Aire Serv of Harrisburg

It went very well. They were punctual and very professional.

My expectations were exceeded.

Fine. No problems.

Not well. The owner showed no concern about the danger that my family was exposed to due to his tech's negligence of doing a nonthorough cleaning. He was only concerned that I did not call them to service the unknown problem (at the time the furnace would start). When I called Eshenaurs, I wasn't expecting to have my furnace 're-cleaned' a week later.

Serviceman was prompt, courteous, and told me basically about what he would do to service the furnace before he started work. Reported that it was in good condition, needed only to replace the filter, which he did.

The technician performed the routine check. I had a small issue that I informed him where a damper actuator had gone bad. When I showed him the part he had no clue how to repair. He informed me he would research and get back to me. He never called me. Two weeks later I called their office to inquire about responding. A customer service rep took my information, and I never heard back again.

The technician was very friendly and professional. He performed the inspection and reviewed it with me, no problems were found.

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It worked out okay but then my heating people took over servicing the air conditioner. They did what I asked them to do. The price wasn't bad but we landed up later moving on with my furnace contractor.

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<p>I called later in the day after a few other service companies with whom I had previously dealt indicated that the first service available would be the next day.  My AC condenser was completely frozen (so I had shut it down) and it was going to be another hot and very humid night so I searched online for someone else.  </p> <p>This is my first experience with Aire Serv.  Mark called to let me know that he was on his way and he arrived when he said he would.  He checked all parts of my system and explained everything that he was doing.  He was not at all rattled that I was looking over his shoulder the whole time.  So far so good on the service that he performed in correcting the issue with my AC.    </p> <p>Mark even installed a new condensation pump that I had purchased earlier in the day from Fagers. </p> <p>I gave no rating on the price because I have no previous experience on the cost for this service.     </p> <p>So far I am completely satisfied with the service performed.  My house is again comfortable on a very muggy day.  </p> <br />

The service worked out fine. They did what they needed to do. I had the service done within a few weeks of purchasing the Big Deal. There were no issues. Everything was fine. They showed up and did the job. There was nothing extra, nothing special, and nothing outstanding. The price was fine because I purchased a Special so that made it very reasonable. They responded very quickly. I probably would use them again in the future. The gentleman that was here was very reasonable.

Excellent. Very responsive to my schedule, cleaned their work site, very professional. <br />

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<p>Mark Huepenbecker was able to find out what the problem was with the HVAC and he explained in detail what the issue was and how it could be repaired before he started. He also noted some other issues with the unit and he explained some possible future issues with out repairs. We appreciated his work so much we purchased a service plan to cover any future repairs or services. </p> <p>Mark was very professional and he was interested in making sure we were happy with his service. He took the time and didn't rush in and rush out like most service providers. At the time he was at the house he overheard me talking with a plumber because we had some issues with a toilet. Mark indicated that they are also plumbers as well but they don't advertise it because of their work load with HVAC customers. Mark made the exception and repaired the toilet at no cost. Now days it's hard to find people who go over and beyond what is required to help their customers.</p> <p><br /></p> <p>We are now customers of </p> <p>Aire Serv for life. Thanks very much to Mark and his Team</p> <p>Trotter and Kathy Collier</p> <br />

On one of the hottest days of the year, our A/C system decided to quit. Because my wife has asthma being without A/C can be a problem. Some time earlier, an electrician recommended AireServ should be ever need heating or A/C work. Mark Huepenbecker, owner of the AireServ franchise in Harrisburg, took our emergency call and agreed to come by when he finished his scheduled appointments that day - a Friday. He got here about 7pm or so, spent a hour or two working on our system to get it up and running. We agreed to talk on Monday to see if the repair held over the weekend. It did!. I told Mark that I still wanted to consider replacing the 14 year old system which surely was inefficient compared to what was available today. <br /> Several weeks later, Mark spent a few hours at our home explaining replacement options and answering our numerous questions. He was very patient and at the end of the visit we selected a system which included an electronic air cleaner and, for winter months, a humidifier. Installation was to begin on July 2nd. <br /> Mark and two interns arrived on schedule and ready to go. Unfortunately, when they opened the box containing the main indoor unit, it had cosmetic damage. Mark and I agreed that, although the unit might function flawlessly, since I was paying full price, I should get a first- line product. He immediately contacted his supplier to order a replacement unit, scheduled his crew to pick it up the next day and began work on removing the existing system. <br /> Because he was delayed on our job by the damaged unit, those scheduled immediately thereafter could either have 1) been delayed causing yet another project to be behind or 2) Mark and his team could work some very long hours on more than one job at a time. He choose the latter. Through what obviously was some very careful planning, when he was physically at the other job, his interns were working here in constant touch with him. The reverse was, of course, true. I never once felt that our project suffered because he was juggling two jobs. In fact, although we agreed on a July 31st completion date, we were done on the 29th. <br /> One final comment about the job. Mark discovered that the old vent system which delivers the hot/cool air to the rooms had been modified several times over the years. Because of this, a substantial portion of, in this case, the cool air was being lost before it even reached the inside of the house. He consulted with some colleagues and designed a modification to the venting system which required some unplanned work. I was fully informed as that work progressed. Between the new system and the modified vent system we are keeping the temperature set at between 5 and 8 degrees lower than before yet we are receiving, what we think, is more cooling. On several occasions, my wife has said "it's down right cold in here!". Thanks, Mark !! <br /> If you are considering a replacement heating/air conditioning system or need repairs to an existing system, I urge you to contact AireServ Heating and A/C of Harrisburg and speak with Mark. In his field, I am quite confident that you would have to go a very long way to find a better company, better employees or a better chief technician. <br />