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All Better Appliance LLC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
We are a small family owned appliance repair business based in Dickson County, Tennessee. Factory trained on almost every major brand out there. We treat every appliance we repair like it were our mother's and do not use high pressure sales tactics. Local service calls start at 79.99 for trip/diagnosis. Will provide you with a parts and labor quote after we diagnose your problem. Very reasonable labor rates. Lots of parts in stock and can get what we don't have in 1-2 days. Generally one of the fastest average repair times in the area. Super service award winner.
Business highlights
Emergency services offered
16 years of experience
Services we offer
Washers, ceiling fans, dishwashers, dryers, icemakers, lighting and basic electrical., ovens, plugs, refrigerators, switches, water heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8253 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 2% | ||
| 2% | ||
| 2% |
Showing 1-25 of 253 reviews
Terry H.
Dec 2020
Solid, reliable, expert service!!! Last April, at a time when it seemed we would not be able to get a dishwasher fixed, we called All Better Appliance. What seemed like an unrepairable condition for the dishwasher was diagnosed quickly, and parts ordered. Along with the expert diagnosis, was needed guidance that the dishwasher was worth fixing. A few days later, the part arrived, we were called, and Bruce returned. The repair was done quickly, and affordably. More recently, our clothes dryer had a serious problem. A control module malfunctioned, and nearly started an electrical fire. Again we called All Better Appliance, and asked for Bruce. They were very responsive, and had Bruce there the next day. Another fix or replace decision had to be made. With appliance availability to purchase very limited, fixing seemed to be our quickest option. The part for repair, although delayed by a day, arrived the day before we were traveling. Bruce extended his day to accommodate our repair and fixed the dryer allowing us the chance to finish packing clean clothes. Thanks to All Better Appliance and Bruce for exemplary and timely service at both times we really needed it. Highest recommendation!
Linda K.
Aug 2020
The company did a great job. They were knowledgeable and costs were reasonable. We are very satisfied with the overall outcome of what they did for us!
Paula M.
Jun 2020
Was purchased on sale.... Tech was unable to repair, would not have been worth it. Mr. Zachary is the best! How about arranging for him a raise. Good honest employees like him are hard to find, indeed rare these days, in age of crooks & rip-offs. We've seen our share, hopefully, now that we're consulting with Angie's list things are looking up. Thanks, Appreciate Ya! God's Blessings in Jesus's Name Amen ?
Steve D.
Mar 2020
He discovered the issue quickly and offered good advice about how to proceed. He got it working then and advised us we should buy a new one rather than put so much money into repairing the old one. He never pushed one way or the other. He simply gave me the options available.
Becky H.
Sep 2019
Awesome! They had a full schedule, so the appointment was a few days after I called. Great service, Fixed the fridge on initial appointment -- he had the part with him for the compressor starter. He ordered part for dishwasher and repaired it one week later.
Doc B.
Aug 2019
It could not have possibly gone better. The repair was done in no time and the cost was less than quoted. It doesn't get much better than that. I also want to add that somebody apparently was able to log in under my account and gave these people a rating of F and I want to apologize for that. It was not me and I would never give them a negative rating. As a matter of fact I just made an appointment with them to come and repair our washing machine so again I'm sorry for the problem. I have contacted Angie's List and asked them to remove it. For whatever reason they won't let you remove reviews yourself......which doesn't really make much sense to me but anyway...sorry for the mistake All Better Appliance LLC. You guys rock in my book.....
Doc B.
Aug 2019
It couldn't have gone better. The refrigerator was repaired in short order and for less than the estimate.
William W.
Aug 2019
Zach was a little late arriving, but once on site, he diagnosed the problem, checked for other problems, and repaired the dryer. It now works perfectly. He also checked the vent all the way to the roof. Zach also provided me with useful information about the dryer and vent. He was competent and thoroughly professional (not an experience I have always had with appliance repairmen). I will call All Better Appliance the next time I have an appliance problem.
Alpha-Zoe H.
Aug 2019
Great, would hire again in a heart beat.
Pam W.
Apr 2019
Bruce went out of his way to make this experience a great one. Definitely recommend. 5 stars
Christine B.
Mar 2019
Called and left a message requesting repair, and received a call back the same day. Received a text when they were on their way. Appointment time was 8-10 am, and Bruce was at my door by 9:30am, and left by 10:30am. Very prompt, professional, and he had the part I needed on his truck, so no waiting! I would definitely recommend, and would hire again!
Cheryl I.
Mar 2019
Very well.
Edward T.
Feb 2019
The tech did a great job. He was on time, professional and thorough. This is the 4th time I have used them-they have repaired an oven, built in microwave, washing machine, and now a dishwasher. Each time they have done a great job and fixed it right the first time.
David D.
Dec 2018
Look at the washer machine, and determine it be the main board. He was unable to find the board initially, and said he would call back in the morning with a determination if you could find the board. I never heard from them again
Response from All Better Appliance LLC
"Technician advised customer from house that part was no longer available from LG. I did try to find the part from other distributors, and even a used one couldn't be located. Based on the notes and the technician letting me know he had already advised the customer it wasn't available, I assumed that the ticket was closed as coded and no other information needed. I did reach out to the customer to explain that further today before providing a response. There was a bit of miscommunication between the technician and myself it appears since Zach had explained the customer was aware we wouldn't be able to get the part, and if we could find it we needed to call. The customer was under the impression we would call either way. Just wanted to reiterate we didn't ignore the customer or avoid calling him back, it was just confirmed the part wasn't available and we had already told him that, so I thought that was the end of it and he was already replacing it. I'm sorry for the miscommunication and hopefully next time we can work on something parts are available for and get you going in a timely fashion. Thank you for your review, and I will discuss with Zach to be more clear when/if a return call is needed."
