Annandale Lock & Key Service

Awesome! I called Chris on Saturday morning at 9:00 AM. I explained my issue with Chris and asked him if we could set up a Saturday appointment. Chris said, "How about today between 12 and 1 PM?" Chris showed at 12:10 PM and promptly fixed my lock. He explained what failed in the lock and thanked me for calling him.

.Chris  came to my house in about an hour after I called.  He assessed the situation and fixed the problem in about 20 minutes.  <br /> The door latch was loose and extremely hard to open. He removed the latch, assessed the problem and had it in working order in a very short time. <br />    I have called on him in the past and highly recommend him to anyone who needs a locksmith. <br />

I called Annandale Lock and Key Service to do lock-work at my rental property after my tenant?s key was stolen along with her wallet, which had items that ID?d her address.  It was imperative that the lock be re-keyed as soon as possible to prevent a possible burglary. <br /> Chris found time to come the very day I called, and arrived on time.  He began work and soon discovered that the previous owner of my condo had damaged the lock.  Re-keying became a daunting process, requiring (I?m told by my tenant) approximately an hour and a half.    It was clear Chris fully understood how important it was to have the lock working with new keys before he left that evening.   Ultimately, his doggedness paid off, and he was successful.   Sorry ? can?t explain the issues involved, beyond a broken pin, but perhaps the age of the building and lock was a factor (40 yrs. old?).   At any rate, I felt very fortunate to get the job done with a charge for only a service call and a cylinder replacement.   Chris supplied new keys at no charge, and gave me my 10 % senior discount, which I much appreciated.   <br /> I would definitely use Chris?s services again and will happily recommend him to others.  <br /> <br />

He was able to accommodate my short time frame. He arrived when he said he would. He assessed the problem quickly. Only one lock was not working, but we wanted all three locks keyed the same. I only had 45 minutes before I had to leave and he replaced the cylinders, keeping the remainder of the equipment in place. We were very happy with the work. <br />

I am a business owner who needs a locksmith about 3 or 4 times a year. I have used Chris & Annandale Lock & Key service for about 10 years now. Chris is a skilled locksmith who is dependable and honest. No up-selling games that some play. Fair and consistent pricing. <br /> Most recently he came out to my house in a snow storm, I felt a little guilty because we had about 6 inches on the street. When I called to say we could do it another day, he said he was just a mile away. While travel time is the business operators issue, the fact that he spent 1 1/2 hours getting to my home is appreciated and I think says a lot about Chris as well. <br /> I am an experienced service provider and I highly recommend Chris's Company. <br /> <br />

The lock on my bedroom door was not working properly; it was catching on the strike plate. He repaired the strike plate so the door would close properly. I’ve had a good overall experience with him. He is dependable, he always answers when I call even if it is in the evening or on the weekend. He offers emergency service on weekends if he is needed. If it's not an emergency he schedules one day ahead and gives a one hour time frame and is always there when he says he will be. There is no waiting around or wondering if he isn't going to show up. He’s well prepared and comes with equipment. He knows what he’s doing, he looks me in the eyes and explains thing to me. He works fast, responsibly, and he’s very responsive.

He came out and repaired the lock and I asked him if he could make extra keys for the front lock and he gave them to me free of charge.

unknown

It was a very good service. Came on time. Didnt take too long to do the job. Very courteous and professional. Gave a discount for being a member. The owner is Chris Sayles.

The latch on my back door suddenly quit opening leaving us unable to get into the garage from the house.   I called Annandale Lock and Key on Saturday thinking I might be able to make an appointment for Monday.  He asked if it was ok if he came out on Sunday.  I asked if there would be an extra charge but he said "No".  <br /> He arrived at the appointed time and was finished with the job in about 30 minutes.  He said the inner latch mechanism had just quit working so he replaced it with one he had with him.  He was able to reuse the outer mechanism (lever and lock) so I didn't have to buy a whole new set.  <br /> I was very impressed with Chris's work and professionalism.  He even remembered that he had been out before and worked on the front door latch, which is still working well.  The cost of the job was $105 and I was very pleased overall.  <br />   <br /> I realize there was a special advertized by another company, but I doubt if it would have been much cheaper (if any) and since I had called this company previously I knew I could rely on having a good job done by a company I knew to be reliable. <br /> If I ever have another problem with a lock I will definitely call Annandale Lock and Key. <br />

