ALLIANCE SATELLITE INC

Daniel was quick to respond, arrive, and cash his check after performing his service. Two weeks later he has not responded to 3 voicemails and 1 text message regarding follow-up problems and customer satisfaction. <br /> Daniel advised me on the phone I would be able to receive all major local channels (FOX, NBC, ABC, CBS, etc...). He told me routing cable service to up to 4 outles was included. He installed a sleek antenna with no service to NBC. He told me it was hit or miss with the signal, which I understand. He tried another locaiton on the roof after I requested it, with the same result - no  NBC. <br /> I asked for TV in the living room and 1 bedroom since there were coaxial outlets in these rooms. He and his helper could not find the coaxial cable connection to the bedroom.  I asked him to drop a new line in the bedroom since he could not find the existing one. I would pay the additional $50 for making a new outlet. He said he did not have the right tools on the truck and would have to return in near future to finish that part of the service. <br /> So we were left with 1 TV, no service to NBC, and no TV in our bedroom. Even worse, we soon discovered that about once per day the entire system blacks out and no channels work for about 15-30 minutes. He has not responded to my calls, nor followed up on his promise to add TV service to the bedroom. <br /> He did spend +4 hours at my house (much of this was his helper since he was on the phone in his truck a good portion of the time). My house was built in 1951 so I understand there can be challenges. But not communicating with me has turned this from a situation that could be addressed to complete customer dissatisfaction. I notice another recent review  involves a similar dispute. I hope he will address my concerns and resolve this situation. Prior reviews lead me to believe he was an excellent service provider, which does not appear to be the case as of now.

Daniel was very responsive and anxious to do the initial work, even offering to do it over the weekend.  I wrote a sterling review on Angie's list of him and after that experience.  Unfortunately, since then his responsiveness has been pretty atrocious.  I had him out to move the antenna to another part of my house as I was having some major reconstruction done on my main house.  It was difficult to get him to respond to that request, but ultimately he and another young man came out and completed that work.  Unfortunately, the antenna only worked for a few weeks in the new location and I have been trying to get in touch with him to get it fixed for the last several weeks.  I've left him at least 4 messages.  Yesterday I told him that it would be my last message and I'm SO DISAPPOINTED that he did not respond.  If you are looking for someone to do work quickly, but marginally, and also someone who will not respond to messages when the system doesn't work...Daniel is your guy.  It makes me sad.  He seemed like such a nice guy.

In under an hour Daniel had the new drop in and was finished.

VERY professional, and a Sunday appointment was very convenient. Took their time to do it right, and made helpful suggestions for ways to save money on other stereo equipment. Such as what to buy to convert an older stereo to accept an ipod.

Daniel installed an HDTV antenna in our attic. He did this for us on a Sunday - his day off. I found Daniel to be a very friendly and knowledgeable guy. His customer service and attention to detail were second to none. The antenna is excellent.

Daniel was prompt and through.   I had gotten estimates from several companies and his was by far the best and he even supplied the antenna.  I would definitely use Alliance Satellite again!

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Daniel was very conscientious when he installed the speakers. He also stayed with the project until the surround sound/TV/Blu-ray/DVD were all working correctly. We are very pleased with the placement of the speakers and the job he and Jennifer did. We would recommend them to everyone!

<br /> Great job, quick, efficient, great value for the price! <br />

It is a husband/ wife team and they were very friendly and helpful.  They informed us that we already had an antenna in the attic and only charged a service call but offered their full warranty on the system.  He checked the signal and made sure everything was set up properly.  They were very careful in our home and payed close attention to details.  I would like to bring them back to install a home entertainment system for my husband.  I was very pleased.

First of all, they work on Sundays, which is a great convenience for people who have a busy schedule.  Secondly, their work quality is very good.  They put the cable outlet and the phone jack on one wall covering, which is a very neat solution.  Thirdly, their price is reasonable.  I forgot to mention that I needed a phone jack to be installed on the same wall when I called them on Sunday, but they didn't charge any extra money for the extra work.  Overall, it is a pleasant experience.

