Affordable Restoration LLC

I made a Big Deal purchase with them. It went well. They're an A on everything. They did extra work and I paid more, but they gave me a reasonable rate and I was happy with them. They were professional, punctual and did a thorough job. I was happy with them.

This was a big deal purchase. The work was just wonderful. There were two guys and they were nice people. They charged me more than the price of the big deal.

Canceled twice, had to get a refund. However, kudos to Angie's List for swift and fair resolution process. They should change the name of Affordable Restorations to "Unreliable Restorations." It really annoys me when I arrange my schedule to accommodate service people and they don't respect my time. I wonder if some of these HVAC companies don't want to come out for a simple cleaning and inspection because they're afraid they won't make any money off of you unless you called because it's broken. I don't even have any ductwork. Ice cream job and they blew me off. Twice.

They will not give me a receipt for the inspection of my furnace. I was told he would email it to me and I have not received it. I have contacted them many times with no response.

I never heard from this company. After several attempts to contact them directly, I contacted Angie's List who also reached out to them on my behalf. After waiting almost a month, I contacted Angie's List and got a refund. If this poor service is any indication of the quality of the business, I probably dodged a bullet by not having the service done and just getting my money back.

They did a good job, but they won't return my phone calls because they cut a wire in my furnace. I had to have it repaired and it was $100 and I was trying to get it back from them, but they won't return my calls. The tech opened the door to look in the furnace and when he did he cut a wire and messed up my air conditioning. I call them they said they will call me. I call them I leave a message and they won't return my call. They did a good job.

Clean, needed repairs made

After missing their initial appointment, they finally came and took the necessary measurements. Now they've missed the installation appointment and I can't get in touch with them to reschedule.

Overcharged and sloppy job. The tape they used to hold the insulation back in place is falling apart. Responded to a very inexpensive coupon and was charged 20 times that price... Was so concerned with family issues that I did not react at the time and accepted their price which was a big mistake! It's a sort of Bait and Switch trap.

Eric Vieu should have installed a 2.5-ton AC unit for me, but he made a huge mistake and installed a wrong 2-ton AC unit instead on 08/20/2016. I paid the money on 08/16/2016 ahead of time and they overcharged me $482! Eric made numerous promises that a refund check will be issued in early September, all of the documents will be mailed/emailed to me soon and the old AC unit will be removed since 08/20/2016 .... However, after waiting for more than 5 weeks, I still did not receive anything - no documents, no print receipt, no warranty paper, no refund. Angieslist should not have recommended this company with such poor reputation to her subscribers. Just let you know - the former name of this company is Gold Star restorations LLC, The link is here: [*** Link removed ***] In this settlement, it is clearly stated that "Should the company, which ceased business operations in August 2008, re-open, the agreement requires it and Vieu to change their business practices to ensure future consumers are provided with open and honest communication and that merchandise will only be paid for after delivery. Any violation of the terms of the agreement will subject Gold Star and Vieu to a $30,000 civil penalty." They charged me before AC installation/service delivered, which has violated the settlement. I will file a complaint to GA as well as to BBB.org.

I bought two "$59 for a 22-Point Winter Furnace Inspection and Cleaning". I have my furnaces cleaned every year. It usually takes an hour per furnace. This provider spend FIVE MINUTES verifying that the furnaces were functional. (I could've done that.) They did NOT do a cleaning. That is not acceptable.

Eric and Jacob Vieu run this company and have the worst morals I have every witnessed. The came to do duct cleaning pressured me into paying more and purchasing their UV light-WELL I shouldn't have trusted them, they left and never ever returned. I spoke to them numerous times and they never came through and finished the service or delivered my part. PLEASE do not trust them or even let them into your house... Their services are a scam.

