Approved (Corporate)
Adirondack Basement Systems, Inc.
Concrete Foundation Repair, Foundation Drainage Installation and Replacement, Foundation, Basement or Crawlspace Waterproofing / Encapsulation,
About us
Since 1998, Adirondack Basement Systems has helped homeowners keep their basements dry, foundations stable, and crawl spaces healthy. Serving the Capital Region, North Country, and now Pittsfield, MA, we understand local soil, water, and climate challenges—and how to fix them the right way. We specialize in basement waterproofing, sump pump installation, foundation repair (cracks, bowing walls, settlement), crawl space encapsulation, and moisture control. Homeowners choose us for our honest inspections, skilled crews, clean installations, and long-term solutions—not quick fixes. We’re proud to be recognized as one of the top foundation dealers in our nationwide network. Schedule your free inspection today and protect your home for the long term.
Business highlights
28 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.778 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 6% | ||
| 1% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 78 reviews
Kim B.
May 2026
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Tim, Ty and Dan were amazing! The team was prompt and communicated well and did a great job!
Bruce R.
Mar 2026
Concrete Foundation Repair
Foreman Tim and crew members Dan and Ty did an excellent job installing a complex series of supports for our basement walls. While they worked hard each day, they were still most accommodating of our needs as homeowners. They moved their equipment several times so that we could be on time for personal commitments, they worked quietly and efficiently (except for the sounds of their equipment, we would hardly have known they were here), and when they were finished, they carefully cleaned our basement before their departure.
We enjoyed our experience with Tim, Dan, and Ty, and we’re well pleased with the work they did.
Ben C.
Jan 2025
Google Review
Jon Roz was prompt and provided amazing insights into the issues and what our options were for our basement. Had a great experience!
Response from Adirondack Basement Systems, Inc.
"Hi Ben! Thanks for the 5-star review! We look forward to helping you solve your basement issues!"
Robert D.
Sep 2018
It was a complex project. They were very careful with their procedures and raised sunken concrete sections next to the house and around a pool to allow for drainage. They filled the major cracks. They were courteous and on-time over several days. After many years the water in the basement problem has been resolved.
Richard M.
Jul 2018
100% professional right from the first contact! System designerworked (literally) for hours, photographing and measuring the work area then gave a clear & detailed presentation of the project. Austin Putnam's work crew arrived on day scheduled and on time (after calling to say they were on the way), worked diligently but not quietly (jackhammers DO make noise!), explained what they were doing and returned two days later to test the system. Cleaned the work area better than they received it and even put a small amount of cement in the entryway when there was a significant depression . "It was a trip hazard", he observed. It was a pleasure having them around and would definitely recommend them. I deliberately waited to submit this review until I had experienced a significant rain event, and everything was fine. Even heard a soft noise...the sump pump quietly doing its job.
Teresa H.
Jun 2018
I had a bid to remove my basement concrete, remove 4" of dirt and re-pour a high psi concrete floor. We were also getting a sump pump, perimeter drainage, and an egress window. The job was going to take 2 weeks and cost just over $40k. It's been almost 1.5 months since the job began and my basement is a pit of mud. Adirondack Basement Systems has a major issue with management and they have been terrible to work with. The two guys that have done most of the concrete work have been very nice and courteous and are doing the best they can. Management on the other-hand have been ridiculous. I am really hoping that ABS finishes this job soon, but I'm not sure that is going to happen. Currently, besides the pit of mud in my basement, I have a 4' x 4' hole cut into my back patio, a sump hose lying in my front lawn, and no way to access my breaker box which is in the basement (yes, I have a breaker that popped and no way to turn it back on). Besides all of this, I also had sewage backing up into my basement. This was eventually fixed by a plumber, but was certainly disgusting. Adirondack Basement Systems has made no attempts to get this job finished. They say they'll call with a plan, and then I hear nothing but crickets. I would either avoid this company altogether, or have a completion clause written into the contract.
Cheryl E.
May 2017
From initial meeting with sales representative through installation, staff was knowledgeable, professional and performed good work. The products were thoroughly explained to us and why it could alleviate the dampness and odor in our basement. So far (four months in), it appears to be working. We were told the time the installers would be here; on the day of install they encountered an issue with their truck which delayed their arrival. The team leader called us immediately and advised us of the issue then called an hour later to tell us they were on their way. They were respectful of our home and kept the mess to a minimum (there will be dust from the jackhammering!). They explained everything they were going to do as they went along (my husband asked). The work was completed in 2 1/2 days.
