Aero Patio & Home Improvements Inc

Not a good experience. After we signed our contract it was three months before the project started and now over 100 days it still not complete. They used their own engineer who took a long time and was very expensive and quality was poor. I should have used my own engineer as I got a quote for half the price. We asked for a painted deck and they used redwood, after construction was complete they told us we need to wait 3-4 weeks for paint as the wood needs to cure. We started in May with the goal of having a deck for the summer, now it looks like the project will be complete in September. If you hire these guys you need to call them everyday.

Thank you Al, Steve and Michael <br>Al & Steve came to give me an estimate for a patio/porch cover in front of my house.  I wanted it to look like it was part of the house, and I wanted to have a high sealing.  My house is built with an A frame front, so if it was put just under the bottom of the eve, it would be just above the window, which was too low.  Al & Steve were wonderful to work with.  They met with me at least 3 times before the patio cover was scheduled to be installed.  They answered all my questions and instilled confidence that they could make it happen they way I would like it to look.  Steve advised that Michael Kinsman would be installing the cover.  Michael was on time and very professional.  Instead of cutting off a portion of the eve, Michael incorporated the eve into the patio cover and it looks really great.  He made the whole look of the patio cover seem to be a part of the house.  Very talented I would say.  He was also a great person to work with.  He advised me on what switches to install for the fan (yes, they installed the fan for free.  That was very impressive and appreciated.)  I love my new front porch and it was all due to these people.  I would recommend them to anyone.  Thanks so much!

Aero Patio installed a patio cover for my backyard.  The initial install  went alright.  It was supposed to have a shade cloth put on which ended up taking three months to get.  I had told them it was important to me to have it to prevent the sun from heating up the back of the house.  That was frustrating. Last October, 2015, I noticed  rainwater was collecting in one of the lattice tubes and pouring out of the end. Even though two years have passed, it is still under warranty.  Contacted Steve - took two weeks to get him to come and look. Another couple of weeks came and went, but to their credit, he finally  had an employee come and fill holes with a putty ( or glue).  This repair did not work and Steve said he would need to replace that lattice tube. Have been contacting Steve since last December to come and replace the  leaking lattice tube.  Always an excuse for not coming.  Last time I spoke to him  he said he would get it repaired soon.  That was four months ago and he will no longer answer my phone calls.

Excellent customer service and understood exactly what I wanted.  You get what you pay for; they were not the cheapest, but I am totally satisfied with the job and couldn't have asked for nicer folks!

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The provider obtained all permits for the construction and were creative in designing an overhead solid cover for my swim spa.  the only thing that bothered me was that they did not let me know about the trouble they were having obtaining a permit for the construction and I didn't know why there was a long delay in the construction. <br />

Then installer (Matt) was efficient, neat and worked with confidence and skill. He did a few extra steps that requires more of his time and he did not complain. He was also neat. AI-the estimator-stuck to his quote and was courteous, kind, pleasant and provided proof of his company's good work & references that immediately answered & vouched for their professionalism.

I've never written review for contractor before but the excellent job Aero Patio did on our project inspired me to join Angie's List to inform other individuals in the San Diego area of their excellent workmanship and service. The project was very detailed and required a long permitting process which was handled very professionally by the contractors. And the job required carpenters, electricians, roofers, painters, and gutter installers. Each tradesman was an independent contractor but a member of what was referred to as the Aero Patio family. And the team had obviously worked together for many years and had a great relationship with Steve and Al the contractors. Their coordination and teamwork was excellent. All of the tradesmen were very professional, punctual and courteous and left the job site clean and orderly at the end of each day. The best surprise of all was when I thought project was complete they sent a very talented and discerning individual to fine tune and detail the work done by each of the trades. I would highly recommend Aero Patio and Home Improvement. <br />

<p> Steve and Al were very friendly and came by to check the work at least once a week.</p> <p>Dave the installer did a wonderful job! They also finish most of the work in time so that we could use the room to have our Thanksgiving Celebration.</p> We also used them again to install a sliding glass do from the existing part of the house to the sunroom. <br />

First part of job they spent digging and pouring footings for patio cover posts and walls for seating area, followed by constructing the cement block walls. They were very helpful and worked with me in determining the position and height of the walls. Second part of job was spent installing the patio trellis, which they did in one day! All parts were plumb and true and evenly spaced. Third part of job they worked with me in selecting the stone veneer and cap for the walls surrounding the seating area. They poured the concrete slab, sloped it appropriately for drainage, and applied a nice broom finish. They did an excelled job applying the stone veneer to the block walls (takes artistic eye to do this successfully). The square posts holding up the trellis were embedded in one wall so when installing the wall caps they cut square holes in two cap pieces and lowered them down the posts to make a very nice finish where the wall and trellis meet. Overall, very impressed. <br />

