On 24 Marc h 2020, I met Mr. Bell and his colleague Mr. Duke at Home Depot for us to get materials and supplies (See Attachment). Mr. Bell was not very helpful when asked for his advice on types of flooring and measurements and how much to purchase. He walked off and threw random items in the shopping cart for me to purchase, including tools we assumed a professional would have in their possession. My Home Depot bill was over $2,179.59. I suggested to him when I was in the middle of paying to start loading up the truck. He had a temper tantrum, started exclaiming that “he’s been doing this for over 20 years, don’t tell me to walk out, I’ve been told that before, the guard will come and stop me!” The cashier even told him he could start loading the supplies. When Mr. Bell and his colleague started in my house, they didn’t completely cover my living room furniture, leaving my Bose speakers and leather furniture with pillows exposed to sheetrock dust from demolishing my ceiling and from putting up new sheetrock. I noticed that the new ceiling that they installed was unevenly cut, the nails/screws were not flush with the sheetrock, the sheetrock that was hung for the ceiling had spaces in between the sheetrock pieces; therefore, not flush. After he and Mr. Duke left for the evening, a wall of sheetrock I purchased was left outside on the deck and had been rained on, thus no longer useable. Mr. Duke installed recessed lights in my kitchen, dining room, and living room. During his installation, he bent one of the sprinkler heads in my kitchen either from installing the lights or sheetrock for the ceiling. Mr. Bell didn’t choose all the same recessed lights which during our trip to Home Depot on 24 Mar 20. Some had to be returned and exchanged. Furthermore, he chose the wrong dimmer switch which was never installed. He blamed me for purchasing the wrong screws. These were the box of screws and boxes of recessed lights that he tossed into the shopping cart during our Home Depot visit. He argued with me in front of Mr. Duke, that I needed to pay him back for those screws. The Pergo laminate flooring that I purchased was also unevenly cut and Mr. Duke suggested cutting my stair back to “make it fit”. The floor is not flush to the wall, stops way too short from the top of the stair. On 26 March 2020, I entered a separate contract with Anything Serviced Inc because I wanted a new keyless entry door lock for my front door which was supposed to have the capability to communicate with my ADT security system. Mr. Bell selected an older model, which did not have the technological capabilities, which forced me to purchase a Z-hub to enable the lock to communicate with my modern wi-fi. In addition, the keyless lock was not installed properly because it does not meet flush with the wall when you turn the deadbolt. To lock the front door, my family must slam or apply force to get the strikers and face plate to align. I am going to need a professional to realign the lock to make it functional. Upon further scrutiny of my contract with Anything Serviced, the purchasing of the keyless lock was included as material in the cost of$2,684.37, but Mr. Bell handed me a receipt for $315.86 which he wanted reimbursement. For the record, I paid Anything Serviced Inc, $2,000 of the agreed upon $2,684.37, while he attempted to double charge for the keyless lock. On 31 March, while Duke was installing the sheetrock and the recessed lights, in the dining room/living room he was constantly banging on the rafters in the ceiling. The noise was excessively loud while the vibrations were unsettling causing concern as to whether something was punctured. On 01 April, Mr. Bell entered the property at approximately 2:20 pm to continue working on the demolition of the living room ceiling and the removal of the old drywall and carpet. At approximately 3:40 pm Mr. Bell asked if I was using any water items upstairs. I immediately went downstairs to assess the situation and a constant stream of water leaked onto my living room and dining room furniture, Bose speakers, originally handmade carpets purchased in Afghanistan and Asia, in addition to water stains on my newly installed Pergo floor. When I asked him where the leak was coming from his response was “I don’t know.” At this point in the construction I was totally frustrated and exhausted with work performed by Anything Serviced Inc and asked Mr. Bell to remove all of his possessions and our contract is officially halted. Because of this massive crisis, I immediately called my insurance company USAA and scrambled to find a plumber on Angie’s List who could quickly assess, isolate, and repair the water leak. On 02 April, 4 Services Pro entered my home and repaired the pipes and leaks with a charge of $559.26 to have this problem rectified. Later in the day, I contacted additional contractors on Angie’s List to provide quotes to complete and finish what I paid Anything Serviced Inc to perform. Quotations continue to flow in, but once completed I will pass this information along for review.