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American Jewel Window Systems
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
Quality, efficient, affordable windows and doors that are built to last, season after season. Since 1937 we have manufactured window products and now provide both replacement and new construction window and doors in all shapes and sizes. Options include over 24 exterior & interior colors and stained wood finishes. Our products exceed ENERGY STAR™ thermal performance criteria and feature a transferrable Lifetime Umbrella Warranty. Right now, our stock inventory of windows and patio doors are ready for immediate pickup. Custom sizes and configurations are manufactured to your specifications. Contact us for the dealer and showroom nearest you. For all homeowners in northern New Jersey and the surrounding areas we have a factory showroom located at the manufacturing plant in Lodi, NJ so you can see how your windows are made!
Business highlights
89 years of experience
Services we offer
& screen repair., & wood. Doors - patio, Windows & replacement - new construction, awnings, entrance & storm, vinyl
Accepted Payment Methods
- CreditCard
Reviews
4.7208 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 13% | ||
| 2% | ||
| 1% | ||
| 1% |
Showing 1-25 of 208 reviews
Lee A.
Feb 2017
These guys are the best. They were prompt, professional, and did a very fine job. Highly recommend.
Karen K.
Feb 2017
Nice job...they had to chisel out some of the concrete to fit the door just right at the bottom..you would never know they were there..mixed cement and built up the area..looks good
Margaret D.
Jan 2017
The installation of the new windows went ok. Only complaint I had is that the color selection was limited, and the white I had to select did not match the off-white of the window trim.
SAMANTHA S.
Jan 2017
Overall, it was a positive experience. They could be a bit more professional in terms of responsiveness and answering phone calls and emails and being available.
Margaret D.
Nov 2016
The installation was efficient and satisfactory; however, I would have appreciated it if the sales rep, when meeting with me at my home and going over the options, would have pointed out that the color of the window frame would not match the color of surrounding wood.
Jennifer B.
Apr 2016
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MARK S.
Feb 2016
unknown
John G.
Feb 2016
Beware <br /> June 2015, I brought American Jewel Windows three crank out windows 24?x 60? for repair of Foggy glass. I was under the impression these were American Jewel windows. The owner Joel C. explained these were not American Jewel. The paper work I had did not warranty them as American Jewel. Joel C. stated even though these were not his windows, he would replace the thermal glass units in my frames and they would be as good as new, at a reasonable. After talking with him, I felt I would get a good job. The windows were repaired and I re-hung the units. It?s now 6 months sense the glass units were replaced by American Jewel. One of the three glass units has fogged again. Sense two are not fogging I feel the glass unit has failed, and condensation has begun to collect inside the glass unit between the two glass layers. <br /> For the past three weeks I have tried to get help from American Jewel. I have made 9 telephone calls, 2 to Joel C voice mail, 5 to the service staff department and 2 to being put on hold and no answer. The service staff told me they would get back to me, which did not happen. If this is the way a small job is treated, what happens to bigger problems. <br /> In response to other complaints, Joel C. posted two phones on Yelp.com for the other complaints to call. Those numbers get you no where. No one has called me back. For that matter, why didn?t Joel C just call the people complaining and settle the problems. <br /> The sealed glass unit should not have failed in six months. The fact that the 2 other units are good, leads me to believe it is a manufacture failure in the sealing. I was going to buy other windows from American Jewel, but at this point, I will not be doing that. You may want to look on Angie?s list, Replacement Windows reviews & pricing,Yelp, Craigslist etc. to see what is said about American Jewel and others. <br />
Chrystyna D.
Feb 2016
unknown
Elizabeth M.
Feb 2016
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Eric C.
Feb 2016
unknown
Robert P.
Feb 2016
Awesome!
Lee A.
Jan 2016
unknown
Sloan M.
Jan 2016
Awful - poor quality - all installed windows being replaced w/another brand.
Karen K.
Jan 2016
unknown
Kelly T.
Jan 2016
unknown
Dena J.