Mike installed 2 lights, and 2 elec. outlets.  The total amt. of time this job took was less than a day and a half.  Mike is very skilled, and he enjoys his work.  He did a fantastic job, and our patio cover turned out more beautiful than I thought it would. <br />

Aero was fantastic from the first phone call until the job was finished.  Al Benson and Steve Kinsman  arrived at our first appointment to show us examples, provide a history of the company, and present the experience of their team.  Steve surveyed the job to be done and prepared an estimate.  There was no pressure and Al said to call when we were ready.  We obtained other estimates, but no one else gave us the confidence that Aero provided.  After we called to tell them we wanted them to do the job Al, Steve, and Michael (who did the installation) came over for Steve to review the job with Michael and us.  Steve said that their goal was to have no surprises during the project.......and because of their good planning, there were none. <br /> Michael did a great job and even identified some unique solutions to a few issues we identified while the work was in progress.  We selected Aero based on their great reviews in Angies List, and the quality of the presentation.  I just can't say enough good about them.  I will absolutely call them again. <br />

Schedules were met.  If any delays, this info was immediately revealed, so no surprises.  Original quotation was not changed.  No change orders were added or even asked for.  In fact, several things were done not even included in the contract.  Remodeling in a house is a stressful time.  I found this not quite true with Aero Patio.  They responded to my needs and kept the entire process very interactive.  I am delighted at the outcome.  I have added more value to my home than I paid for the work, and I am enjoying this house even more than before.

He gave me a fair deal but what he said he was going to do did not turn out exactly like what it was supposed to be. I had a bad experience waiting on them. What I thought I was going to get and what I got were not the same thing. The seller was a good person. I didn't research doing the work myself and I didn't have a breakdown of the costs and materials. I don't need anything else done so I probably wouldn't use them again.

It was great from beginning to end.! They did a fantastic job.  They were on time every day and finished within the time parameters they gave me.  They were very professional and explained what they were going to do.  They had to go in and out of the house a lot so they covered our carpet and hardwood floors.  They were very polite to us and to  our neighbors - we live at the beach and they had to park in they alley and many times were asked to move their truck for the neighbors to get out and they were always very courteous and moved their truck immediately without complaint.  The price was fair and they gave us a military discount, which we appreciated.   <br /> I would highly recommend this company to anyone who wants a patio built - they used quality materials and my patio looks great!!