Genoveffa V.
Feb 2017
The initial representative spent a great deal of time with me reviews all options and helped me create a timeline for repairs based on urgency. The worker was very professional and clean. I'm extremely impressed with this company and will always call them for my basement issues.
Patrice R.
Jan 2017
Perfect! Austin C. and his team worked hard all day and finished the entire project. I am very pleased with the work and am glad that I have a safe exit from the basement.
Dominick B.
Dec 2016
Work done on time as promised. High quality.
Dave R.
Jul 2016
unknown
Daniel S.
Jun 2016
Although we had quite a long wait because he was on vacation, we were very impressed with the engineer who came to our home to determine what needed to be done and put together our quote. Unfortunately, that was the last good impression we had and the last time we saw an actual employee of Adirondack Basement. <br> <br>Keeping in mind that this job didn't involve installing a brand new egress window, but rather replacing an existing one and simply deepening the outside window well, we were a bit shocked at the pricing. Given that we were paying a "Cadillac" price we were surprised to receive "Chevy" level service from a subcontractor rather than an Adirondack Basement employee. We were particularly disappointed that neither the engineer nor any other Adirondack Basement employee visited the site during or after the installation to confirm that it was done according to the engineer's specs. In fact, the subcontractor made a change to the specs to save time (and presumably money for himself) and the engineer never knew or approved that change. <br> <br>While we understood that Adirondack Basement would not "finish" the window trim etc and we were comfortable doing that ourselves, we were again disappointed that the subcontractor left the window well completely uninsulated and essentially open to the elements. Only after we pressed him, did he grudgingly add a can of spray insulation. <br> <br>We expressed our disappointment to Adirondack Basement and were given a modest price concession but we feel that the price we paid still far exceeded the quality of the services provided.
Dean B.
Jan 2016
<p>We've lived in this (55 year old) house for the past 12 years, and we've always had to deal with a periodic water problem in the basement. and wet weather exacerbates the problem. A few months ago things became much worse when our poured cement foundation developed three leaks, allowing water to flow freely into the basement. I called in four or five contractors to recommend a solution, and I was most impressed by Adirondack's analysis, which actually called for less work than most of the others (and of course, less money). The other contractors all insisted that a floortile system be installed to direct water into a new sump system, but Adirondack felt that our existing French drain would serve that purpose. They installed their "Super Sump" system, piped outdoors into a bubble pot. Repairing the wall cracks wasn't possible due to the deteriorated condition of the cement, so they recommended BrightWall panels, which served two purposes: they cover the ugly walls (and brighten the basement) and force any leaking water directly below into the French drain. I've deliberately waited until now (six weeks later) to write this review because I wanted to get an idea of how their system would work. I'm happy to say that the system has worked beautifully.</p> <p>I'm very happy with Adirondack. They were very professional to deal with, their estimator was experienced and didn't try to sell me the moon, and their work crew and job site supervisor were great. </p> <br />
Response from Adirondack Basement Systems, Inc.
"Thank you for your review and for nominating us for the Page of Happiness! Please don't hesitate to call us for any questions or service needs you may have!"
Barbara P.
Jan 2016
unknown
Response from Adirondack Basement Systems, Inc.
"[Member Name Removed], I apologize if there was any damage to your property or the clean up was not properly done. I was surprised to see your review as we were never made aware of any issues after your installation back in August. I am forwarding this on to our Production Manager and will have him give you a call first thing in the morning to find out exactly what happened and see what we can do to rectify these issues. Please don't ever hesitate to contact us if you have any issues or concerns. If there is ever a mistake made by any of our employees, we take it very seriously and do whatever we can to rectify the situation. I apologize for any inconvenience and we will do our best to make this right."
Stephen W.
Jan 2016
unknown
Daniel P.
Dec 2015
unknown
Mark F.
Nov 2015
unknown
Response from Adirondack Basement Systems, Inc.
"Thank you for taking the time to write this review- we appreciate customers sharing their experiences with other potential customers. Please don't hesitate to call us with any questions or service needs!"
Karen B.
Oct 2015
unknown
Barbara P.
Sep 2015
unknown
Response from Adirondack Basement Systems, Inc.
