Ameritech Windows

"How upsetting to hear that you were unhappy with your recent experience, especially being a previous customer that had placed a large order for triple pane windows from us back in 2006 and commenting that you were completely satisfied with the experience. So much so, that you invited us back into your home for a garden window some 6 years later. I would like to reply to all your statements. 1-Triple pane windows have both R and U values that cannot be obtained with double pane windows making them far superior than double pane windows for energy efficiency and comfort in your home. That's a fact. Anybody telling you otherwise is either clueless, misinformed or doesn't sell triple pane windows. 2-$3500 for a Winchester Garden window is an excellent price for a window of such high quality, you even noted in your scathing negative review that you give it an A for quality. We could have easily sold you a lower quality window for less. We could have easily provided you less for less. 3-Though most garden windows are available with a glass shelf, ours is not. In addition, not only did we not tell you it had a glass shelf, we didn't charge you for one, didn't put it on the contract, didn't show you any pictures of one. Most of all, as per your request, you wanted to see pictures of what it would look like. We provided you with the link to the manufacturer's website so you could look at pictures of their garden windows. None of these windows has a glass shelf. After reviewing the website and not seeing any evidence of a glass shelf, which you claim as being so important that not having one "shattered you dreams", why wouldn't you question this? How about a call to the office asking why the manufacturer's website showed no proof a glass shelf even existed? 4-The border around your window required a thicker piece of trim because of the unique tile work in your kitchen, the standard trim didn't do the job, so we had to use a larger border than usual to properly trim the garden window. You made no mention of this being a problem for you when we finished the job. Otherwise, we would have explained this to you or even come up with something you may have liked better. 5-Claiming your sales rep. was condescending because you mentioned getting other quotes? He just stated the facts: He was the same rep. you had when you purchased our windows the first time some 6 years earlier. We were offering you the same quality and manufacturer, we even had the same exact installers. You told him your budget and he bent over backwards to accommodate you. What else did you need to look at? The bottom line is we have done excellent work for you twice. We provided superior quality windows and installation both times. We did everything we said we would do both times as promised per your contract. What do we get for that? We get called "Liars and Cheats". Your Welcome!"