Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
AJR Heating & Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
A.J.R. is a local family owned buisiness in the Baltimore area. We offer full financig, service all major brands of equipment, and carry the top brands for replacement systems. We run our company on cutomer satisfaction and refferals. We keep your home neat and clean as we treat it as if it were our own. We offer free estimates on all replacement systems, offering the bge rebate, and federal tax credit systems. We also offer Geothermal systems to save further on utility costs.Anything from service contracts to whole duct systems, residential and commercial. We can neatly and efficiently handle any of your hvac needs.(410)242-7177or a.j.r.heatingandac@gmail.com
Business highlights
Emergency services offered
22 years of experience
Services we offer
air cleaners, all hvac needs, from service agreements to complete system installs, humidifiers, uv lights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.461 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 2% | ||
| 7% | ||
| 8% |
Showing 1-25 of 61 reviews
Christopher H.
May 2019
- Bought a Rheem heat pump and air handler from AJR- price was very reasonable. - Techs lied at time of install. Said the air handler didn't come with a filter assembly and didn't need one. This was because they didn't bring the part with them and already installed the air handler. I called the office and techs were ordered to get the filter housing and install. Shameful. -Techs did not put down effective protection to guard wood floor. Instead of rubber mats, they used drop clothes. Result- numerous dings and a three inch floor gash in a conspicuous place. - Both the air handler (air handler) and the heat pump (full failure) failed to work properly starting a week after install. AJR, to its credit replaced both with same models at no cost. - New air handler continued to knock- AJR tried different fixes on three occasions, all unsuccessful. - After two months and no final fix, I asked for a refund and wanted to return the system. - This is where the runaround happened. Owner (Jim) told me he wanted to give a refund, but that we would have to continue to work through Rheem. Translation- AJR won't give a customer a refund and take the system back, but if Rheem gives a refund, AJR will pass it along. He would never eat the cost himself. - Got tired of the runaround and I had a new Lennox system was installed by Horizon. Very happy with that install and Horizon overall- the system runs great. -Just passing it along- Horizon did not have positive things to say about the quality of the Rheem install job prior to removing it. - Eventually stopped hearing from AJR owner about a refund. Had told him several times to pick up the Rheem system upon its removal from Horizon, did not do so. - AJR should not be trusted. You get what you pay for.
Laura P.
Aug 2016
unknown
Jennifer W.
Aug 2016
unknown
Susan B.
Apr 2016
unknown
DAVID M.
Mar 2016
They performed the job adequately although it was not clearly stated how detailed they would need to be for this simple task. In hindsight it could have been done much easier if I had known more. They charged 100 dollars per hour in labor. Materials were extra. The job only took three total hours to complete but they robbed me in the materials. A filter that costs any where from 35-50 dollars (looked up on Internet) they charged me 460 dollars. The freon was also marked up quite a bit. Live and learn. Stay away from this company. <br />
Ethel P.
Jan 2016
AJR <br />I had a horrifying experience with this company. I WOULD NOT recommend using their services. I am a single female owner of a condo and was well aware of the difficulty involved in replacing an old air conditioning unit in my building. I had consulted with condo management and others who had completed AC replacements in my building. I also had and provided the model numbers for replacement parts to AJR's estimator as well as explained the level of difficulty involved to the estimator. The company assured me that they could complete the job and gave me a 2-day turn-around. We scheduled the installation 6 weeks out, since the equipment was a special order. I took two-days off from work for the installation. The first day after waiting several hours I received a call that the wrong equipment had been sent from the manufacturer. If equipment had been checked beforehand I wouldn't have wasted a day missing work. The company assured me they could get the equipment in two weeks. They also said they would throw in a free maintenance for my inconvenience. We rescheduled and the day before installation I got a call that wrong equipment was sent AGAIN. This time I was told that they would either reimburse a portion of my money or send me a visa gift card. The first day of installation the men were unprepared, didn't know the scope or difficulty of the job, and didn't have the right tools. As a result, not much work was done, they had to contact the owner for guidance and left early. Day 2, Friday, work was not complete and they left the place a mess. They were to come back Saturday, no one called or showed up. When I reached someone finally after waiting all day, I was again told I would get money back or a Visa card. The next week (day 3 off from work) when work was completed by the OWNER and his employee, he was unapologetic! The owner didn't even acknowledge the problems that occurred. This all happened in September/October 2015. Since then, I have received no maintenance plan, reimbursement, or Visa card. I contacted the company in December 2015, via email so I would have something in writing and I have received no response. I caution anyone who uses their services! After spending the amount of money necessary and dealing with their mistakes I would have expected better treatment. Obviously they do not value their customers!!!! <br />
Roslyn Z.