"[Member Name Removed], I apologize as we didn't see this review on Angie's List until now. After speaking to an Angie's List rep yesterday, we discovered we had several accounts on Angie's List that customers had created separate from our main account- they have combined all of these for us and I am seeing this for the first time. I apologize for the inconvenience and I wish you had called to let us know of these problems. We are not perfect, and occasionally we find a mistake was made but work very hard to rectify any problems that may arise. I will have our Production Manager give you a call first thing tomorrow morning to see if there is anything we can do at this time to make this better. Please don't hesitate to call our office with any concerns!"
Margaret W.
Sep 2015
unknown
Response from Adirondack Basement Systems, Inc.
"Thank you for taking the time to write a review on the work you had done. Please don't hesitate to call us if you have any questions or need anything. Thank you"
Mark C.
Jul 2015
unknown
James B.
Jul 2015
unknown
Valerie O.
Jun 2015
unknown
Donna C.
Jun 2015
<p>I had to wait until a few days before the install date to find out when the actual install would take place. When they did arrive (late) they said it was a 1 day job for 3 men, but I was originally told it was a 2 day job... And only 2 installers showed up for the 3 man job. I was also told by the sales man that there would be no addtitional charges for anything that they didn't provide in the estimate... Yet, I was told it would be "better" if they did another line install for a 2nd sump pump I had. And there was a charge for it. </p> <p>Once I went over the job with them, I left to go to work.....They called to say they couldn't finish the job that day and would be back the next.</p> <p>When I came home from work the first day, I was very surprised to find out they left the front door open. Yes, open. My neighbor came by to make sure I was OK because he said he was very surprised to see my house wide open and my car no where around. He wasn't the only one that was surprised. So was I!</p> <p>I met them at the house the next morning, and expressed my displeasure at the home being left wide open. They DID apologise, but that wouldn't have helped if my house wasn't still intact. </p> <p>I rec'd a call from the installer that they were finishing up and had land fill to get rid of at the end of the 2nd day. They asked if it was OK to dump it in the depressed area near my neighbor's fence. I said yes, but when I came home, it was spread all over the lawn, including all of the stones and rocks that were in the fill. Where before I had grass, I now had a nice rocky bare spot. No where near the depressed are in the lawn by the fence.</p> <p>And I had made plans to have some jacks put in, but they had to be ordered and I had other work I needed done before I wanted them to come back.... So, guess what I got from them? A bill for the jacks that they installed.... When they never actually installed them. </p> <p>I have not had the encapsulation system in long enough to see any real benefit yet, but am not very pleased with the contact and professionalism so far. <br /> <br /></p> <br />
Response from Adirondack Basement Systems, Inc.
"I am sincerely sorry there were some issues with your installation. After reviewing your account, it looks like we tried many times to contact you with no response. When we were able to touch base, we apologized and told you we would do whatever we could to make the situation right including having Kevin come over to take a look at your home. We had set up a time for Kevin to come out and meet with you and you had to cancel the appointment. We have tried several times to contact you to have Kevin come out so we could make sure you were happy with the final product. We do apologize for the issues with the foreman on your job. He had been with us for many years, but was in the process of trying to move out of state when your job was done- the foreman was let go immediately when we became aware that these issues had occurred. We did send you an invoice for the Smart Jacks prematurely- our controller was unaware at the time that you were having these installed at a later date. We also apologized for this and took 10% off of that secondary installation as well as sent our Project Manager back out to your home to clean up the stone that had been dropped in your yard and replanted grass seed. Again, I sincerely apologize for the issues you had, but we worked very hard to communicate with you and rectify all of the issues. This is NOT how our company operates and again this foreman was let go as soon as we became aware of the issues. We would still like to make this right. If there is anything else we can do for you, please give our office a call and we will do our best to fix thist."
Christine D.
Jun 2015
unknown
Licensing
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FAQ
Adirondack Basement Systems, Inc. is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 2:00 PM
Sunday: Closed
Adirondack Basement Systems, Inc. accepts the following forms of payment: CreditCard
Yes, Adirondack Basement Systems, Inc. offers free project estimates.
No, Adirondack Basement Systems, Inc. does not offer eco-friendly accreditations.
No, Adirondack Basement Systems, Inc. does not offer emergency services.
Yes, Adirondack Basement Systems, Inc. offers warranties.