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American Decorating Center
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
American Decorating Center is a family owned and operated Full Remodeling Company with nearly 30 years’ experience. We design and install beautiful Kitchens, Baths, Floors and more. We pride ourselves on treating our customers like family and strive to make the process as simple for you as possible. Give us a call or come visit our showroom and let our team help you get started.
Business highlights
43 years of experience
Services we offer
Bathroom Remodeling, Cabinet Making, Carpet Sales and Installs, Ceramic Tile, Hardwood Flooring, Kitchen Remodeling, carpet installation, ceramic install, general contractor, granite countertops, hardwood refinishing, kitchen and bath showroom, kitchen design, painting, painting contractor, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6138 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 16% | ||
| 8% | ||
| 3% | ||
| 1% |
Showing 1-25 of 138 reviews
Catherine B.
Mar 2019
From the moment I walked into American Decorating Center I felt comfortable. Terry, April and Jason worked with me to design the perfect master bath redo. Much drywall work, new cabinetry, glass wall, Schlueter shower system, new plumbing fixtures, etc
Alfred F.
Aug 2017
I enjoyed working with Ramon, Terri, and Jason. Terri and Jason even came to my house to help me with ideas. It took a little longer than planned due to ordering difficulties.
Response from American Decorating Center
"Thanks so much for your wonderful review and we appreciate your business. As a family business we are so grateful to have customers like you. We hope you enjoy your new bathrooms and please let us know if there's anything else we can do for you thanks again Paul and Tammy"
David B.
Aug 2017
the workmanship was very good. there were a couple of pretty obvious items that were not completed properly, but when I identified them, they were handled immediately and professionally. my only ding is on the communication during the planning phase. the timeliness of responses was very inconsistent and when there was a delay, it was often accompanied by an excuse/ explaination rather then just an apology for the delay --maybe just a personal preference, but I was made to feel that I was not being reasonable in my expectations and I just don't think that was so. again, good work and I would use them again--just being truthful in my experience.
Response from American Decorating Center
"Thanks so much for your review and we appreciate all your comments and we surely appreciate your business. How's the family business we work hard to be one of the best in the industry and we realize we have room for improvement. Thanks so much Paul Davis GM/President"
Ann L.
May 2017
We enjoyed working together with this small family business and the extra attention they showed us. April, Terry, Jason were great in managing the project and Paul, the owner was involved and made sure things were to our liking and was very helpful. Great to work with. They aim to please. The construction people were overall excellent and paid great attention to detail and showed pride in their work! Any small glitches, to be expected in a large project , were addressed and resolved quickly. Love our kitchen! We would highly recommend this company.
Response from American Decorating Center
"Thanks so much for your business and your review we appreciate your kind words and we are thankful for your wonderful words. We hope you enjoy your new remodeling for years to come please let us know if there's anything else we can do for you thanks so much Paul Davis GM/President"
Sean M.
Apr 2017
They were pretty good. It took longer than we thought. They had to come back a couple of times to fix a few things. Overall they were nice to work with, and it turned out pretty nice. I think three people came out and they were friendly. <br /> <br /> They could pay more attention to detail.
Todd H.
Apr 2017
The marble is beautiful and close to the 4 year old sink marble as you can get from different slabs!! Always on time and staff and installers were professional and friendly!!! Highly recommend.
Response from American Decorating Center
"Thanks so much for your wonderful review your house looks amazing and we're glad we could be a part of it please let us know if there's anything else we can do and we Appreciate your business thanks again Paul GM/owner"
Valeri J.
Apr 2017
I had worked with this company over 10 years ago. I enjoyed working with them then and they are still a great company to work with. They are professional and dedicated to creating a plan that will work within your budget with results that you will like.
Tammy K.
Jan 2017
It was beautiful work. Cabinets are great construction with soft close. I didn't have any extra charges and I realize sometime things may come up. The crew personality was pleasant, cleaned up nicely. I would love to do more work. My next project kids rooms with carpet.
Response from American Decorating Center
"Thanks for your business and we really appriciate your review. Thanksto customers like yu our Company can continue to prosper. Thanks again andwe hope you can enjoy your kitchenand floors for years to come. Thanks Paul Davis GM/Owner"
Marjorie G.