Jun 2015
I tried to work with the company for a resolution, but they kept stalling and telling me they would look over the documents of proof I sent and get back to me. They never did. <br /> Details of the case: <br /> Installation <br /> On September 9, <br /> 2014, AJR installed a Rheem Commercial Classic Series Package Heat Pump <br /> heat pump at our location on the roof of Suite <br /> A at 8288 Telegraph Rd in Odenton, MD. During September and October the <br /> temperature outside was not extreme and we used very little heat or air <br /> conditioning. <br /> <br /> First Service Call <br /> A high electricity <br /> bill received in December prompted the December 10, 2014 service call. <br /> My electric bill <br /> from the previous year dated December 2013, with my old and poorly functioning <br /> heat pump, used 2,364 kWh and the cost was $149.42. For the same number of days and same average <br /> temperature, 42, my recent bill dated December 2014, used 4,973 kWh, cost <br /> $708.78, a difference of $559.36. Unfortunately when James made the service <br /> call on December 10, 2015 he did not diagnose the true problem. That ticket <br /> stated that the red wire to the circuit board was not tight and he tightened it <br /> and "operation all ok". We now know it <br /> was not all ok. <br /> <br /> Second Service <br /> Call <br /> My electric bill <br /> from the previous year dated January 2014, with the same old and defective heat <br /> pump, used 2449 kWh, average temperature was 36, cost $321.81. My electric bill dated January 2015, average temperature <br /> 42, showed usage of 9868 kWh, for a cost of $1405.44, difference of $1083.59. Again I requested a service call because of very high <br /> usage and high charges on our electric bill for January. This time the abnormal <br /> charges were more than $1,000 over the usual for the average temperatures. On Friday, <br /> January 23, 2015, James made the service call and could find nothing wrong <br /> with the heat pump, but guessed the problem might be related to the thermostat <br /> or the wiring. He recommended putting in <br /> a new thermostat with emergency heat indicator. Again, the diagnosis was incorrect. <br /> <br /> Third Service Call <br /> On Wednesday, <br /> January 28, 2015, Woody, the Service Manager, finally diagnosed the <br /> problem. He said that the old heat pump had five wires to the <br /> thermostat and the new heat pump required eight. The new system was not wired <br /> correctly. To change to eight would have been an additional charge to the <br /> landlord (Pioneer) who was paying for the installation. Correct wiring was essential to the new system <br /> operating properly. Woody said that <br /> as a result of the system being unable to function properly and relying on <br /> emergency heat, it was using an unusual number of kWh. During this service call <br /> Woody made some adjustments to enable the heat to temporarily work albeit using <br /> emergency heat. He stated that it <br /> shouldn't have been installed with the original wiring in the wall and that <br /> "That's why a bunch of guys have been fired since then." <br /> <br /> <br /> Fourth Service <br /> Call -following week early February <br /> Woody did <br /> extensive rewiring and replaced the thermostat. <br /> The electricity usage dropped to normal right after the rewiring was <br /> done and has been normal since. <br /> <br /> Costs <br /> <br /> The original <br /> installation overtaxed an old wiring system and as a result, the heat pump <br /> could not heat the suite. Instead, the <br /> emergency heat kicked in and that is extremely expensive. <br /> <br /> I incurred <br /> additional electric costs in December and January of $1,642.95 as a result of <br /> this installation error and the two service calls which incorrectly diagnosed <br /> the problem. This does not include the last two weeks, during which <br /> the emergency heat kept running, and an additional 3643 kwh were used for an estimated <br /> electric cost $510. <br /> <br />
LAURA F.
