I paid for a professional landscape plan but Hallmark produced a hand-drawn plan that was entirely wrong - full of errors and wrong measurements. I needed an overall landscape plan for landscaping, re-grading, and to obtain permit for a shed - the driveway and three entryways were redone and changed the property. Hallmark advertises that she has a Masters Degree in Landscape Architecture from the University of Pennsylvania and that she taught landscape design at Temple University, amongst other things. She visited my property. There are a number of beautiful old trees and plantings. I told her that the lawn needs re-grading and redoing, that I do not use chemicals, wanted new plantings where needed, native plantings, rain barrels, placement of a shed, and locations for path lights and entry post in front, which were wired, but awaiting placement and fixtures. Hallmark mentioned up-lighting front sycamore tree; I was emphatic about my concern for light pollution and not wanting to add any unnecessary lighting. Hallmark offered to do the landscape design for what sounded like a fair price for a professional landscape plan. We walked around the property. She took some photos. She did not take any measurements, which I assumed she would do at another time. I was also interested in estimate for installation work after planning. Hallmark delivered her plan - two 18 x 24 sheets of paper, hand drawn in light pencil. I looked at the plan and asked why the rain barrels were in the back corner of the yard, far from any downspouts. I said I needed to study the plan before deciding on any installation work. However, I paid for the plan as agreed upon. The plan was totally unusable. Following is a list of some of the problems with the alleged plan. 1) Length of driveway was drawn 8 feet wide. It is more than twice that width from the curb to the front walk about 29 feet away and 10 feet wide to side entry. Hallmark obviously did not even look at the driveway. 2) Path to the front door was wrong. 3) End of driveway is wrong width - is wheelchair accessible to the backyard. 4) Hosta garden, in front of the back patio, blocks handicap access from driveway to the backyard and blocks access from back steps to the patio. 5) At front of house, plan showed one window well and camilla [sic] bush and Otto Luyken bush were placed next to house. There are two basement window wells projecting 33 inches out. She put plants on top of window wells. (Window wells were on blueprint she borrowed.) 6) Two laurel bushes were placed on basement window-well at side of the house. (This window well also on blueprint she borrowed). 7) The entry post and front path lights, wired and awaiting placement, were missing from the plan; there were up-lights and eleven path lights in side and rear yards, which are already lit by porch and floodlights from house. 8) Shed was placed 2 feet from back property line -against code. 9) Plan shows a path from front lawn leading to 13 inch high side porch (no steps), which is not intended for front access. (10) Small raised vegetable bed morphed into 8x16 feet. It was clear that current plantings and lighting were not taken into account and nothing was measured. Home Advisor called me for a review. I said I would talk with Hallmark first. At my insistence, Hallmark came to my property on June 14. I walked the property with her and pointed out some of the numerous problems with her plan. I asked for a refund. After I spoke with Home Advisor again, they initiated a complaint and urged me to put a review on the web site. On June 21, Hallmark sent me a revised plan, which still contained many errors. The revisions changed a few items, were sketches off the top of her head and measurements were still wrong. Lastly, she moved the shed from 2 feet to 10 feet from the property line, a totally unacceptable location. The so-called plan I received is totally wrong and totally unusable.