Nov 2016
It went great! Work crew was punctual and responsive to any concerns we had. Got all done within a week.
Response from American Decorating Center
"Thanks so much for your business. We appriciate the great review and we are here for you anytime. Thanks sdo much Paul Davis GM/Owner American Decorating Center"
April J.
Jun 2016
<p>We are absolutely thrilled with our new Kitchen from American Decorating Center! From the moment we walked into the Sterling showroom and were greeted by Terry and April, we felt at ease. We spent 2 and ½ hours the first day designing and picking finishes. Then the owner Paul came by to measure and within a week we had a quote and potential schedule. Before ordering all appliances and specialty items such as a range hood and apron front sink, we verified measurements with team which was important because this was above the service costs and we were ordering most items off the internet. Val was assigned to our project and put his best team Carlos, et.al on the job of installing everything. That team worked diligently and efficiently, most of the kitchen was completed from demo to new in about 2 weeks! The whole process was as painless and stress-free as possible for a renovation. We would communicate progress and issues to the team on site as well as the office on almost a daily basis which eventually paid off because it kept the punch list at the end of major work minimal. The office would respond to our concerns via email or phone within an hour or two so there was no lack of communication. Although communication is open and flowing ensure that you continue to point out special accommodations for example custom windows, LED lights that require specialized electrical work and even choosing your own paint so that they can work with those items in a way as not to hold up the schedule. (Note: We kept most of the existing footprint of our old kitchen so we did not remove any walls, have a new island being installed and a lot of plumbing, electrical or gas being moved that eased the strain of “difficult construction” from the start.) We would highly recommend ADC for home renovations. We’ll call them again when it’s time to tackle the bathrooms.</p>
Response from American Decorating Center
"Thanks so much for your amazing review. We appriciate your business and we are grateful to have wonderful customers like you. Thanks again for your support. We are here for you any time Thanks so much take care Paul Davis GM/Owner"
Lindsay D.
Apr 2016
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Response from American Decorating Center
"Thanks for your review and I am sorry that we do not serve that area. I hope you can find a compnay that can provide the work you need for your area. For our staff and crew to be the most efficent and cost effective we work to provide fast service to areas that are with in the 3 County area. Thanks Paul Davis"
Steven G.
Apr 2016
Couldn't be happier with the kitchen. Everything in the end was perfect! We really like the finishes and colors that we selected. We did the demo ourselves, to save on cost. <br />
Response from American Decorating Center
"We really appiciate your review. Thank you so much, As a family business we value your review. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish with a beautiful kitchen. Thanks PAUL DAVIS GM/Co-owner and your team Jason, Terry, April and staff!"
Asdfb A.
Jan 2016
Went very well. <br />
Response from American Decorating Center
"Thank you! As a family business we value your review. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish your carpet. Thanks PAUL DAVIS GM/Co-owner and your team Jason, Terry, April and staff!"
Mary L.
Dec 2015
unknown
Response from American Decorating Center
"Thank you! As a family business we value your review. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish with a beautiful bath. Thanks PAUL DAVIS GM/Co-owner and your team Jason, Terry, April and staff!"
Janice O.
Nov 2015
<p>We had our main bath tile replaced due to water leak. They whole process went smooth and I had the problem taken care of in less than two weeks. </p> <br />
Response from American Decorating Center
"Thanks so much. As a family business we value your review. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish the bath the way you deserve. Thanks PAUL DAVIS GM/Co-owner and your team Jason, Terry, April and staff!"
Barbara J.
Nov 2015
Great job. It started off slow due to the new tub we ordered was cracked but the crew returned it for us and picked up a new tub. <br /> The job took less than 2 weeks to do. The bath looks perfect with new tile and new granite makes all the difference. They did a good job and finished it in less time than they expected. They let us also buy some of our own materials and that helped because we had items that we had bought for the bath but we were not able to do the work ourselves. They made it easy to work with them from start to finish..
Response from American Decorating Center
"As a family business we value your review. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish with a beautiful bath. Thanks PAUL DAVIS GM/Co-owner and your team Jason, Terry, April and staff!"
Peggy S.