Jan 2015
They didn't do everything I had thought they would but it was still a good job.
Brent K.
Dec 2014
Great work all the way around. Adam and Tyled worked hard all day to take out my old AC and furnace and install a new one. They went out of their way to repair damaged drywall and floorboards (they did not cause the damage, it was old) including making a trip to Home Depot for supplies. I was curious as I always am with home projects and they answered all my questions and explained the installation process without getting annoyed or inpatient with me. The job was extraordinarily difficult due to the home being old and the previous work being of poor quality and they did not complain or try and charge me any extra fees. I would recommend them to anyone in the DFW area without hesitation. Thanks guys.
Lawrence L.
Oct 2014
unknown
Mary F.
Aug 2014
They were a lot cheaper and excellent. They just did an amazing job and they just went extra miles.
FRANK C.
Jun 2014
The job went good overall. I will recommend them to others but they have to make sure that their employees are doing it the right way. Because they turned on some load buried walls in my house. I know how to build a house so it was not a problem for me to fix but if somebody did not know, it will be just like plastered buried walls that turned out. It would not be safe for the owner of the home in the long term. But overall the job was good but he just need to know how to do it right. Their product is also good. But no one should start altering wall like that.
Marike V.
Jun 2014
unknown
Laura V.
May 2014
Have hired them for heating and air maintenance past several years. Each time got a 4 hour window and tech has shown up after the window with no late notice. Very poor customer service. I had to chase them down to get a time after the 4 hours pasted. Frustrating.
Response from AJR Heating & Air Conditioning
"This problem occurred due to a lack of communication & the customer not answering the phone when called ahead for the appointment. My technicians are told not to go to any customers house without being able to get a hold of the customer by phone first unless otherwise specified. I spoke with the customer directly, apologized & also offered them a huge discount on there next service due to the inconvenience which I though had rectified the situation. This customer did not obtain our services through Anige's List they are a former neighbor of the owner."
Amy S.
May 2014
Not trustworthy
Response from AJR Heating & Air Conditioning
"We did install this boiler & we installed the nozzle that the manufacturer sent with the equipment, there was no reason that we would have thought otherwise of this being the wrong part. The customer has not called us in recent months for any ongoing issue with this piece of equipment, if she had we would have taken care of any issues asap without any charges. From my records it shows that this customer has not contacted us for anything since the install was completed."
Erin S.
Apr 2014
All the reviews seem to be good and it blows our mind. We have spent thousands of dollars every year since we had the house and every six months we have to save or spend a couple of thousand dollars. It's just a they don't fix the problem the first time so they are coming back and repeatedly fixing the same problem we've run over. We are buying parts and we seem to still have the same problem no matter what it is. The last time they were here, they did not even come in the house to look at it. They looked at it from the outside and they told us we needed to have a $700 repair to the outside unit. As they were leaving we were like, wouldn't they come in the house and look at the inside unit and see why there's a noise coming from this inside unit and they were like, "what do you mean?" So I guess, the office when they scheduled the appointment never passed on any of the information to the technician who was coming out to actually look at the unit. So he went and just looked at the outside and never came in the house. I will never go back to them again and would not recommend them to anyone. They charged us for a lot of money for stuff under warranty so I am not exactly sure how the warranty does. It spent thousand of dollars with them for a unit installed in the house and every year they have to come out and service it and fix it. I spent lots of lots of money on this brand new unit that never ever had worked right since they have installed it. So for their pricing, we spent a lot of money for something that we did not necessarily have to pay for. The technicians that came out typically did a good job and I don't blame them for the things in the A/C breaking.