My home was built in 1973, as was a sunroom off the back of the house.  It was pretty great back in the day I'm sure, made of cinder block, glass louvers and lots of aluminum.  It had no thermal insulation, so it was too hot in the summer and too cold in the winter.  Worse yet, it was <strong>lower</strong> than the hardscape in the backyard, so rain was a major problem.  It was an eyesore and it's been a big thorn in my side for YEARS.  I'd had other contractors and sunroom companies come out to have a look, but none of them seemed to listen to me or understand what I wanted.  Years pass, the situation gets worse and I'm starting to have nightmares when it rains. <br /> Enter Al Benson and Steve Kinsman of Aero Patio.  They spent several hours in my home at the beginning, explaining AND LISTENING.  With them it was straightforward.  They had a great product at a fair price (not the cheapest as they will tell you themselves, but TRUST ME, you don't want the cheapest if you're looking for a good sunroom you can actually live in).  Everything they said made sense and there was no hard-sell AT ALL.  They were just a joy to work with right from the beginning.  I took some time to think it over and my husband and I hired them to do our project.  <br /> From that moment on is when the homeowner usually begins to worry.  Will the people you hired live up to your expectations?  Will they DO what they said they would when you were in the "courtship" phase?  Will you be left hanging with all those "unexpected extra expenses they could not have known about when you signed the contract?"  Well, let me tell you, Al and Steve delivered EVERYTHING they promised and MORE.  <br /> From the first steps of demolition, Al and Steve were there, introducing me to the crew who would be responsible for that phase of the work (see my review of D.E. Contreras - an outstanding contractor).  Demolition went really well - fast, clean and as easy as demolition can be.  Next, the concrete was poured and flagstone was cut out (and later re-installed).  This phase (and some additional work I had done) is reviewed separately under D.E. Contreras.  <br /> Next, the room went up.  Al and Steve introduced us to Justin and Jacob who were absolutely fantastic.  As luck would have it, the weather was not good on our first building day, but everyone (the weather forecasters included) said it would pass, so the two of them started in with the perimeter footing.  And then the clouds came in over us and it started to pour.  Now we have a situation - the perimeter (into which the walls will fit) is in and it is attached to a perfectly level concrete pad, so now it's filling with water like a boat.  The water level is rising and it was a mess to be out there.  Jacob and Justin are on their knees with pails and push brooms, bailing out the water so it doesn't get close to the level of the foundation of the house.  They worked in the pouring rain, bailing and putting in the walls so they could get the roof up.  Which they did.  It was incredible.  <br /> The next day, they finished the windows, the sliding door, the electrical and everything else.  The room was starting to look amazing already! <br /> Next, Steve and Al introduced us to the drywall crew who came in the following week and did an absolutely amazing job, turning what were once exterior walls (which had gone through several transformations over the years) into perfectly straight interior walls which match the color and finish of the 2 new walls.  This was no easy task - the walls had been covered at various times int he past with stucco, wood and shingles.  I honestly cannot believe how GORGEOUS these new walls are.  <br /> Last step - flooring.  Conrad at Sid's Carpet Barn was WONDERFUL.  Al and Steve actually brought over samples for us to see, but we ended up going to the Carpet Barn ourselves to look at everything - though we ended up selecting one of Steve and Al's suggestions (they are GOOD!!)  The following week, Ernie and Jose came out and installed a beautiful floor.  As with every other crew involved, Ernie and Jose were organized, clean and wonderful to work with - and the result is outstanding.  And now the transformation is complete.     <br /> Throughout the entire process (which took about 6 weeks, just as promised), Al and Steve were incredible and always "hands-on."  They personally introduced us to every person who worked on our room and that made a huge impression on us.  As people, Steve and Al are always available and always eager to help make things not only right, but better.  I simply cannot recommend them highly enough.  I have never had such a positive experience with any service provider, period.  <br /> We will be using the sunroom as my office, so I will spend a LOT of time out there - and I will never forget Steve and Al and how they turned my flooding-nightmare sunroom into the best room of our home.  THANK YOU AL AND STEVE FOR EVERYTHING!!!  You are the BEST!!!!

Al, Steve, and Michael were all professional, efficient, and friendly through every phase of the work. <br /> Al Benson is the consummate sales manager whom my husband and I have worked with on several other occasions during these last 16 yrs for various home remodeling projects.  We would trust Al with our home and our money ANYTIME!  He truly is a man of his word. His word is his bond, big time.  Al has even won national awards for his integrity!! <br /> Steve coordinated the workers, deliver date and times.  He made it all happen.  Very good man to work with.  Here, too, a man of his word. <br /> Michael, our installer, was very punctual, worked professionally, courteously, and efficiently.  He took great care with all the windows screens, and various parts that had to be removed before he could begin replacing our patio room walls with the improved panel.  Michael, also, put those 2 new doors in.  He cleaned up the work area daily and left our home with a great quality installation of these panels and doors.  It's added so much value to our home and made our view from our family room through to this newly updated patio room a much more attractive view. <br /> And, to top it all off, Al Benson stopped by a week or so later to bring us a quart of paint that matches the panels just in case we might need to touch up any scrapes or scratches over the years. <br /> If you need work done around your home, my husband, Ken, and I wholeheartedly recommend Aero Patio and Home Improvement with a 5 out of 5 stars rating!!  Don't waste time checking out other businesses.  You might as well start with and go with the best and the most trustworthy, high quality business: Aero!!

The only hold up was the permit and inspection processes. Once that was out of the way it was completed very quickly. <br /> My husband and I were out of town when construction started. The concrete was being poured on the day we returned and since we have 4 small dogs that use the grass area in back,  the company paid for the additional boarding until it was set and we could bring them home.  Very accommodating.

Began search for a contractor to rebuild deck and added cover over a year ago when it became evident that our old red wood deck needed to be replaced.  Got our original estimate from Aero Patio in May 2011.  Aero's estimate was the lowest by several thousand dollars.  Finally decided we were ready in Oct 2012, called Aero and were pleasantly surprised when they stuck to the estimate they had given us over a year ago  and promised to complete the work before Thanksgiving. <br /> After removing the old decking, it was discovered that the old stringers and the treated foundation lumber was rotted and had to be replaced which Aero did charging only for the material costs. <br /> During the rebuilding, Aero personnel were pleasant, personable, always willing to explain the process, answer any questions and listen to our comments and ideas.  They also did a great job in cleaning up after the job was completed. <br /> The end result is a beautiful new deck and awning with which we are extremely happy.  We would be happy to recommend Aero to friends and family.