American Driveway of Charlotte

Do not hire this company. They will destroy your property and use their contract as an excuse to do it. The company they hired to pour the concrete dislodged my basketball goal, tore up the yard and dumped the left over concrete right in front of the concrete pad. Then the crew packed gravel on top of it so i had a dome in front of what was going to be a metal building. When I complained that the grade of the driveway was changed by the dumped concrete, they told me they didn't do it, it was the concrete delivery, so it wasn't up to them to fix it. Since I didn't contract the concrete delivery myself, I pushed back. They also owed me a couple tons of gravel and trash cleanup. Their solution was to send a crew out without notice, while we were out of town. They dug up an ATT line and severed it, yet they didn't remove the mound of concrete. So now the gravel is higher than the building and it funnels rain in. HORRIBLE

If I could give this company negative stars I would. Tried to hire them, paid a large deposit, and they never showed up. When they tried to reschedule I told them I wanted to cancel. They informed me it would take 4-6 weeks to get my refund. We are going on 10 weeks and no refund. To make matters worse, they have stopped communicating with me. Time to get the lawyer involved I guess. Do not do business with these people. Criminals.

I currently have a case with the attorney general for the state of Indiana ongoing. The company subcontracts to another smaller company of individuals who are non-English-speaking, and this is how they get you into raising the price of the job. They were drinking alcohol in my front lawn, and I have photos attached for confirmation. The attorney general is seeking a resolution as of September 2024 and I will let you guys know The outcome. I have a newly built home, and the contractors that were subcontracted to do the work, drove the concrete trucks onto my lawn, the lawn and wrecked into my mailbox, dripped concrete and heavy amounts and ripped up my beautiful front lawn. The patio developed four foot-long cracks within 10 days of the job being completed In the company, now fully paid, will not bother to contact me or meet with me in person. They stated that the crack has to be a full Half inch wide before they will come and do something about it. They offer me one quote and by the end of the job the quote had increased by about $4000. Buyer, beware but trust me I am going to fight this with the attorney, generalâ s office to the end and put this review on every site that I can possibly put it on. I believe that when you pay for a job, you should get it done by the company that you contracted and not a subcontractor. Donâ t use non-English-speaking individuals to renegotiate the contract, Repair the damage as it happens, and most important DO NOT DRINK ON THE JOB BECAUSE THAT IS HOW you get bad outcomes for the quality of the work. I am an honest, working mother, who simply wanted to beautify my home with a backyard edition that allows me to relax in this terrible economy, crazy, new cycles, and high demand to pay through the nose for everything. Concrete driveway co. Defrauded me in my opinion, raised the price, and never physically did the work just used subcontractors. It should be noted that I have images showing that concrete driveway, company, formally Madewell, supplied the alcohol that the subcontractors were drinking. They drank even on the church parking lot across the street. I would not use them to work on my home. My stress just begins, but I will continue to update every week.

Buyer Beware. Check the BBB Rating for Madewell. It has been REVOKED. These guys are crooks. I am a senior citizen and they took my deposit of $2,750.00 kept it and never did any work. They are currently being investigated by the Indiana Consumer Protection Division of Indiana for Fraud. I have not received one cent back from these crooks since they baked out of the contract to enlarge my driveway here in Avon Indiana. Where are all of these great reviews coming from? Check the BBB website and see how many times they have ripped off and stolen from their customers.

The company should have been more knowledgeable about customer service and developing the project. They did not do a good quality job, they did not clean after themselves, and did not come back to fix their mistakes.

Job well done.

Madewell did an awesome job and honestly just made it too easy. Definitely using them from here on out.

I had serval bids on the job and Madewell was the only one that made an effort to earn my business. They also offered what no one else could: quick installation. All the other companies said that they could get the job done sometime between next March to maybe May or later but Madewell got the job done in just a few weeks. The work was awesome and quick. The Project Manager did an excellent job communicating and keeping me informed throughout the day. I could not be more pleased and I have recommended Madewell to my neighbors who came to marvel at the beautiful work!

I had a wonderful experience working with Patrick and Colton. They were both very professional and gave great customer service. The crew were also wonderful!

We selected Madewell Concrete in Charlotte, NC, after the rave reviews we saw on Google. Wow. What a major mistake. We had them pour an extension on our driveway and replace a patio in our back yard. The patio concrete was to be colored a natural earthen color and stamped in a random stone pattern. They poured on a 97-degree day and the result was a disaster since the concrete cured at too fast a rate to properly stamp it. When I complained, I was told by the sales guy to reach out to another company and pay more to seal it. I of course continued to complain, and they ultimately poured it again. At first, I was happy with it looking from a distance. Then after further inspection, I noticed they poured it several inches lower than the first pour; thus, it was several inches lower than the surrounding ground surface. Additionally, they broke a couple sprinkler heads and a drainage water outlet with their skid loader AND ran their skid loader into our whole house generator, damaging the generator cover and breaking its concrete base (which they slapped some concrete on hoping I would not notice) and shifting the entire generator several inches from its original location! The **** of it all is that they said NOTHING to me about it and simply left the job site once when they were done pouring the concrete. I reached out to the sales guy who quoted my project and found out he is no longer with the company, and I reached out to the project manager requesting he elevate it to his senior management. Apparently at this point I am being ignored despite multiple requests. I have had to pay dearly (thousands of dollars) to fix all they damaged and had to put pavers on top of the concrete to elevate it to ground level. I will add to all of this that they do not leave the job site without completely tearing up your grass and yard with their skid loader and they will not backfill the gaps they created between the concrete pour and adjacent grass. You will have at least an 18-inch-wide gap that is at least 4 inches deep that you as the homeowner will have to back fill with dirt to get everything level. I would give these folks ZERO stars if I could. They are a total disaster, and I might add unethical since they damaged several items on my property and said NOTHING to me about it and in fact tried to hide the damage!