Waste of Money. The job is a joke and the advertising is false. They just want to upsell their service. They were not happy when i said i just wanted what i paid for. I could have just flushed money down the drain. Angines List/promote should not put rip offs like this

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This provider came out on the 25th of july to follow through with the service and while they were there they immediately tried to sell other products with high pressure sales tactics to the point where they called owner and tried to negotiate price for other things to push sale. I absolutely did not want any other products or services especially when some of them were priced upwards of $1200. After continuous pressure I finally fell prey to a sales pitch and bought a uv light for the system. I actually already had one on there but once again due to high pressure against me to buy and the fact they said it would be an upgrade and they would give me a vet discount and basically forced me into it. On that day they took the existing one I had on my furnace and gave me a credit supposedly for it so now I have no uv light at all. They were supposed to come back on the 8th of aug. from 11-1 to install the new product. They did not install it that day due to putting in chemicals to kill mold in system. They did not show up on 8th of august which was in writing. I have been calling since the 8th of august and have been only getting the answering machine with no call back, along with the fact they immediately cashed my check for $290 on the 25th. I feel very taken advantage of and I want this provider to pay for a proper company to install my previous uv light.

Excellent job. I have been in my house for 14 yrs and have not had a real duct cleaning job since I've been here. I suffer from severe allergies, with a high allergic reaction to mold. Well needless to say, I've been living with the mold in my vents for a very long time. Once my ducts were cleaned and treated, I immediately noticed the air quality difference in my home. My allergies have subsided significantly. I am very pleased with the service AND most of all the price.

When they were here (6/30/16) they were very good but needed to return the following week with a part they needed to make. I am still waiting for that part, 8/15/16. I have left several messages at the Home office and on Eric's cell phone without a response back. I took one half day off of work because they scheduled an appointment and no one showed called the home office and never got a call back. Eric emailed me to say he entered it into the system for the following week, my mom took time off and again no one showed. I called both Eric and the Home Office to speak to someone and still haven't received a phone call back nor the part. An email came later stating I didn't need the part they promised the beginning of July. The lack of returning phone calls and customer service is horrific and no apologies nor attempts to make right on a promise. I spent $1688 and they literally cashed the check the minute they left my house and have not finished what they stated they would. I am not sure if Eric is the owner but I left messages of my concerns and being unhappy and to have the Owner contact me and have not received a phone call back. I wouldn't recommend this company to my worse enemy, they promise to be here and don't show up, when you actually get to speak to someone and they need to check on something and promise to call back they do not, and they haven't finished what they promised and here it is almost two months later. The lack of care for their customers is disgusting and I spent a lot of money and am now wondering if I really had all the issues they stated I had. I am suppose to get a discount if I keep paperwork for every two years of future cleanings, I will not be using them in the future, I will contact someone else. I only wanted them to communicate when they stated they would, show up when they scheduled time with me, and to finish the product but Eric's emails are very cocky and not customer service friendly. Please save your money and do not use these people. I will be contacting the Better Business Bureau and the state to share my complaints.

From the moment I purchased the coupon they were quick and courteous. We had an appointment scheduled the next day for early the next week. They arrived a few minutes earlier than expected and got to work right away. They identified my old dryer vent as being very easy to tear and a fire hazard, so they offered to replace it with a stronger one for an additional $80. That came with a service warranty that included an annual cleaning for $49. Since they completed their work, my average drying time has been cut by 25%-35%. My household probably runs the dryer 8-10 times a week, so this is providing an immediate savings on our monthly electric bill. This coupon was well worth the money and I'm very happy with the level of service provided.

Good to Fair. The special did not include opening the ductwork so it could be cleaned..an extra $100 to actually do the job, then they gave me a quote of $2500 extra to do a complete job. Not a big pressure sale, but I wound up paying $600 extra for the $149 duct cleaning. Plus one duct now makes noise as if something is stuck in it. Calling another company to look at that.

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Excellent. The company was prompt in scheduling the cleaning, got here when they said they would, explained the process and showed me the results. They also made suggestions for future service. The two young men were polite and hard working.

on time. very polite. no mess. did what was advertised.

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