Nov 2015
We had a tight budget and they made it all work with new cabinets and counter tops. We have a small kitchen and a half bath but their price was the best and I was please that the work went as planned. They took the time to layout the plan and they found cabinets that are so nice and fit in my budget. I am so happy we had them do the work. The crew was fast and they remodeled our kitchen in 8 days most the other places were saying it would take 4 to 6 weeks that our kitchen would be out of use and they were a lot more expensive. <br /> <br /> I feel like we have better cabinets and service than our other estimates and in a much faster time. The crew also cleaned up after themselves each day and the kitchen looks great. I really like that they have a store and you can always get a hold of a hold of the staff without going thru a bunch of transfers. They answer the phone when ever you call at the store which is rare these days. I really appreciate the staff especially April and Terry at the because they helped me pick the perfect colors for the floor tile, counter, back splash and kitchen cabinets. <br /> <br /> They made my kitchen and bath easy. They also made the layout much better than what I had before with the taller cabinets and the best thing is it was done in my budget. We have very happy with their work. We also are happy with the quality of the cabinets especially because we didn't realize how bad our cabinets were before. These cabinets are so durable and it will make it so nice too have especially for the holidays.
Response from American Decorating Center
"As a family business we value your review. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish with a beautiful kitchen and bath. Thanks PAUL DAVIS GM/Co-owner and your team Jason, Terry, April and staff!"
Marcus W.
Oct 2015
unknown
Response from American Decorating Center
"As a family business we value your review. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We are ready when you are to get the bathroom that you dream of. Thanks Paul Davis GM/Co-owner and your team Jason, Terry, April and staff!"
William B.
Oct 2015
They did a beautiful job. It is a work of art.
Response from American Decorating Center
"As a family business we value your review. I hope you can enjoy your new bath for years to come. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish with a beautiful bath. Thanks PAUL DAVIS GM/Co-owner and your team Jason, Terry, April and staff!"
Amanda U.
Oct 2015
I decided a few months ago that I wanted to remodel a few parts of my house. I was recommended to talk to American Decorating by a co-worker who had used them and loved them so I called and could not have been more pleased that I did! I explained to them what I wanted and they were more than happy to help me out. After the initial call Jason came out and took the measurements of the rooms that I wanted done and talked to me about plumbing and how it would have to be changed for the things that I wanted to do. I stopped by the office and looked over all of the options that they had for paint, hardwood flooring, carpet, tile, counter tops, back splashes, bathroom cabinets, kitchen cabinets, and faucets. Within a few days the crews were at my house starting work. <br /> The kitchen remodel has to be my absolute favorite part of the entire thing! They matched my backsplash perfectly with the tile that I picked out. The granite counter tops are perfect and the new island that they installed is the most wonderful part! The flooring was installed perfectly and was exactly what I wanted. When they painted they were very professional and cleaned up after them selves like they had never even been there, except for the beautifully painted living room that I now have! The basement bathroom and laundry room closet are a great addition to my basement and the quality of work was wonderful. I could not be happier with this company and the work in which they provided to me. <br /> <br /> I recommend giving this company a call or stopping by the office if you are looking for quality service from professionals!
DONNA M.
Oct 2015
unknown
Angela S.
