Airco Service Inc

it was good, awesome, very helpful and always there to help.

It's been good. They deliver a good service and tech, They differently not the cheapest. But we got a really good value. They quality is good.

I been using them for 10 years. they are good.

I don't recommend this company to anyone. I had a punch list from an inspection in which a few things needed to be taken care of. My realtor let their tech in and gave him a copy of the list. After the work was completed, my husband contacted them for the invoice. A girl named Amber told my husband he couldn't see the invoice until he paid the bill. Since we were never given an estimate, we had no idea what the amount would be. My husband then told Amber that that's not how it works and to my understanding, she threatened him with putting a lien on our house. She finally sent us a bill with nothing itemized which my husband promptly paid. I reviewed the bill and noticed the tech did not address one of the issues. I called their office and emailed them asking that their tech address it as the sell of our house was dependent upon it. I finally got a response which in no way addressed what was asked of them. Needless to say, the closing date came and went. So, the state inspector came and inspected the hot water heater and the inspection failed. I notified Airco and told them I wanted full reimbursement and they made all kinds of excuses of why it wasn't what they did. It's funny though, the inspection failed from all of the work that they had just performed. The wording on the invoice and the wording of the failed inspection was almost identical. I had to have another company, Plumb Crazy (they were fantastic and so professional) come in and clean up the mess Airco made. The Plumb Crazy tech even asked me why Airco replaced materials that were within code with materials that were not. All I could say was "I have no idea."

Service technician was prompt and courteous and fixes the unit in less than 30 minutes. He also explained how I could fix it in the future.

Great, They were very professional. They were very respectful and helpful. David H and Alex S were the best, and were on time.

1) Outside faucet was replaced and works great. 2) Tech found and removed a bit of plastic that we couldn't find. Noise gone. 3) Problem determined to be a bad solenoid. He didn't have the part but he did put me in touch with Delta to order it. I'll have to put it in myself or pay another service call. 4) Tried to repair with new flapper balls (which I had already tried). Dye revealed slow leak continued, so he replaced one entire flush assembly which stopped the leak. He only had one kit on his truck though, so the other one I will have to replace. That's annoying. The professionalism downgrade is due to 1) the wet-vac he used to suck water out of the toilet tank sprayed fine drops of wet, greasy water across my bathroom. I was right there and cleaned it up in a few minutes with paper towels (and threw the dirtied rug in the washer). I told him it was no big deal, but it was annoying that he didn't apologize. He just said "it has a filter" like it hadn't just happened right in front of me. 2) He later dribbled a little blue-dyed water across the clean upstairs bathroom floor as he was going back out to his truck. My wife found it and was angrily asking me what happened (upstairs) when he came back in. He yelled "because I'm an idiot" and went upstairs. I thought that was his way of apologizing but no -- he was angry because he wrongly thought my wife called him that. She didn't, and she told him so. He said "I thought that's what I heard". My wife was so upset at being falsely accused she left the house. When he was all done and ready to leave I confronted him on this, telling him I was there and my wife did not call him an idiot and that she is not one to say such things. He finally apologized, but my wife wasn't there to hear it. Finally, he spent 15 minutes or more working up the bill. I thought I would get details on what each repair cost, but the receipt only had totals. I thought it was a little expensive, but I don't have much experience with plumbing costs. I was happy to get 10% off because we are also an HVAC customer.

Good the guy was really professional

We can't say enough about the service we received from Airco. They were prompt and professional, communication was good, and we will definitely use they again.

They were extremely punctual for both the estimate, and the actual installation, with full explanation of how the machine works including the comparison between the cost of a tankless and a standard heater,. In addition, there has been some vibration noise (that only one member of the family can hear!) and they have been extremely thorough in working to lessen it, while being cheerful through the whole process, despite having to make extra trips to do so.

Airco did a good job on both the a/c and plumbing. they have an agreement plan for 169 dollars. it takes care of both a/c and heating. they also do plumbing and eletrical too.

Sean C. did an expert repair of our dramatic water leak into our garage on Saturday afternoon! He "knows his stuff" very well, and is a very congenial person with whom to work. We would definitely call on Sean at your company, if he is available again. Thank You for his wonderful service.

Great! Deshia was very personable and did a great job. He provided info on what he found.

Jody Ramon and Brian Owens were the lead men and Justin, a supervisor, and Nick Ecker, a salesperson were active members of this team. Cody helped install the 2nd day. Each of these men were more than I could ever expect. They did their part of the process and worked personally to service us as if we were family. They dealt with every concern we had, worked steadily for 2 and 1/2 full days, and left our home in better condition than they found it. The protected our carpets and cleaned up at the end of each work day. We have had an ongoing service relationship with Airco for over 10 years. So far, every person Airco has ever sent us has really serviced us outstandingly well. However, this removal and installation was over the top!! We really are pleased. The final chapter of the process will be schedule for next Wednesday when the Airco technician and the Sand Springs code inspector makes their final visit. Be sure to note that Jody and Brian have to be 2 of your very best crew members. Chris Holmes was our service man for several years but he now is doing commercial accounts for Airco. Jerry Evans, I believe his name is, now services our HVAC on a twice a year contract we have with you. Chris and Jerry are local Sand Springs residents and have really done our work well over the time period we have used Airco. But, this week with the men mentioned above has just been super!! They did everything and more than was ever promised. So far, we are really please with this big upgrade. For us, it was an extremely major decision and it went so well, thanks to this team that came together on our project!! We are so very grateful!!

Brandon R. was a fantastic Airco representative. We had two outdoor outlets that weren't functioning, and Brandon tracked down the problem. It was promptly repaired, and everything is working perfectly now!

Everything went we well. Communication was good. Work was completed on schedule with no issues.

Harley did a great job today. He was prompt and efficient. He took time to answer all my questions was overall professional.

John M was great. He was efficient, quick, informative on the problem, cheerful. Should be named employee of the month.

He did a great job

GREAT! Charlie was wonderful. This was a Christmas surprise for my husband and Charlie played along with everything I needed. He parked next door at the neighbors house and I was able to sneak him in and out! He was very kind, courteous, very professional and knowledgeable. It didn't take very long for the install and he did a beautiful job. He told me at the start how much it would cost and showed me how to work the system afterwards! I am very pleased with Charlie and Airco! Thanks so much!

Excellent! Jody and David were professional and did outstanding work. Would absolutely hire and recommend them for anyone needing this type of service.

Perfectly. As usual.

9 hours- twice as long as expected. The old tank was impacted with over a foot of silt so they had to siphon the water out the top (not their fault). That alone put them behind by 2 hours. Then they had trouble getting the new up-to-code flu installed (their fault). But the team stuck with it and got everything in properly, instead of cutting corners or leaving it half-done and returning the next day.

The installers were incredibly courteous, clean, and very professional. They answered all my questions and showed me everything they were doing. The installation was done quickly and on schedule. The H/VAC system works beautifully!!!! I have already noticed a significant drop in my electricity bills. I have since hired Airco to not only perform further electrical work, but to also do some major plumbing work involving complete replacement of old iron pipes. Again, the work was professional, on schedule, and completely solved the problem. I plan to continue to hire Airco to do any electrical/plumbing work needed in the future.

Great, thorough installation job. Efficiently done.