overall price of the doors, not a breakdown of materials, labor or installation process.  Needless to say, we had additional questions.  In the meantime, our credit card was promptly charged for the full deposit amount.  We made it clear that a measurement would not be scheduled until our outstanding questions were addressed.   Once the indication that payment would be delayed was clear, these questions were answered within 24 hours.  The person that performed the measurement advised that a catalog would be sent to us to select the hardware we wanted.  When two more weeks went by without the arrival of a catalog, we placed another call to Acre.  I was told I would receive a response the same day.  When no response or catalog was received that day, we placed ANOTHER call to Acre the next day.  They said they would put the catalog in the mail to us the following day (more than two weeks after it was promised).  At this point, we were quite frustrated; considering the catalog should have been sent nearly three weeks prior to this point.  This complete lack of timely customer service resulted in an over 3 week delay in our installation date.  The installation timing was another fiasco.  We established an install date a month ahead of time, based on the date of product delivery to Acre.  The day before the install, we were informed that the front door had not yet been received.  They offered to keep the original appointment for the back door install, but would need to return the following week for the front door install.  Despite this inconvenience, we agreed to accommodate both dates.  On the day of the install, we were  told that the back door was ?damaged? and that they wouldn?t be able to install the back door either.  At this point, it is unclear as to why this information was not shared with us prior to the install date.   Had we known about the ?damaged? material we could have saved ourselves some hassle.   When the crew arrived to install both doors, it was determined that the front door opening had been measured incorrectly.  As a result of this error, the crew had to schedule ANOTHER day since the work would take a full day as opposed to the half day they had scheduled.  Finally, it is worth mentioning that it was during the installation that we realized that the doors were not Anderson brand, but Therma-Tru.  This was never clarified during the initial estimate or communicated in the numerous queries posed to Acre.In general, Acre lacks the communication skills to manage customer expectations and is very haphazard in managing their business.   This company displayed the worst customer service we?ve ever experienced.  We felt manipulated and ignored during this entire process.  Needless to say, we will not recommend or use this company again.

Everything turned out fine. They did a good job. They completed the work pretty fast because they did it in the cold!

Everything turned out good. I recommend them to others!

Everything turned out well. They were great and we had no problems. We won't be using them in the future because of the overpriced estimate they gave us on 3 doors we wanted installed, following the windows.

The company did a good job. There were some communication issues in the beginning between the original person who gave the estimate and the person who came to do the work but we got that cleared up relatively quickly. They did a quality job. Once the parts arrived, everything went well. I had to ask them to come back to fix something and they got it done. They were neat and clean.

We are having issues with the screens, but overall everything else is fine.

Everything turned out extremely well. They were very professional. The sales guy came in and demoed the product and gave us a firm price and they delivered the same day. I thought it was great work.

The work was completed quickly and the quality of windows was good however, there were a few issues. They did a good job but I think the company wasn’t totally honest. It appeared they hired sub-contractors that weren’t licensed and they were highly priced. We decided to use another company to finish the rest of the windows.

The experience went well. The technicians were thorough in their work and kept the work area clean. They were efficient with their time and did a good job. Any questions or issues that I had, they were responsive to. I’m happy with their services overall.

The experience went very well. I’ve used them in the past previously, which also went well. I wasn’t there when they were doing the installation, but my mom was and she told me they did a nice job. The technicians cleaned up after themselves and were meticulous to make sure they didn’t damage anything. I’m happy with their services.

Originally, the price that they had quoted had to be changed because Anderson wasn't manufacturing that window anymore. We had a deck outside which they were able to remove for us as well, so we didn't have to call out a separate company. They took care of all of the construction and did a great job.