Response from AJR Heating & Air Conditioning
"This unit had some major manufacturers defect & we took care of this customer the best we could, the parts were always covered under warranty through the manufacturer the only charges were for labor & freon which is never covered under any manufacturers warranty. Also the customer had always had issues during extreme weather & were always taken care of right away. The only time they may have had to wait is if the part was not in stock & had to be ordered from the factory. Regarding telling the technician where the problem is coming from is something that we do do in the office but after the technicians runs numerous service calls they cannot always remember every single detail of what we tell them. We worked with this customer time & time again with the pricing & did everything we could to make them happy. We are sorry to loose customers but you cant always make everyone happy no matter how much you do for them. I have offered them maintenance policies in the past to try & compensate for some of the charges & I thought that had made them happy but apparently now. If you check our reviews you will see that this is a very uncommon occurrence."
Marie S.
Mar 2014
Came out on time and with the phone call ahead of time so I could come home to meet them. Repaired the furnace the same day. I did not grade on cost as I don't have anything to compare to for this service.
Danielle W.
Mar 2014
We used the coupon first to have them come out and check. Then we had them come back to replace the heating unit. They did a great job. We were very happy with them. They were pretty straightforward with us. We had an old unit that was probably on its last days. They gave us all the options. We felt like they were pretty honest about it. We did our research, and they were telling us the truth. They did a really quick job, and the price was good.
Grant F.
Mar 2014
Everything went great. The company was responsive to my phone calls in setting up the appt. The gentleman (Greg) who performed the install called me with sufficient notice as to when he would be at my house. He triaged my request on the phone so that he could have all the parts he needed before surveying the equipment and work area. He was polite, professional and finished the job in just under 2 hours. He showed me how everything worked before he left and made sure he addressed all my concerns before he departed. <br /> Thank you <br />
Deborah S.
Feb 2014
Excellent Service! James, the owner arrived on time and was very professional - explained the problems with my mom's HAVC system - didnt try 2 sell us something she did not need and the cost was very reasonible. The day they came the temperature outside was in the single digits & they men worked diligently all day - no complaining - very professional staff from the Kristan who responds to customer calls to James the owner. I would HIGHLY recommend this company to anyone in need of repairing, replacing, and/or servicing their HAVC system! <br />
Lanell S.
Jan 2014
Responsiveness was great. I called on a Saturday morning because I blew the fuse in my furnace Friday night. Woody showed up 10:30 am. He was finished by 10:45 am. 15 minutes of work cost me $222. <br /> The night before (Friday) I installed my "smart" thermostat (Nest) upstairs. I had already successfully installed one downstairs a couple days prior. Super easy and fast to install. Anyway, while I was installing the second one upstairs, like a dummy, I didn't turn off the power. The red wire sparked, and I blew the fuse in the furnace (lost power). I didn't want to call late on a Friday night, because I already had heat (I have 2 furnaces in my home, one upstairs, one downstairs). <br /> I called Saturday morning at 9:00am. The operator that I spoke to NEVER mentioned a service call fee, or hourly fee. But, I didn't ask either so I take the blame on that one. Woody showed up at 10:30 am. He changed the ($3) fuse, turned my Nest thermostat on, and answered the questions to finish setting it up (I had already wired it correctly the night before). He was done by 10:45. Here is the breakdown of my bill: $3 part, $99 service call, $120 labor = for a grand total of $222. REALLY? For 15 minutes of work on a Saturday? Wow! I will never call them again, that's for sure! <br />
Ray M.
Jan 2014
The tech arrived on time, on a weekend. He was very quick, very knowledgeable and very professional. He taught me a number of things I didn't know about my gas furnace. Rather than sell me something I didn't need, which a less honest repairman might have, he simply adjusted my controls and gave me some operating tips that quickly solved my problem. (emergency heat setting and previous owner self-wiring was the problem) I was only charged the cost of a weekend service call. AJR is impressive. <br />
David G.
Nov 2013
The guy who came out was professional, knowledgeable, and very helpful in explaining things and providing tips about maintenance and settings. He put bleach in the two drain lines, as required periodically. <br />
Nimit P.