The company promises to turn the project around in two days, quoted like $26500 added a change order of $1500 for "additional cement and dirt" where they get you to sign and there is a waiver of any stress cracks in the change order! BEWARE we paid $28500 for a new driveway with stress cracks they are not going to fix saying this is unfortunate and normal...they say they warranty and that is false the warranty process doesnt work (software) so please be advised to stay away from this company!

We hired Madewell Concrete in February/2021 to replace our existing concrete garage floor, driveway & front step pad, with the concrete tinted Smoke. A 3-inch compacted gravel base was to be placed under all concrete. In addition, the new front pad was to be stamped, accent-colored & sealed. Work started in March. We paid a total of $14,729 for the job. Brian P was onsite manager, Austin M as sales manager, and Miguel M & his crew provided the labor Based on our agreement, and in addition to information & pictures used as sales tools and readily available at the Madewell Concrete website, Madewell has failed to provide a quality product as promised. Further, Madewell has resorted to unprofessional behavior in an attempt to evade fulfilling their obligation to me. As I continued in my attempts to resolve issues with this company, both the Project Manager & the Sales Manager stopped communicating with me, and Madewell has now completely abandoned the unfinished project. I even submitted a complaint to the Better Business Bureau, of which Madewell Concrete is a member. Madewell failed to respond until the BBB contacted them a second time. Issues Madewell Concrete has failed to resolve to my satisfaction: GARAGE FLOOR: There was a one-inch gap on the right side at the base of the garage door where the door no longer rests on the new concrete as it had with the old concrete. The insets in the concrete (for the door bottoms to rest in) were sloppily finished. I actually had to chip concrete away from the bottom of the garage door tracks in order for the garage door to even go down. Workers forced concrete up and behind the track bottoms causing them to flex inward. DRIVEWAY: The gravel was nowhere near 3 inches at any point. There was barely an inch at the top towards the garage & little to NO gravel on the bottom half of the driveway. I mentioned small amount of gravel to Brian after the gravel delivery truck arrived and he assured me it would be plenty to spread a couple inch layer under the entire driveway. He was wrong. The driveway was poured in two different batches. There is a physical seam where the 1st & 2nd batches met and the concrete was not smoothed/brushed properly. There is also a distinct color difference between the batches. The concrete also has thousands of small white spots covering almost the entire surface. There is a huge color difference between the garage floor & the driveway. Brian P even said he was "concerned about the color difference". Irrigation piping: after the old driveway was removed, Miguel pointed out irrigation pipes running underneath. Miguel used the Bobcat to run concrete mix up to the top of the driveway and pad, rather than the heavy truck backing into the driveway. Even then, the piping was damaged. FRONT STEPS PAD: Messy with ugly tooled line joints diverging at an angle to the horizontal & vertical lines created by the stamped pattern pads. The stamped projects at Madewell's website are beautiful. Ours is not. In my initial email to Austin, the Sales Manager (which included pictures), he replied "I do agree with you, the joints do not look the best." But later informed me they would not do the work properly unless I paid an additional $1600. OVERALL: There are many rough edges & markings in the concrete that were not smoothed properly. Concrete was "slopped" up on the garage walls and will have to be ground down to avoid trapping water behind the walls. What do I expect from Madewell? I'd like the driveway gravel to be the full 3 inches I was promised & I paid for. The driveway & garage floor should be moderately the same color, rather than the current huge difference. I want my walkway to be equal to the quality of the Madewell project pictures at their website...at no additional cost to me. Any concrete up against the walls/steps should be removed.

Crew was outstanding and all really knew what they were doing. Very efficient.

Excellent customer service

Quick, easy to work with.

Amazing work. Very thorough throughout the whole process. Highly recommend!

Working with everyone at Madewell from start to finish was pleasant and easy to deal with. Happy with the new driveway!

Fantastic job.

Great sevice

The presentation was extremely helpful in that there was a visual of the project. They also had oversight continually, making sure each step was understood and was correct.

Project manager and crew were exceptionally pleasant to deal with! Also, quality and finish look fantastic! Would Highly recommend Madewell to anyone.

Great Job and hard workers

Great team! Finish looks wonderful. Gideon is an excellent project manager, great communicator.

Great job!

Great overall experience. I highly recommend Madewell.