Sep 2015
Issues: <br /> 1. <br /> With the installation of the hardwood floor, the wire for the door off living room could no longer be alarmed. The repair cost $103.20 USD, which was deducted from the final payment. Owner Paul did not agree, said would cover half, however not in agreement as this should have been flagged by AMERICAN DECORATING CENTER. The home owner disagreed and excluded from the final invoice. <br /> 2. <br /> The wood Sand and Re-Stain never happened, as the workmen arrived on site, and demonstrated via use of a sample piece of wood from the workmen?s truck that they could not closely match the old wood floors in Foyer and Kitchen. Note, at the time <br /> of the site visit, Justin, AMERICAN DECORATING CENTER rep, identified there would be a slight difference; however the difference was so drastic, the workmen where informed not to proceed with the Sand and Refrain. <br /> 3. <br /> For the electrical run to area over the stove, the wire was left for days, exposed and uncapped. No feedback was given to the homeowner if the wire was live or not. Homeowner raised issue to AMERICAN DECORATING CENTER. Rep, Terry, verbally confirmed this should never have happened, when I showed up in office to make payment and to raise my concern regarding the wire. Homeowner also had to request worker to label the dedicated 15amp in the fuse box, as this had not been done, <br /> when it was identified this work was done. <br /> 4. <br /> Additional electrical item of concern raised, as when the workers were doing the backsplash, they were short a piece, that would take time to come in, which was understood. The issue was the electrical outlets on the counter were all left uncovered. In addition, they were unsecured form their outlet slots so that the homeowner was not able to install the plate covers herself, because not sure if it were safe. Pictures were sent to AMERICAN DECORATING CENTER. And only after arguing the safety issue, with AMERICAN DECORATING CENTER rep, Justin, then he addressed taking care of the electrical covers while he was there. <br /> 5. <br /> The corner cabinet door was less wide then the door on the cabinet replaced, and made it almost impossible or very difficult <br /> at best. Only after owner pushed the issue, and came back to the office, that Jason, work with me to resolution of <br /> the item. <br /> 6. <br /> Trash was left in the garage of the owner. A box of physical trash, which owner disposed up, and some boards they needed to fix a hole left in the corner cabinet, and white trim that was used in the kitchen. Multiple requests were made for the extra supplies be removed, before tis finally occurred. <br /> 7. <br /> A light outlet in the laundry room no longer worked after the work crew completed their electrical work. This was repaired. <br /> 8. <br /> Home 0wner raised issue with owner, regarding the dimmer switch getting warm to the touch if left on for any amount of <br /> time. Concerned this is an issue, as the other dimmer switches in the home do not do this. Paul, AMERICAN DECORATING CENTER owner, didn?t believe this was an issue, as new plate installed plastic vs. metal and that the light from the bulb was causing the warmth. Because this is not a logical answer the homeowner, placed call to an electrical company to see if they <br /> thought this was a matter for concern. <br /> The appointment with WireNuts tech identified on Fri Sept 18th the dimmer switch installed was for 600 Watts. The bulbs were 65 Watts each and this dimmer switch it is recommended not to exceed 400. As the total wattage draw is at 390 this <br /> would account for the warmth. It should not cause a fire, but because high to the max recommended could cause the <br /> dimmer switch to wear out more quickly. To eliminate the warmth the suggestions were to go with either a 1000 <br /> Watt dimmer switch, or downgrade down to 45 Watt bulbs. At least a logical explanation was provided <br /> by the electrician from WireNuts. I have opted to have the dimmer switch replaced for the 1000 WATT dimmer at my own <br /> expense. <br /> 9. <br /> Home owner raised, issue regarding carpet on stairs to basement, which believe dame was caused by crew in home. Pictures were sent regarding (a) step 5th from bottom, and (b) carpet at the top of the basement staircase, which one of <br /> the flooring gentlemen, Rowen pointed out, that I hand not noticed yet. The owner did not get a before picture of <br /> this. When carpet removed for wood install, the overhang for old carpet was removed, and left a gap from the top of the step to <br /> the carpet leading down to the basement. <br /> Paul, the owner was not at all agreeable to fix the problem, as he did not believe it was his crew. He claims he told the workmen no to repair, however they arrive 1 ½ hours before Paul, and workmen were good enough to flag <br /> item b and well as fix a & b in a matter of minutes. <br /> All punch list items were finally addressed to satisfaction, except for disagreement between home owner and Paul, AMERICAN DECORATING CENTER owner on items 1, and item 8. <br /> Biggest Issues with AMERICAN DECORATING CENTER: <br /> Thereis no identified POC (Point of Contact) for the project. When I asked for one, I was told anyone in the office can help me. But when I called, in most instances, I had to wait for a specific person to get back. Or I received conflicting information from persons on site, and persons in the office, regarding what days people will be coming to the house. Home owner requested notification what days people would come to house, so it would be known if I need to leave the house un-alarmed. <br /> Communication <br /> was an issue. Most communications were via email. Phone calls were requested, however, emails would be received in most cases. This caused