I didn't micro-manage Mr. Miller as he went about his work. I didn't actually see him working in the attic. I haven't even looked in the attic to see what my antenna looks like. I do know Mr. Miller and his wife came out and 1) evaluated the job, 2) performed all the tasks necessary to complete the job, 3) cleaned up the trash generated during the execution of the job, and 4) made sure everthing was working correctly before they left.

See above.

I had an excellent experience with Daniel. At first, I was surprised by their operating hours - they work on weekends! This is a great convenience for me since my wife and I both work on regular days. I made a phone call on Sat. and set up the appointment for the next day. Daniel showed up on time. I showed him where I wanted the lines/cables to be installed - one phone line on a living room wall; another phone line and cable on a bedroom wall. After carefully examine the feasibility, he started wiring the lines and cables. The holes for new outlets were nicely cut. The new outlets are aligned up with the existing power outlet. They look clean and neat. The work was done with a very high quality. As far as price, definitely I got what I paid. After Daniel having left, I just noticed my second TV in the guest room was not working. I called him back to check on it. He discovered that the cable from the TV to DVR was somehow disconnected. I immediately realized that was the Charter cable guy who came to set up my cable internet service a few days ago. He went up to the attic again and fixed the issue.

My over the air (OTA) UHF/VHF TV signal reception on my digital dual tuner Sony Vega 34" HDTV became intermittent this summer after the cutover to digital. Before that, our signal reception had been consistently good. I thought maybe my OTA amplified antenna had broken in a lightning storm. I found Alliance Satellite on Angie's List and called them. Angela gave a friendly greeting and took my contact information then passed the call to Jennifer who asked a series of more technical questions to get a better idea of our needs. The appointment was scheduled for two days later. Jennifer called the morning of the appointment to let us know their previous service call had gone long and asked to move the arrival time back a couple hours. I appreciated the call and professionalism. Stuff happens. When Daniel (the tech) and Jennifer arrived, they were very professional and friendly and were good listeners as I described what I wanted done and what I thought the issues might be that were causing the signal loss. I'd gone to antennaweb.com, completed their beta trouble-shooter and even had alternate Winegard antennas selected, if a replacement antenna was needed. Daniel had done the very same "homework" prior to arrival and achieved the same results, I was delighted to find. Then Daniel got to work and Jennifer assisted. After performing the work, they gave me a thorough verbal explanation of what they found. They recommended I NOT replace the existing amplified antenna and even demonstrated to me the signal strength for each of the stations we normally watch (but for which we'd not experienced good reception lately). They also recommended I have a TV technician look at the tuner in our HDTV. The signal through the coax cable was good, but the TV was acting as if there was a weak signal or no signal at all, even after multiple re-scans. I was very positively impressed with Daniel?s technical knowledge and his knowledge of all the broadcast channels and frequencies that I could reasonably expect to have here in McKinney, Texas. I?m VERY happy with the service I received from the folks at Alliance Satellite. They could have just sold me an antenna that I really didn?t need and rushed off to another service call. Instead Daniel and Jennifer took the time to hear me, treating my TV signal reception problem like it was their problem too. They made the time to show me that signal strength is NOT the issue so that I?d be equipped with that information when I get the TV technician to look at my TV. Alliance Satellite is on my "keeper" list and I strongly recommend them to anyone who wants honest, competent, friendly and professional service.

From appointment to completion of service, the entire experience was excellent. The work was completed as committed, was timely, efficient, neatly done with attention to detail.

I am extremely pleased with my service from Alliance Satellite. When I made the appointment Jennifer answered the phone promptly and set up a service call for the following day. Daniel and Jennifer came to my house on time. They were friendly and efficient. My bill was exactly what they said it would be when I made the appointment. I highly recommend this company.