A New Look Carpet & Duct Cleaning, LLC

They did I really good job. I would hire them again.

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Scheduled an appointment for Thursday morning.  Notified us Wednesday night around 9 pm that they would not be able to make it the next day via voicemail.  Spoke with them again Sunday they said they would be able to make it out to my home.  At that point told them not to bother as we had the work taken care of and would be getting money back from Angie's List

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Same as above. gavin was exceptional & professional at what he does.

Went well. We were told it was possible the pet stains would not be able to be removed completely with just a steam clean-could have paid more for additional device but chose not to as the room is not used and pet stains ~ 90% removed.

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It was okay. They did a good job. They took care of the stains on the carpet, and I was pleased. They were nice and trustworthy. I was impressed.

They did a very good job. They did carpet. They did a hall and a living room. I know that they came and there was no problems and they were courteous. It was all good, they did a good job.

I was satisfied with them. They respond well when once called and they do good work and scheduling was easy.

Service was fine. The carpets were clean and everything was as expected. There was nothing that I was excited about. I would recommend them to friends and family.

It was pretty good. I don't have any complaints. They did a really good job. She's far pickier than I am and she didn't have any complaints. She was satisfied. I thought the price was reasonable that was why I got them. The price was excellent so I took advantage of it. Everything was fine with me.

We purchased a voucher (though an online offer) that covered most of the cost. There was an additional charge for a few items not covered by the voucher. When the voucher neared expiration, we called to schedule an appointment, even though our construction project wasn't quite finished. They recommended waiting until the entire project was done and promised to honor the voucher, which they did.  Although it was difficult to reach a live person when contacting them, they always returned our calls, and we were able to schedule an appointment. The technicians were professional, thorough, and very careful not to damage new floors with their equipment. They explained the additional charges prior to doing the extra work.  Although we had not intended to purchase any additional work (beyond what the voucher covered), the extra cost was so reasonable and they did such a good job on the initial work that we agreed to do so. We were very please with their work. <br />

They did a really good job and they were flexible. There was not any upselling and they did what we asked them to do. We are very pleased with the work.

cCThe end result was a surprisingly clean carpet.  The two gentlemen who came out were good at communication (called ahead to say they were running early and asked it that worked for my schedule).  They explained that I could opt. to upgrade my services to a deeper cleaning process with better solvents, and what to expect with the high-end service.  I didn't feel pressured to upgrade and chose not to for old carpets (and was still happy with the end product).  The pre-service communication with Tammy was very good and I received an email reminder the day before the appointment. <br />

Overall, the carpets were very clean when they left. However, I felt that I had been "upsold" on the cleaning and ended up paying a lot more than I wanted to have my carpets cleaned. I was told that due to the type of carpet I have, it would need a "deep clean" because the regular clean covered by by Groupon wouldn't clean it well enough. The guy was pretty big, and obviously knows my home, so I felt intimidated and didn't want to say no. Plus I was told there were stains that might not come out with the regular clean and I really didn't want him to leave and still have stains so I went ahead with the deep clean...an extra $100+ that I wasn't expecting to spend.  (I was debating going with the regular clean to see if they'd come out but was afraid they'd just leave the stains to make a point.) <br /> He was friendly enough, and out in less than two hours, but combined with the hard sell and forgetting the duct inspection, I was really turned off and I wouldn't recommend him nor will I use this company again. <br />

Very nice gentleman cleaned all three areas by himself.  The rug proved to be troublesome and he wasn't even sure why. many spots didn't come clean and he stated that he couldn't figure out why. Said to call the company if it ended up looking worse when it dried (it didn't, thank goodness). That is the only reason for a "b" rating.  He carried the rug outside to dry and was courteous. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />

The experience was great overall! The results were as expected. They were also timely, professional, and kind. It was an easy process and they did a great job.