Nov 2013
I searched Angie's list for a good heating and cooling company as our heating unit didn't start up when the winter set-in. I found and called AJR to schedule a visit. The first issue is that they don't give you the time of the day and so I had to wait for a whole day for them not to show up. Next time I called, they said that I was scheduled for next day but again they would not give me the time of the day. Thankfully they showed up early in the morning. <br /> They were here for like 45 mins and managed to start the unit. They said that the unit will have to be opened and cleaned and they will need to reschedule as it takes 3-4 hours. In next 1 hour, smoke started coming out of the unit and I shut it down. I called them again to schedule the clean up and get the unit working. They gave me a date and said that they can't give me the time and so I asked them to call before coming. I waited the whole day and they didn't come. I again called and they said that they were busy and gave me another day where I insisted that they give me the time. So the time was given as between 8am-12am. Now when they gave me the time range, I wasn't expecting them to call as I knew when they would come. Now they decide to call at 8am before coming. I did not pick up my phone(my fault) but I had someone waiting for them. Well so it happens that they did not come as I didn't take their call. <br /> I called them back and we discussed the miscommunication. So I go through the process of rescheduling last Thursday(10/31/2013). I asked them to come in that week but they said that the earliest they could do was next week, They gave me todays date (Monday-11/04/2013). Now I called them this morning when they did not show up, and I was told that they were scheduled for tomorrow and not Monday??????? <br /> I am done with them. After 2-3 weeks you would think that they will be courteous enough to give someone a priority but it seems they are too busy for good service. <br />
Response from AJR Heating & Air Conditioning
"We scheduled with this customer same day for the initial call, we went out advise that it needed maintenance & that it should not be ran until it was maintenance & thoroughly inspected after being taken apart due to the system being extremely old & not taken care of, we told the customer that this would need to be scheduled at a later date due to the time it would take to do it because of how severely dirty the unit was, the customer stated he would call us when he was ready to schedule the maintenance. The customer called us back several days later & we scheduled for a Friday, we were not able to schedule a time frame due to the heavy volume of calls that had already had been scheduled because it had become cold very quickly & were extremely busy, typically in extreme weather situations we do not schedule maintenance but we made an exception for this customer because we knew the system would not work properly or work at all without maintenance, The customer had stated that was fine as long as he received a call ahead, which we always do a 1/2 hour call ahead with every service call. We called the customer several times that Friday morning & he did not answer so we did not go to the call as per our protocol we do not go to calls unless we are sure the customer is there. He called the office late that afternoon telling us he had never received a call which I knew was un-true because not only had the technician tried to call but so had the office staff. We rescheduled with the customer for the following Tuesday because we were already extremely booked up, the customer called late Monday morning thinking he was scheduled for that morning I explained he must have mis-understood & that he was scheduled 1st call Tuesday morning. We went out Tuesday morning & after taking the boiler apart to perform the lengthy maintenance that was needed it was found that the maintenance would not take care of the issue & it was recommended to replace the system due to the age & lack of care. We submitted a proposal to the customer within 24 hours & have not yet gotten a response. This customer was also only charged for the initial call not for anything else that was done & it took over 2 hours to start performing the 2nd call & again we did not charge the customer for this."
Sandra J.
Oct 2013
I was very pleased with AJR! My furnaces were functioning but not blowing heat. This is our first year in this house (built in '89) and wanted to make sure everything was okay. I was surprised when she offered me an appointment the same day. And pleased when Woody came by late afternoon. It was simply a matter of relighting the pilots, but again, I wasn't sure. Woody was nice enough to ask if we knew how to relight them again (we do). And that was it. I would use AJR again for sure.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
AJR Heating & Air Conditioning is currently rated 4.4 overall out of 5.
AJR Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, AJR Heating & Air Conditioning offers free project estimates.
No, AJR Heating & Air Conditioning does not offer eco-friendly accreditations.
Yes, AJR Heating & Air Conditioning offers emergency services.
No, AJR Heating & Air Conditioning does not offer warranties.