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34 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

601 East Corporate Drive
Lewisville, TX 75057
www.anumber1air.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Air Conditioning, Heating and Ductwork - Design, Sales, Installation and Service
    • 24 hour service- Live office staff- NO OVERTIME-
    • Air Purification- we can KILL the Cold and Flu virus!
    • Healthy Home Solutions
    • Home Energy Analysis - Radiant Barrier, Insulation, Solar Fans
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.4
    691 Verified Reviews
    • 5
      439
    • 4
      176
    • 3
      31
    • 2
      19
    • 1
      26
    Showing 1-10 of 691 results
    1.0 Marvin B. Justin, TX
    7/13/2023

    purchased the system in August 2017 and have had it cleaned twice a year since. Every year, twice a year, within 4 to 6 weeks of cleaning, the system breaks down. I have drain pipe damage under my house, and floors have been replaced because of water damage. It has been as low as 35 and as high as 96 inside, and I am currently waiting on another repair part. I am inside with a temperature of 90 and no ETA on the part that was to be in on July 10th after a breakdown on July 6th. I still have the manufacturer warranty until 2027, at which time I will have a 20-ton pile of scrap metal.

    5.0 Matt H. Arlington, TX
    8/28/2022

    I can not say enough about the customer service provider to us by Matt Sistrunk of A#1 Air. It is easy to wonder whether or not people truly care about you or care about the sale, but it is absolutely certain that guys like Matt of A#1 Air care first about the customer. Our experience with him could not have been more refreshing, because he did what was best for us, not his bottom line! Great Guy, great company! Couldnâ t recommend them more!

    5.0 Matt H. Arlington, TX
    8/28/2022

    I can not say enough about the customer service provider to us by Matt Sistrunk of A#1 Air. It is easy to wonder whether or not people truly care about you or care about the sale, but it is absolutely certain that guys like Matt of A#1 Air care first about the customer. Our experience with him could not have been more refreshing, because he did what was best for us, not his bottom line! Great Guy, great company! Couldnâ t recommend them more!

    5.0 Denise B. Fort Worth, TX
    8/24/2021

    My experience was just so awsome thanks too Nick the Technician he came out and he knew exactly what the problem was and took care of it thank you so much.

    1.0 John M. Mckinney, TX
    4/6/2021

    They quoted me $500.00 to replace a 22 dollar igniter with one screw. Then told me I needed to replace all the ductwork for $22,000. At that point I paid the service call and asked him to leave.

    0.50 Syed A. Fort Worth, TX
    12/21/2020

    I signed an agreement with A#1 Solar company to install a solar panel on my house in the third week of August 2020. The representative of the company explained to me it would be completed within three to six weeks. Till today, Dec 20, 2020, the company is not able to finish the job. They do not have the technical skills to perform the job because they applied for the permits to the city, but the city rejected the plan several times because there were technical faults in it. They were also not able to get the permit from HOA so I reached out to HOA and the city requested them to approve the permit. Finally, they got all the approvals and they did a partial job. They install some panels on the roof of my house and said the rest would be installed on the patio later. Till to date, nothing has been done and nobody wants to explain it. Whenever I inquire about it, I am told that we would call you back with the information, but I never get a callback and the job is still unfinished. Their customer service is horrible. I called several times and every time somebody calls me back and listen to my concerns and promise to call me back but unfortunately, I never get a callback. Whenever I inquire about my questions, I get a lame excuse especially from the Manager such as I broke my phone, I called on the wrong no. He does not respond to my messages and does not pick up the phone. I requested the customer service to please get me connected with somebody at the higher post and a responsible person, but nobody listens to my request. The Company does not have enough technical knowledge about the solar panel and does not have trained staff to deal with the clients. I urge that please think several times if you are entering the business with the company. I have a very bad experience with them.

    0.50 Shannon S. Lewisville, TX
    6/27/2020

    We were pressured into purchasing a full HVAC unit from this company when our old unit died during a record-breaking cold spell. I was told it was not worth fixing my old unit and pressed into buying a much larger and more expensive system than I needed. I was assured this was an excellent deal as it would be more energy-efficient and came with a 16 year no hassle warranty. This turned out to be less than accurate. I was never told I was getting a heat pump system, it does not heat the house effectively leaving me freezing all winter. When I complained I was told that is just how it works. As for my warranty, the system breaks at least once a year, and each time I have to fight to get them to fix it. Several times it has backed up my plumbing, something my old system never did, and which they insist is not covered. They installed a portion of the plumbing that is getting blocked. Their technicians cannot fix this and they force me to utilize their plumber at more than triple what a normal plumber would charge. I would advise anyone to proceed with caution before calling this company.

    5.0 Wayne S. Allen, TX
    10/17/2019

    Air conditioning stopped working and I went to a couple of neighbors here and both of them have used this company before, so I called them and they came to check and he said that the compressor was not working and they gave us a couple of options to proceed, he thought that he could find another compressor but probably will not be new since next year companies will not sell these units anymore because of the cooling system so then he suggested to replace the entire system. The end result was amazing, this ac unit does not make a sound at all. They actually helped the neighbor and it was free of charge, he asked me to listen to that ac unit and he explained what was wrong with it and he suggested me to give them advice so they could fix their ac system too.

    5.0 Wanda S. Plano, TX
    9/27/2019

    extremely hard working, knew their jobs. answered any questions that we had and clean up everything before they left. I always use A1 because of the service and the people they employ. The guys were very polite and when my grandson's needed to get by them , they would always move with a grin.

    0.50 Gabriel L. Fort Worth, TX
    8/7/2019

    Quoted $5000 to replace outside unit. Called another company came and did it same day for $2250. Charged $300 ($30 part) to replace a capacitor but when it did not work he did not charge. save your money and call someone else.

    Photos

    A #1 Air, Inc.

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