He replied to my voice mail quickly and was able to come out in a few hours.  Was on time.  Did the job in about an hour.  Also cleaned and lubricated all locks while he was rekeying them.  I was pleased with the work and would hire him again if I ever need a locksmith.  <br />

Superb service!!  ...truly the highest degree of responsiveness, skill, and professionalism that all firms should aspire to. <br />

Our front door lock and handle had broken. We called and Chris came out the same day. He saw that it was a Baldwin product and told us that Baldwin has a lifetime warranty. He gave us the phone number for Baldwin and said to call for a new lock assembly and when it arrives, he will come out and do the repair. We did so and the parts came in a week later. Chris came out the next day. He did the repair and it works great now. He is very pleasant and professional. I will use him every time I need a locksmith. <br />

The service was excellent. Chris came in the same day I contacted him and finished all the three jobs in less than two hours. His rates were also better than two other providers I had contacted before. I would strongly recommend ANNANDALE LOCK & KEY SERVICE and I will be willing to use their services again. <br />

Service was prompt and done timely manner.

Great.

He arrived within the time-frame we were expecting.  He was professional and courteous.  He quickly and quietly performed his services. <br />

I wish all tradesmen were as skilled, professional and prompt as Chris. I needed a locksmith to fix a new keyless deadbolt that was not working properly, and frustratingly broken, so I called Annandale Lock and Key after seeing some good reviews. Chris called back and showed up in 20 mins! He quickly found the problem and fixed it in no time. I'm keeping his number around for all future locksmith needs for sure. <br />

I called Annandale Lock and Key after the positive reviews on Angie's List.  We moved into a new town home and wanted the front door lock changed.  The gentleman came out and replaced my lock, and also went the extra step and fixed the existing lock which was upside down.  He arrived promptly and was professional and friendly.  During the service call, I was on hold with a major home improvement store, and the installer completed the job and I was still on hold (30 minutes later).  Thank you Annandale Lock and Key for arriving on time and completing the project so quickly!! <br />

This was not a full house call involving many locks. It was a simple key duplication for an odd little lock on a shed door. The key required some extra filing and shaving to fit. I was unable to get this type of service at Home Depot, but this locksmith succeeded with this slightly custom key. <br />

I liked that they could actually make a key for a foreign car.  Our company also used them to rekey a house as well.  The communication was not great, however.

loCan you give higher than an A for Responsiveness?  I called Chris in August for non-emergency service.  We discussed what I needed, then he apologized that he could not come right away - because he was out of town on vacation!!  Later I learned that although Annandale Lock & Key is a one-man shop Chris has made arrangements for emergency services to be covered when he can't be available. <br /> Chris arrived exactly when he said he would.  I had been working with other contractors around that time and know that scheduled times are often not met.  <br /> I had only a partial idea of what I needed and what could be done.  Chris educated me and helped me to make intelligent decisions.  I requested additional work while he was onsite and he was flexible enough to provide the additional parts and services.  He suggested different options that would improve my lock system. <br /> The only drawback that I could mention is that this organization does not accept credit or debit cards. <br />

I was overall pleased. See above. Now i know to leave keys with neighbors. But we are new to the neighborhood. <br />

He came out the next morning.  After a brief inspection and description of the problem from me he removed the latch.  He explained what the problem was and replaced the faulty part with one he had in his truck.  It took him about 10 minutes to fix it and it has worked fine ever since.  My neighbor and I had worked on it for a whole afternoon with very poor results and he fixed it in no time flat.  It pays to call a professional. <br />

We had just purchased a previously owned home and needed all of the locks changed. Annandale Locky & Key changed 4 locks (we had purchased) and did a wonderful job. They were professional and clean and we would definitely recommend them to friends. <br />