Alexander's Foundations & Construction

DO NOT USE THIS BUSINESS unless you want your money taken and your home destroyed. During my experience with these scammers, I was falsely charged and lied to about the number of piers that were installed under my home. Sadly the very few they did decide to use were not installed properly. I paid for a major drain leak to be repaired to later find out it was not done and they were not licensed to do so. On top of that they did not get any required permits or inspections at any time they were creating their damage. Once they claimed to finish the job they never completed I was left with a lopsided overlifted house, large holes surrounding (resulting in my elderly Shih Tzu to fall into) and no longer able to use my elevator lift. Their carelessness and in my opinion intentional scamming and ruin has resulted in sleepless nights and daily worries wondering when this house will come collapsing down with us inside and or going up in flames from the extreme damage and when my family and I will be left with no home to return to.  This company will not honor their lifetime warranty and has falsified their insurance leaving no way to salvage the horror they created

Diagnostic was great and repair went swiftly

Once started, the work progressed quickly and was finished quickly. We are pleased with the results.

The job was done well and the important thing was that the warranty was transferred to the new owner!!

The team showed up on time and started their work and took great detail and you know. Addressing any problems. They worked quickly and completed the job in less than a day and a half. They’ve been repaired. Some of the tiles that were cracked due to slime of the work that they had to do went above and beyond to put everything back exactly the way they found it or even in better shape in the way they found it. Great experience and it was a really good value for the work that they did.

they were very thorough, they knew what they were doing. the floors are beautiful as well. I'm just very please with it.

ABC foundation repair did not follow the agreed contract as it was written. Contract stated a before and after hydrostat test was to be done and a camera was used to look for cracks in plumbing on what was supposed to be the "before" hydrotest. When demand was made for an "arfter" hydrostat test, Clay stated there was no leak. I hired a plumber to perform a hydrostat test for a second opinion and the plumbing failed the hydrostat test. Three less piers were installed than what was listed on the contract and when confronted ABC had to refund the difference due to the fact they charge per pier installation. Company stated landscaping shrubs would not be damaged and that they would tie them back out of the way. 4 shrubs were pulled up and thrown on my lawn. 3 were replanted after the work was done and 1 was thrown away by company. The other 3 are dying at this time. The home was vacant and workers left lights on in some rooms where lights were off and turned off lights in some rooms where they were supposed to be left on including outdoor lights when they left for the day. Clay stated they strive to level the foundation to completely level but at least within a half an inch. Final measurement after leveling was acutally 1.4 inches as measured by an engineer.

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It went horribly. I made this appointment originally 12/23/14 & due to the weather they were unable to do the work. I kept calling them & I wrote a letter stating that I wanted the job done correctly & not rushed & only work if weather will permit. They had been doing foundation work for us prior to replacing the driveway and the sidewalk.  They never provided an engineer certification before doing any work. On 12/13/14 we signed a contract for some foundation work to be done. I am supposed to have a 5yr warranty on the driveway & the sidewalk work. I have contacted them to let them know that there was a crack in the driveway & that the sidewalk is falling apart. They are willing to cover the repair for the sidewalk but not the driveway because "a big truck truck or heavy car supposedly came by & they can't cover it) but they can seal it & paint it for us for an extra fees. They said that the concrete was green & that was why it cracked. I have contacted them to try to get this company to cover this repair under warranty & they said NO!

