Alliance Group

Roof is done and looks beautiful. The rest of the work has not started yet - fence, chimney, gutters, and inside ceilings.

Nightmare. I contracted them to replace my roof at the end of September and was told it would take 4-6 weeks start to finish. It has now been 11. Was told I would receive both rear gutters which were in the written contract as well as the requested front gutters. The roof was replaced quickly however they did not replace the soffets and fascia leaving bare wood exposed for 3 weeks while the receptionist argued with us about whether those and gutters were in contract (they were). Phone calls were placed almost every day and return phone calls from Wanda and/ or Adam were promised but never given. Turns out we finally found out that our sales rep and project manager were no longer eemployed which means there was nobody overseeing or representing this job which is why bare wood was exposed for 3 weeks in the rain. Following is a message I sent via their website with no response 3 days later:I contracted you to replace my roof. Joe was our sales rep who said since we were getting rear gutters that he would throw in the front as well since the gentleman would already be there cutting for the back. Verbal contract which is a legal binding contract in the state of Florida. Since I am the owner of the property currently whose name is on permit Rob would be considered a witness. Furthermore your website clearly states that free 6" gutters will be included if getting a new roof, just tell the sales rep during initial visit, which we did on both first and second visit along with a conversation with the then project manager, Trevor. So it was, in fact, mentioned 3 times. It should not matter if it was WRITTEN in the contract or not. We had a legal verbal contract with a representative of your company, and we did exactly what we were supposed to do in order to get those front gutters, now you need to honor that binding verbal contract or through your advertising on your website. If not you will be in violation of both a legal contract as well as nailed for false advertising. We have called MANY times and have been promised a return phone call from Wanda and Adam which has never happened even once to compound the frustration we were finally after many many complaints via phone calls that we placed told that our sales rep quit and our project manager had been let go. Joe stated also that it would take 4-6 weeks for completion start to finish. It has now been 11 weeks which is close to 3 months! I have sent 2 emails that have gone unanswered so those are documented. As well, I have taken a screen shot of this statement requesting satisfaction of the work order. I need a response via email: pennieburke@aol.com or a call placed to Rob Bucci: 772-579-5282 by EOB today, 12/13/17. Have not heard a thing yet. 12/15.

I got a fair price for good work. I didn't want to hire the cheapest guy with a truck, but obviously not spend a small fortune on my roof. My first impression of the sales man was positive, he had a professional demeanor and followed up when he said he would and updated me along the way. I wasn't home while the roof was getting installed but when I got home later that evening nothing was damaged on my property and the roof looked good so I can't complain. Overall, an easy and positive experience. Would recommend.

Alliance Group was referred to me by neighbors who has their roof replaced by them last year. They got someone out to my house the next morning, I got the quote the following day. After a few emails with the rep, I got my long list of questions answered. Work started the following week and took about 2 and half days. The guys cleaned up after themselves well, which was a concern because of experiences with crews I've hired in the past. I'd say overall, the process went smoothly and I'd hire them again.

The process from estimate to starting the work was surprisingly quick. Everything took about 2 weeks, with the actual work on the roof being completed in 1 day. The guys didn't leave behind any garbage and none of my landscaping got damaged. Would use again even for smaller jobs. I appreciate the professionalism of the office staff.