American Driveway of Knoxville

Contacted early Aug. For new driveway. Salesman came and took measurements. Said job would be completed in Aug. Spoke to Greenville reps many times, job consistently rescheduled. Sept. Greenville no longer answering calls. Check for $7498. Cashed Aug. 24 to Madewell Concrete LLC. (Mothership to American Driveway) No coms since.

Paid $7498. Down for a concrete drive. Many excuses for no show. Finally failed to return my calls. Can you say scam?

Do not hire this company. They will destroy your property and use their contract as an excuse to do it. The company they hired to pour the concrete dislodged my basketball goal, tore up the yard and dumped the left over concrete right in front of the concrete pad. Then the crew packed gravel on top of it so i had a dome in front of what was going to be a metal building. When I complained that the grade of the driveway was changed by the dumped concrete, they told me they didn't do it, it was the concrete delivery, so it wasn't up to them to fix it. Since I didn't contract the concrete delivery myself, I pushed back. They also owed me a couple tons of gravel and trash cleanup. Their solution was to send a crew out without notice, while we were out of town. They dug up an ATT line and severed it, yet they didn't remove the mound of concrete. So now the gravel is higher than the building and it funnels rain in. HORRIBLE

If I could give this company negative stars I would. Tried to hire them, paid a large deposit, and they never showed up. When they tried to reschedule I told them I wanted to cancel. They informed me it would take 4-6 weeks to get my refund. We are going on 10 weeks and no refund. To make matters worse, they have stopped communicating with me. Time to get the lawyer involved I guess. Do not do business with these people. Criminals.

I currently have a case with the attorney general for the state of Indiana ongoing. The company subcontracts to another smaller company of individuals who are non-English-speaking, and this is how they get you into raising the price of the job. They were drinking alcohol in my front lawn, and I have photos attached for confirmation. The attorney general is seeking a resolution as of September 2024 and I will let you guys know The outcome. I have a newly built home, and the contractors that were subcontracted to do the work, drove the concrete trucks onto my lawn, the lawn and wrecked into my mailbox, dripped concrete and heavy amounts and ripped up my beautiful front lawn. The patio developed four foot-long cracks within 10 days of the job being completed In the company, now fully paid, will not bother to contact me or meet with me in person. They stated that the crack has to be a full Half inch wide before they will come and do something about it. They offer me one quote and by the end of the job the quote had increased by about $4000. Buyer, beware but trust me I am going to fight this with the attorney, generalâ s office to the end and put this review on every site that I can possibly put it on. I believe that when you pay for a job, you should get it done by the company that you contracted and not a subcontractor. Donâ t use non-English-speaking individuals to renegotiate the contract, Repair the damage as it happens, and most important DO NOT DRINK ON THE JOB BECAUSE THAT IS HOW you get bad outcomes for the quality of the work. I am an honest, working mother, who simply wanted to beautify my home with a backyard edition that allows me to relax in this terrible economy, crazy, new cycles, and high demand to pay through the nose for everything. Concrete driveway co. Defrauded me in my opinion, raised the price, and never physically did the work just used subcontractors. It should be noted that I have images showing that concrete driveway, company, formally Madewell, supplied the alcohol that the subcontractors were drinking. They drank even on the church parking lot across the street. I would not use them to work on my home. My stress just begins, but I will continue to update every week.

Buyer Beware. Check the BBB Rating for Madewell. It has been REVOKED. These guys are crooks. I am a senior citizen and they took my deposit of $2,750.00 kept it and never did any work. They are currently being investigated by the Indiana Consumer Protection Division of Indiana for Fraud. I have not received one cent back from these crooks since they baked out of the contract to enlarge my driveway here in Avon Indiana. Where are all of these great reviews coming from? Check the BBB website and see how many times they have ripped off and stolen from their customers.

The company should have been more knowledgeable about customer service and developing the project. They did not do a good quality job, they did not clean after themselves, and did not come back to fix their mistakes.

Job well done.

Madewell did an awesome job and honestly just made it too easy. Definitely using them from here on out.

I had serval bids on the job and Madewell was the only one that made an effort to earn my business. They also offered what no one else could: quick installation. All the other companies said that they could get the job done sometime between next March to maybe May or later but Madewell got the job done in just a few weeks. The work was awesome and quick. The Project Manager did an excellent job communicating and keeping me informed throughout the day. I could not be more pleased and I have recommended Madewell to my neighbors who came to marvel at the beautiful work!

I had a wonderful experience working with Patrick and Colton. They were both very professional and gave great customer service. The crew were also wonderful!

Crew was outstanding and all really knew what they were doing. Very efficient.

Excellent customer service

Quick, easy to work with.

Amazing work. Very thorough throughout the whole process. Highly recommend!

Working with everyone at Madewell from start to finish was pleasant and easy to deal with. Happy with the new driveway!

Fantastic job.

Great sevice

The presentation was extremely helpful in that there was a visual of the project. They also had oversight continually, making sure each step was understood and was correct.

Project manager and crew were exceptionally pleasant to deal with! Also, quality and finish look fantastic! Would Highly recommend Madewell to anyone.

Great Job and hard workers

Great team! Finish looks wonderful. Gideon is an excellent project manager, great communicator.

Great job!

Great overall experience. I highly recommend Madewell.

Fantastic people to do business with, all of them, including subcontractors.