Dec 2015
It all started out well after purchase of the initial Angie's list deal. We promptly agreed on a date and a gentlemen came to measure and start the paperwork. Install date was set for 11/5/15. On 11/4, I was called about setting an install date. My response was I already had one for the next day. Long story short, the company did not bother to tell me they had cancelled my appointment, they just acted like I never had one. It was as though one side of the business did not know what the other side was doing. Since I made arrangements to be home on the 5th, I was not happy. We finally settled on the 12th and the installation went smoothly enough. However after completion, I noticed the installers had broken a piece of moulding in front of the patio door. I know they realized they cracked it because they used clear caulk as a fix. I called the company and they said they would replace. As of 11/30, the moulding still has not been replaced even though I was told the installer was picking up molding on 11/17. <br /> I will say the person who came to measure and the lady who did the follow-up calling were professional. However, I can't say the same for the install side. The contact person was nice enough but he did not contact me to say the install was cancelled and to me it's taking way too long to replace the molding the installers broke. I view it as a lack of integrity to cover up breaking the piece and not bothering to say anything to me. The patio door is beautiful and I had planned to purchase a front door from them but have changed my mind. <br />
Brittany C.
Nov 2015
I am extremely happy with AJ's service, start to finish. We initially reached out for an estimate at the beginning of 2015. A representative came to our house to explain all the different products as well as pricing and timing. I had reached out to 2 other companies before hand but was not comfortable their high pressure selling. AJ was very patient with us regarding our timing and budget. I received an estimate on the spot and was able to take my time to review and get back to them. We scheduled the work for May and was able to have 7 Windows removed and replaced in only a few hours. We are very impressed with the quick respond time, professionalism and quality of work including cleanup. We plan on using AJ to replace the remaining Windows as well as a sliding glass door in early 2016. <br />
Tracy F.
Nov 2015
Some bumps but they were taken care of.
Response from American Jewel Window Systems
"Thank you for your positive review - saying you would hire us again is high praise! Thank you for the opportunity to work at your home - we are very happy we could accommodate the custom requests for windows with decorative glass and custom metal roofs. We would be very grateful any positive reference you could give us to your relatives, friends or neighbors as well as on other websites online."
Esther L.
Oct 2015
unknown
Response from American Jewel Window Systems
"Thank you for your positive review and for the opportunity you provided us. It was our pleasure to work at your home and to provide after installation service call to address your concerns related to additional work done by another contractor."
Joseph P.
Oct 2015
unknown
Response from American Jewel Window Systems
"Thank you for your positive review. We would be very grateful any positive reference you could give us to your relatives, friends or neighbors as well as on other websites online."
Martin S.
Sep 2015
unknown
Response from American Jewel Window Systems
"Your "A" review means a lot. We look forward to working for you again. Our small business needs your positive reviews and recommendations - any positive reference you could give us to your relatives, friends or neighbors as well as on other websites online. Have a great day and thank you for the opportunity to work at your home."
Joe C.
Sep 2015
Excellent, focused, efficient, clean and top notch quality.
Mason Y.
Sep 2015
.
Response from American Jewel Window Systems
"We are so happy to receive an "A" rating for every category with exception of one and that was "B" rated - price. This service was pre-purchased by the customer from our "Big Deal" - the customer made the purchase entirely ahead of time with full knowledge of the price and paid only that cost, there were no additional costs or charges. We greatly appreciate the opportunity to provide service. Thank you for your business."
John A.
Sep 2015
.
Response from American Jewel Window Systems
"Thank you so much for your "A" rating and review. We really appreciate the feedback and the time you took to note your experience. Our small business needs your positive reviews and recommendations. We would appreciate any positive reference you could give us to your relatives, friends or neighbors as well as on other websites online. Have a great day!"
Licensing
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FAQ
American Jewel Window Systems is currently rated 4.7 overall out of 5.
American Jewel Window Systems accepts the following forms of payment: CreditCard
No, American Jewel Window Systems does not offer free project estimates.
No, American Jewel Window Systems does not offer eco-friendly accreditations.
No, American Jewel Window Systems does not offer emergency services.
No, American Jewel Window Systems does not offer warranties.