me to have to check emails daily, which is not my normal practice. And whenever I called, I would leave my cell # as the call back #, however, if they called back, it was to the home # instead, which meant a delay in the receipt of the message as I went to work most days. Note, I also had an issue related to my home phone that relates to the work done. As the phone jack (low on wall) where the base phone was plugged was blocked, so it was not possible for the works to re-plug the phone to this it?s original location, and I had several days without a home phone, and did not know the base phone was unplugged, which caused the associated cordless phones not to work. This was the case until I relocated my base phone to a different phone jack. Because of the location of the jack, this possible could not have been avoided, but communication of this fact that they unplugged my phone and could not re-plug it in, would have flagged me <br /> to relocate the phone to a new location sooner. <br /> What was good with AMERICAN DECORATING CENTER: <br /> The initial inter- actions with the office staff was very good, and the crews sent to the home for the various tasks (that I meet) were all pleasant people. <br /> <br /> Overall <br />
Response from American Decorating Center
"We worked at so many levels to please her and our staff communicated at all levels by what ever means she asked for. Several times the customer missed appointments and failed to be at home when had crews waiting for her. As the owner I reached out to her several times to address her questions. She had us stop the job several times which because she wanted to change her mind about products or didn't like what she ordered which we made several concessions for her project. We worked at all levels to make her happy and she already let us know she fired many other contractors after we started working for her and sometimes perhaps people can take advantage of what they believe is whats fair in the industry. We worked at all levels professional, cleansed up and the owner was at her h when we were working. We gave her over several thousand dollars off for her kitchen that she agreed was fair and in the end she still failed to pay the final invoice. As the owner myself or the General Manger was at her house and perhaps she may not realize that we gave her unlimited access far superior over any box store or general contractor. She had the entire teams personal phone number and we fixed things in her house that were not charge or were not under contract. We worked for her at all levels and perhaps sometimes we can appreciate that we did what we could far beyond the contract and the project which she didnt mention went on schedule, under budget and looked great. Perhaps the pictures of the kitchen can speak for the quality of the work. We are here to work it out with you and perhaps look at getting the final payment for all the work that was done. Our staff worked on weekends when you couldn't have people in your home and we worked to please you. We are sorry that you didn't feel like we provided what you expected. Perhaps knowing we have a honest truth worthy staff can be a benefit sometimes too, Our staff had 196 phone calls and emails and each of us took pride in following thru with your project that too 2 weeks. Perhaps the most positive thought is you can appreciate the decades of enjoyment with the quality kitchen you can enjoy. Thanks Paul Davis Co-owner"
Isoken C.
Sep 2015
Called last minute for carpet in stock! Amazingly carpet was installed the next day, other providers just gave me the run around! I am so pleased with the install feels like a brand new home :) <br />
Response from American Decorating Center
"Thank so much from our family to your family. Thanks you for your wonderful review. I hope your family will enjoy your new home and we appreciate you choosing us to be a part of your remodel. Thanks for your input as we work to be the best in the industry. From the beginning I realized how much we could help your family achieve the most quality for your money and I hope we made the process easier. We have been so fortunate to have customers like you in our life. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish with a beautiful plush carpet that you can enjoy for a lifetime. Thanks from our family to yours! Your friends at American Decorating Center Paul Davis GM/Co-owner"
P H.
Jul 2015
It went very well. The bathroom is beautiful. They could have been more clear on what was included in the base price.
Nikci J.
Jul 2015
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Response from American Decorating Center
"Thank you so much from our enitre staff for your wonderful review. I appreciate your input as we work to be the best in the industry. From the beginning I realized how much we could help your family achieve the most quality for your money and I hope we made the process easier. We have been so fortunate to have customers like you in our life. Thanks for giving us a wonderful review and being a valuable customer. As we work in every way to make your project a success. We realize we want you to feel like we work to make your project easy and yet finish with a beautiful kitchen that you can enjoy for a lifetime. Thanks from our family to yours! Your friends at American Decorating Center Paul Davis GM/Co-owner"
Licensing
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FAQ
American Decorating Center is currently rated 4.6 overall out of 5.
American Decorating Center accepts the following forms of payment: CreditCard
Yes, American Decorating Center offers free project estimates.
No, American Decorating Center does not offer eco-friendly accreditations.
No, American Decorating Center does not offer emergency services.
No, American Decorating Center does not offer warranties.