William S.
Jul 2018
Very well, Brandon arrived exactly on time, very professional, He new the problem right away,and told me what to do. Just the standard service call
Veronica R.
Jul 2018
They set the appointment very quickly. Bruce the technician was on time, professional and worked quickly. I would highly recommend the company and specifically Bruce.
Lewis L.
Jun 2018
Scheduling was easy and the staff was courteous. I called 4 other companies and All Better was by far the best to work with. They showed up when they said and their labor charge was very reasonable, even though the repair required multiple visits.
W W.
May 2018
It went very well and they offer additional appliance repair.
Kurt K.
Feb 2018
I called ABA this morning and let them know them that the dryer did not work. Brandon told me that the technician informed me that I had to have dryer vent cleaned before I could use the dryer. I was not told that. I was only told that I needed to have the dryer vent cleaned. I was planning to have the dryer vent cleaned in the next few weeks. The technician should have told me: "Your dryer is still not working - do not use it until you have the vent cleaned." I just assumed that the dryer had been fixed - that my paying $226 meant my dryer worked. I was also disappointed that Brandon wanted to explain why it was my fault that the dryer did not work - that I should have known not to use the dryer until the vent had been cleaned. Brandon said he would "work" with me on reduced pricing to fix the dryer after I had the vent cleaned. No need for that - I will not be calling ABA again.
Response from All Better Appliance LLC
"Not a whole lot i can add to this. We did fail you by not putting in big bold letters on the ticket not to use the dryer, i will accept that fault. However you failed to mention that bruce took the time to explain the thermal fuse (which is a fire prevention device) blew due to lack of airflow, and that he walked your husband around the side of the house and showed him no to very very low air flow coming out. As you explained to me....you dont ubderstand dryers and that wasnt enough explanation for you and for that im truly sorry. You've been a great customer, in fact that is why i offered to deeply discount the replacement part. The dryer functioned fine when he left and with another fuse and a clean vent would function fine until this day. The miscommunication lies in no air flow out causing the machine to get too hot...which in turn means if the part we put on didnt blow again your house would burn down. From a technical standpoint im nit sure he could've explained it better....i usually dont even walk people outside to show the vent blocked up. I 110% believe he siad dont use it...but as part of our spill we always explain what is broken and why etc.....so at a minimum i know he said it shouldn't be used until the vent issues was resolved. I couldnt figure out from our conversation exactly what you wanted, whether it be a free cleaning, a waived bill, or just another service for free. Either way i doubt youve went this long without a dryer, so the issues likely resolved. I hope you remember all the good services with us and change your mind in the future. This was 100% miscommunication, and i did offer to help on the cost, but if you stand in someones home and say if you use this before cleaning it could burn your house down.....im not sure that do not use it would've sounded any different to you. I may be wrong and again if i am im sorry we failed you but from our conversation both you and your husband, he told you it had no airflow and the no airflow blew the fuse.....it doesnt take a rocket scientist to figure out if you run it longer with no airflow it will blow the same part again. Again, look at your previous review, i have had a great relationship with you all, i hope it can continue in the future, but im not gonna bend on the fact he told you it cant be used like it is, you used it, and now want us to warranty a part that saved your house from going up in flames. It did its job, i can help you with the price, beyond that i cant do any more. I appreciate your past and present business and i have instructed bruce and everyone to start having the customer initial that the machine cannot be used in these circunstances. So know you were part of a change in how we do business. Thank you, and as always give me a call if you'd like to discuss any further. 615 568 8501. Brandon"
Kellye M.
Jan 2018
Work was done timely, efficiently, and for the price I expected.
Jimmy D.
Dec 2017
Job went ok forgot part was completed timely
Mary M.
Dec 2017
Very well!
Susan B.
Oct 2017
Great. From the moment I called and spoke to Lou Ann until the serviceman arrived, every one was cordial and helpful. Kevin was prompt, calling when I was told he would. He was very professional, as well. The problem was indeed what I had thought. He fixed it in a timely manner and even checked the water line on the back of the fridge to make sure all was well there. My price, based on my initial diagnosis of the problem, was as quoted which included trip charge & tax. I will definitely call on them again for appliance repair.
DONNA H.
Oct 2017
FABULOUS!! How would I review this company? First by saying honesty, integrity and Skill! This was the 3rd company I called to fix my refrigerator's water dispenser. The first company was unknowledgeable and dishonest: told me that 2 parts needed to be replaced in addition to a coil cleaning that would cost me around $500, and that is with their "discounts". I told the repair person since they were trying to obviously cheat me I would not use their service and escorted him out the door. The 2nd person was referred by someone I did not know, and I should have checked his reviews which were appalling and shocking. This person scammed me out of $100 and told me I needed a part which he did not have as he had done to many others. I finally called All Better Appliance and was I ever pleased!! Bruce came out to check out the issue; a great technician and extremely honest. He told me I did not even need to replace anything but reconnected my water filter housing. After what I had been thru with 2 dishonest companies I was so relieved that there are repair people out there with high ethics. Bruce was also a very nice person and animal lover which is always a plus in my book. Thank you "All Better Appliance Company". YOU ARE THE BEST!! By the way they are very busy since they are so valued, so do wait for them to make it to your home. Patience will save you a lot of money, grief, and get your issue resolved correctly the first time without ripping you off!
Steve C.
Sep 2017
Great, great, great
Licensing
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FAQ
All Better Appliance LLC is currently rated 4.8 overall out of 5.
All Better Appliance LLC accepts the following forms of payment: CreditCard
No, All Better Appliance LLC does not offer free project estimates.
No, All Better Appliance LLC does not offer eco-friendly accreditations.
Yes, All Better Appliance LLC offers emergency services.
No, All Better Appliance LLC does not offer warranties.