Robert and Glenn talk very fast and both mumble, so it is difficult to understand them. Each conversation has to be repeated so we can understand clearly what was to happen.  <p>Previous foundation work by LevelCheck in 2002 paid $8,450.00 (22 piers outside) (7 interior piers) <em><strong>some</strong></em> piers were placed on concrete blocks; no i-beams were place which did not insure the integrity of the foundation. Since we've had <strong><em>severe movement</em></strong> inside and outside, cracks on ceilings, walls, window movement/broken, windows open with difficulty, as did doors, some doors did not latch and were crooked in the frame and there are cracks in the new siding, ?Hardiplank,? outside. (<em><strong>The previous company "LevelCheck" gave us a "Lifetime Guarantee" BUT ARE NO LONGER IN BUSINESS . Make sure whomever you choose to do your foundation, they have a good reputation and have been in business for a LONG TIME, AND SOLUBLE!!</strong></em>)  VERY, VERY EXPENSIVE LESSON!! </p> <p>The total cost was approximately $37,000.00. BUT the first contract was $18,000, required a $10,000 immediate payment with a $4,000.00 check when piers are ?ready? and another $4,000.00 <strong><em>after</em></strong> the ?flowable fill material? (slurry concrete) is poured. (Giving a 10% discount off original quote before the $18,000) The 2nd contract required a $10,000 so already paid $20,000 and only into 5 hours of work. Another payment due on the 21st when they found more plumbing problems under both bathrooms. Of course, another payment was asked for when the plumber came. <strong><em>Glen ultimately wanted the final payment</em></strong> <strong>before the work was completed.</strong> We had never worked with a contractor before that wanted payment <em><strong>before the work was done</strong></em>. Really poor business practice. We were having work done through the week before Thanksgiving and several of the workers left town and went to Mexico. Work continued, but only with a couple workers.</p> <p>I could never get a clear answer on whether they were going to go through the garage to access the load bearing wall. I asked several times. The foreman decided to dig from the back of the house and the midline over to that wall (then Glen told us he hadn't charged us for 6 feet of tunnel, which was included in the first contract.) How can we tell, other than what we see and hear? We certainly weren't going to crawl in the tunnels ourselves. In my opinion, that was a miscue between the boss and the foreman.</p> <p>They worked through Nov. and part of Dec before they started to level the house. When they started working on the wall between the dining room and the kitchen, the wall went right through the ceiling a couple inches. The front door is still out of square, as are the front windows. They are still extremely hard to close. When I told Robert the floor was still not level he said, "I told you I couldn't promise everything would be level," <strong><em>Well, what is the point of paying to have the work done??</em></strong></p> <p>They were supposed to check the existing piers and shore them up, but when I continued to ask if they would lower the east wall, they said they had not found the previous piers. Whenever we would point out to Glen that we had already had a tunnel dug under the house before, or pipes repaired, or already had piers placed, he always had an excuse for why he "needed" more money. He had to have money to pay the plumber beforehand; he had to have money to pay for 2 cement trucks of slurry beforehand, he had to have money to pay his people; had to have money because he was going to Austin. Really? Just poor business! </p> <p>After Christmas, they sent a couple men to backfill. They were supposed to place pvc pipe under the house to allow the slurry to be pumped under the house, They backfilled a 14 foot tunnel with no pvc and another 10 foot tunnel on the other side of the house without putting a pvc. They had had to stop work because of the rain. The next day when we noticed the tunnels filled and asked about the pipe they dug a little way on one side of the house and placed a pipe. It certainly was not as far into the tunnel as it had been dug. Then on the 14 ft tunnel <strong><em>no pvc. When they came to pump the cement truck hardly used all slurry, and certainly not 2 trucks filled for which we paid. When Mark asked Glen about it, he said he had given us other discounts. That wasn't the point; our concern is what about the 1 foot gap between the cement and foundation that didn't get slurry pumped up under the foundation?? I am sure within a short time we will have the dirt compacted and another gap between the foundation and the ground. Then we will have to pay another foundation company to level our house again.</em></strong></p> <p>We have had 3 or 4 friends come asking us who did our work, and we refuse to recommend them.</p>

If you use this contractor get everything drawn up in a contract by a very good lawyer, you will need it.

Everything went wellalthough 2 rain delays extended the time. Workers were promptly on the job. The foreman kept me appraised of the work being done and inspections required All workers were friendly an had a good attitude. The office paperwork ie receipts and work records is still not received. I will have to prod them on this matter.