All Star Van Lines

All-Star Van Lines are horrible in every way possible when it comes to moving your property and your valuables. I hired All-Star to pack, store and move my entire household and paid them very well for that effort. What I did not expect was how careless, wreck, and disrespectful their employees and entire organization would treat me and my possessions. Immediately a clock was broken and that was funny to the movers. On top of that, they did not pack up everything and left an entire room untouched that I had to return and pack on my own. They also left an antique toy fire truck that was very valuable high upon a ledge. I was recovering from surgery and asked them to go back to get it. The foreman did get the truck and texted my confirmation. The only problem was he STOLE it and I never saw it again. Jason at All-Star could care less. He wont replace or pay for items that his employees STOLE from (again I can prove this). The next step was the delivery of my furniture and possession which went fairly smoothly other than some damaged items and a broken TV. Listen, I understand things can get bumped, damaged, or broken ok. What I do not understand is Jason and Misty at ALL Star telling me too badly. I never asked for money. I asked for the damaged tables to be repaired, the TV to be replaced and the STOLEN items to be replaced. Instead, Jason is offering me the following: 65-inch TV - $30 ($1200 value), Antique toy that his employee stole - $12 ($1100 value), Broken wall clock - $12 ($200 value). He has zero empathy or remorse for lost, broken, or STOLEN items and his only response is this is all I am legally obligated to do Oh yeah on top of that it's been 5 months and I still do not have a check for the above settlement because I won't sign a waiver stating I won't post honest reviews or press charges for stolen items. Yes, that's right Jason Elmore and All-Star Van Lines are trying to force me to sign a waiver that says agree to refrain from posting any negative feedback about our services online or file lawsuits to pay the above amounts for damaged and STOLEN items. I am happy to share pics, texts, and emails proving ALL the above. Jason Elmore and Misty Way with ALL Star Van Lines are dishonest and cold-hearted. PS. I have asked upper management to respond or call but either they do not care or Misty and Jason have done a great job of blocking that communication. My gut tells me that this is a top-down attitude and the ownership does not care about anything other than $$$$.

God forbid I ever have to move again! I pray this was my last time! But if I do; I will hire All Star Van Lines again. Arthur and Misty provided the best customer service I have seen anywhere in quite some time. Misty was there every time I called with my mostly silly nervous questions. This move was in the wake of a bad divorce and Misty and Arthur basically took my hand and kept me calm through the entire move. They sent me a terrific moving crew and they did a great job of caring for and moving my things. I never could have done these things on my own, and don't have people to help me out. I am extremely thankful for these guys making my moving experience a good one. Thanks All Star; you guys really live up to your name and reputation!

I had to move my things around recently because of flooding during the winter storm. The whole situation was a nightmare! I had to stack all of my things into one room and live in less than optimal conditions. All of this on the back of the pandemic was extremely stressful to say the least! I had to look for a mover to move my things into storage while my place was refurbished. I found All Star on Google and gave them a call. They really give a nice experience. They send someone out ahead of time for pricing, the movers really know what they are doing and are super nice to deal with. It was obvious that they were professionals. They really did an excellent job to say the least! They moved my things into their storage (the storage was free by the way), and back into my home when it was ready. I would definitely use them again anytime!

Had them move my items from Dallas to Fairfax, VA. Pickup was on time and delivery was within a day of what I requested! Super cool and I absolutely loved the efficiency and honesty throughout the entire process.

The guys were nice and courteous. We had considerable damage to furniture and appliances. Not to mention, the contract was not explained properly and we paid $1200.00 more than anticipated. Like most movers, there were hidden fees.

Courteous staff; stayed in touch re: date of pickup and called to inform time of arrival.

Arthur is super friendly and easy to work with.

All Star Van Lines was great!